Neiman Marcus — Local services in San Antonio

REFERENCE: NEIMAN MARCUS ONLINE SITE SECURITY - I LOVE Neiman Marcus - I was dressed in their children’s clothing and, at age 12 years, joined my friends in taking the bus BY OURSELVES to the downtown Houston store for the joy of shopping at Foley’s (where the $.10 bus stopped), across the street to Sakowitz, and down the street (Main St., I’m fairly certain) to Neiman Marcus. We loved when the first Last Call opened in Austin (living in the Hill Country by then), a bargain shopping habit our daughters rapidly acquired - and continued through their adulthood. I no longer do “bricks and mortar” shopping - online only! I sadly must bring attention to likely Neiman Marcus online security lapses. Last week I was completing a purchase of a well-marked down item online (I’m a “bottom feeder” and “retirement” only heightens my need to dress well on a budget) - and I repeatedly received a “form of payment denied” message despite checking my payment information validity, refreshing browser, etc. NM REFUSED to process my payment. My bank member services said the transaction NEVER reached them. When confronted with the bank’s statement, Neiman Marcus said it wasn’t their online system - they show no record of an attempted transaction which was attempted many times, after multiple examinations/entrance of payment data, on my part. I CAN ONLY CONCLUDE THAT MY PAYMENT INFORMATION WAS IN AN ACTIVE HACKING SITUATION ON THE NEIMAN MARCUS ONLINE SITE. I WAS REQUESTED TO RE-ENTER PAYMENT INFORMATION ON THE SITE, INFORMATION THAT IS ORDINARILY “INFORMATION OF RECORD” - i.e., I don’t need to enter it at time of purchase. I feel the response of customer service is dismissive of my experience. My bank is now aware of a possibly compromised method of payment (I blamed them and apologize to them for false attribution). I’ve removed all payment information from both NM sites and currently do not feel safe conducting online transactions with Neiman Marcus or its associated entities. I want to warn others. I requested that NM customer service refer my incident to its IT and managers. I had a previous time-consuming episode of my “forms of payment” compromised by another well known merchant “out of Manhattan originally.” My bank alerted me to the compromised account BEFORE SFA informed me. I fear this is a similar scenario with NM. Sad to be a former customer - when they have markdowns, the sale prices on my favorite are...

Hello,

I normally do not leave reviews but my experience with Christian Louboutin was bad and very disappointing. Considering, I don't ever purchase designers brand BUT I fell in love with these heels and had to purchase. I'm not wealthy to afford these types of heels but turning 40 and all that I been through in my life. I decided to spoil myself because I earned it.

First, I did my oder for US10000533723. Directly though ChristinLouboutin's website. I Did the express shipping as I was excited.Come to find out it's been out of stock and my notification I received was that there was no expected date to receive the item. I ended up canceling my order to repurchase elsewhere.

Secondly, I reordered with Neiman Marcus ORDER WN00008547954 at La Cantera location in San Antonio, TX.

Thirdly, I wore my heels for the first night out for my birthday just for the strap to bust within only 5 hours of wearing then. My foot slipped off of my heel, to the ground where my toe then slammed into the ground and left me a bruise around my toe. I fell to the ground at I lost my balance. Embarrassing! I ordered these thinking they would've lasted a very long time due to the price of paying for them and celebrities wearing them during concerts and whatnot.

I'm very disappointed at this situation. I can not return or exchange the item, as I used them for the first time. Now, I have to take them to get repaired at my own cost when this should've never happened to begin with. I thought these would've lasted me at least a year. I mean, I have heels from non designer that cost me $40 and I've had those for over 6 years with dancing & walking time spent on them. I'll have to go out of my way to figure out how to get my heels repaired now versus enjoying my luxury heels. Once I get them fixed, I'll have to now be very careful with and how I use my heels as I don't want another fall due to my heel straps being damaged. I might not even wear them any longer after my experience. So, there went a waste of my hard working money for nothing. Will I refer friends or family or even purchase again from Christian Louboutin, probably not! What a shame. I hope this email gets through the top people up there as me (the little person) I had to deal with so much in so little time during my purchasing. I feel robbed and very unsatisfied.

Thank you and have a...

I am writing to express my dissatisfaction with both my recent order and the overall service I’ve received at Neiman Marcus. I ordered the Miss Dior Essence 2.7oz online, but when I went to pick up my order yesterday, I encountered several issues. First, I wasn’t informed that curbside pickup was no longer available. Then, when I arrived at the store, there was no one readily available to assist me I had to search for someone to help. When assistance finally arrived, my order was handed to me in a poorly packed bag, with the tissue paper simply thrown in around the perfume. It was disorganized and didn’t even properly cover the bottle, leaving it exposed. To make matters worse, when I unwrapped the perfume, I noticed that no samples or promotional items were included in the package, as I would expect with an order of this nature. I spoke with Karina, the second-floor manager, who was polite and apologized for the situation. However, she informed me that the issue could not be resolved until Angela, the cosmetics manager, could address it. In the meantime, I attempted to contact customer service but faced multiple setbacks. I was hung up on twice, and the Dior counter staff were unhelpful, simply repeating that “online orders are handled differently” and that they had no control over the situation. After finally getting through to another online representative, I was told that, according to their records, I had paid for the 2.7oz Miss Dior Essence, but I had received the 1.7oz size instead. Although the representative confirmed this, he refused to send me an official email confirmation, though he assured me that my account was noted and the issue would be resolved within three days. This situation is incredibly disappointing, particularly because I live within walking distance of Neiman Marcus and had expected a seamless experience with my online order. The lack of resolution and the ongoing delays are extremely frustrating, and I am requesting that this issue be escalated for immediate attention. Thank you for your time, and I look forward to your prompt response and a...