Nordstrom — Local services in San Antonio

I recently bought a pair of sunglasses one week ago and they were defective and sat really crooked on my face causing a number of pressure problems around my nose area . I was not aware that the item I was sold was a “ non returnable item “ . I found out after attempting to exchange it for another pair . The representative at the la Cantera mall location in San Antonio said one lens has a tiny ( I mean tiny scratch on it) . I am sure when I bought the item it was already there because I only tried in the item for a few minutes before realizing something was not right with the frame and it went right back in the case after that . I was told that the item cannot be retuned or exchanged because of the one scratch on it , then I asked to speak to a manager and she looked at the item and she said that said there was “ multiple scratches “ on the lens which was incorrect ! She said even if the item was defective when I bought it , it cannot be returned now , which makes no sense to me . I go shop at Nordstrom to get quality items not defective ones . This attempt to exchange the glasses was October 14 in the daytime at the glasses kiosk . I immediately went to another register about 20 minutes later and was told the item was a “non returnable item “ . I walked out of there shocked that a Nordstrom card holder would be treated this way by management and other employees . This was clearly discrimination against someone who has visible tattoos such as myself . I called customer service and asked the representative why I would be sold an non returnable item in the first place and they said they weren’t sure because on their end it didn’t state that it was . I’m assuming the item was marked that by the manager who spoke to me minutes before . It would be nice if management and employees would treat everyone that walks in that door with respect and not look down on them because they’re not dressed or look like...

My visit to this store resulted in a colossal waste of time. I was shopping for a shirt and I advised their associate that I would like to get the 5 shirts for $299.00 that they have advertised. The shirts are touted as custom fit so I thought it was a great deal and mentioned the same to the associate. The associate advised that the process would take about an hour to an hour and a half. I thought that was a long time to get fitted for some shirts but I was informed that they would be taking all measurements for a complete 3 piece suit. Again, I thought that it was pretty unnecessary but assumed they wanted to capture my future suit business and although I wasn't thrilled I went along thinking that you never know, maybe I would be interested in the future and this would make it easier. Again, I wasn't thrilled about it. I just wanted to get fitted and go. Once everything was completed and I was measured for a full 3 piece suit I was presented with a bill WAY over 299 plus tax. The associate agreed that he never mentioned that not all shirts on their display rack applied to that deal. Really? After all of that? Apparently there were 2 shirts that didn't apply so although frustrated and beginning to become sceptical I looked for 2 replacement shirts. I was able to find one albeit not my favorite but I couldn't find a suitable replacement for the other. Nordstrom management had no interest in accommodating me. They had an opportunity to establish a brand advocate but instead they wasted my time, the associate's time and received no revenue and a person actively advocating against the brand. What a shame. Very disappointed in their...

I went in today to buy a YSL perfume, I pretty much knew what I was looking for. A nice lady approached me and asked if I needed help, I kindly said I was just looking in the meantime because I still wanted to smell other perfumes that they had. She had no problem and told me to take my time.

then suddenly not a minute after, a woman, I know her name, but I will disclose it to Nordstrom customer service when they reach out, asked me if there was something I was looking for.

I told her what I wanted and she decided to try and sell a different perfume. I kindly said I wasn't interested in that one. I told her again which one I wanted and asked if there was any promo or something similar like I've seen online. she was quick to say no with a very negative tone.

another very nice lady spotted the situation and saw how awkward it got involve trying to ease the awkwardness.

I simply decided that not a single dollar of mine was going to go to her commission. so I told the lady I was going to check my bank account. to which she replied: "are you going to buy yes or no"

at this point I was fed up, I have never received this type of service at Nordstrom. I just replied to her, I'm going to macys.

she just said: "then go to MACYSSS!!!" rolled her eyes and walked away.

this felt very unprofessional. this entire conversation with her lasted at most 2 minutes, I felt like she was there to either take my money or kick me out of the store. or maybe both.

on the positive side, I found a better deal at macys for literally the same ysl perfume and they gave me some extra goodies with...