Tory Burch — Local services in San Antonio

I’d give zero stars if I could. By far the worst experience I’ve ever had. I walk into the store and head to the shoes, since I know exactly what I want. I take one of the display shoes and sit and wait. Not once did any employee greet me or ask if I needed help. I notice one customer waiting by the shoes and I heard another in the dressing room. Both being assisted by one employee, Jasmine. As I’m waiting, I noticed almost all the other employees migrating to the back of the store. A few more customers walk in and they walk out and head straight to them, I STILL have not been greeted or ask I’ve I need assistance. Now I’m sitting on the couch, in plain sight, every employee at this point has made eye contact with me and still nothing. I’m not one to pull a “Karen” or make anything about race, however, I did notice that every single customer that came in and left after me, were white. And almost every employee rushed to help them. When the customers left, they all migrated straight to the back of the store as if it were empty. Again, I’m the last person to make ANYTHING about race, but in the 10-15 minutes I was waiting, I started noticing a pattern. I then asked for a manager, and thats when Jasmine came out. She apologized and actually gave me the time of day which took no more than 5 minutes. Target employees treat their customers one hundred times better than this. Now I get it, it’s a luxury store, you have a certain clientele you’re targeting. Maybe I was dressed or “looked” the part. But if an undercover shopper, top executive or CEO from Tory Burch decided to randomly come in wearing a baseball cap, yoga pants and not “look” the part, and got the same treatment I did today. Do you think you’d get any kind of praise or “Now that’s how you treat people”? It’s 2021 and you’re all adults, do you really need retraining on how to treat people?...

Worst customer service ever. We came in ready to purchase five different pairs of shoes, but the experience was incredibly disappointing. A style I liked came in three colors—one was priced lower, but they didn’t have my size in that color. I chose another color in the same exact style, but they refused to honor the lower price. To make things worse, they changed the tag in front of me. The staff was unhelpful and lacked basic hospitality—honestly, they need to take a customer service class. I’ve been a loyal Tory Burch shopper for years, but after this, they’ve permanently lost...

Superior customer service from Sofia! My wife loves Tory, she’s my queen and I love to spoil her with Miler Sandals, she’s got quite a collection of over a dozen different colors and styles, all thanks to the outstanding service from Sofia at the La Cantera store. Sofia is always sending me the latest that comes into store and setting aside my wife’s size until we’re able to come pick it up or Sofia will ship it to our house. I wish all customer service was as patient and dedicated to their customers as Sofia. Make sure you shop with Sofia...