La Jolla Shores Hotel — Hotel in San Diego

We knew we weren’t getting 4/5 star experience with this hotel when we booked but chose it for the central and beachfront location. While it wasn’t anything we didn’t expect I do still think it was expensive for what it was. Meaning we could have stayed at a much nicer property for the same price that may not have been right on the beach but still on the ocean. |- Check in was ok but no help with bags or even direction to the elevator. Room was ready early which was appreciated. |- The room was as expected. We had a 3D tour before we stayed. Some of the furniture/fixtures are extremely worn and outdated, peeling paint etc. Things just felt dirty, like I wanted to put a sheet on the couch before sitting on it or didn’t want to touch the headboard. More in line with a 2-3 star chain hotel. It did smell upon arrival (musty linens) so we aired out the room but the musty scent lingered throughout the stay. |- We were on a corner ocean view which was one of the reasons for the higher cost and the view was amazing! The breeze coming through was perfect. The balcony is giant and wraps around (but only has 2 chairs). The light coming in was amazing and we loved the tall ceilings. The slow mornings looking at the ocean and sunsets made the entire stay! We were closest to the park and they emptied the trash around 5:30 am a couple mornings which woke up my kids and the park is just generally loud. |- As we were unpacking we noticed a ton of little ants by the ice bucket and cups. We called down and they had housekeeping up quickly they sprayed and cleaned up. Management also offered a food credit which we really appreciated. Then when we got back to the room there were more ants in the shower. We also saw them in the shower, all over the bathroom, and counter every day. We did end up getting more money off and learned to live with the ants. |- The pool area was nice and there were a ton of towels. It was nice to order from the restaurant/bar and eat at the pool. However, the drinks weren’t good. I tried two (margarita and mule) and I couldn’t drink them. My kids food was very mediocre but the dessert was great. I wouldn’t suggest eating here if not staying at the hotel. |- The beach is great. They bring you lawn chairs and umbrella and towels and had boogie boards. So fun and easy to walk out and enjoy. |- Housekeeping did a great job cleaning and making beds. The room condition definitely wasn’t a housekeeping issue. |- We LOVED this area. After spending time in the village this quiet/chill street was perfect. There is coffee and a ton restaurants within a couple minute walk. We loved the less crowded and busy vibe than if we had stayed elsewhere. Definitely recommend. We loved the coffee at brick and bell, pizza at dough mama was good as was ice cream at scoops. Lunch at shore house was good. On Saturday there was a little market at the park next door. The playground was also great for the kids. |- Everywhere we went in SD during our stay was easy to get to and we never encountered a lot of traffic. The parking garage was easily accessible. |- Overall, the grounds were very pretty and the location 20/10. Most employees we encountered were friendly. But I’m not sure we would stay here again due to the run down rooms vs. the cost for the type of room we wanted. If you don’t stay in a corner ocean front I think the cost is more in line with the quality though - just know what to expect! Our stay was a 4 star as we did enjoy ourselves but the hotel...

Where to start? I called to make a reservation for our 1st wedding anniversary and while speaking to 3 different people everything seemed to be set up. The gentleman who had taken my reservation confirmed that I would have a 3rd floor ocean view king bed room and that the champagne and chocolate covered strawberries would be delivered and set up in the room along with the ordered flowers before our arrival. He then transferred me to a lady who placed the order for the champagne and chocolate covered strawberries. She as well confirmed that everything would be set up for our arrival and the surprise for my wife.|Upon arrival I learn that my room is on the first floor, no champagne or strawberries were set up and to make things worse, they put us in the worst room possible on the first floor with the view of the ocean and sunset obstructed by a large plant and poles. When I called the front desk to ask about the reservation, champagne and strawberries I was told they will have to look into things and call me back. I was hoping to be having the champagne and strawberries while we enjoyed the sunset from our balcony but by the time they got back to me it was too late and I was told that the strawberries would take 2 hours to make for the chocolate to harden. As far as the room and being changed to a bottom floor room, out of their control and they don't promise any rooms. Well, then why did 3 people confirm my room choice on the phone when I made the reservations? They could not explain that to me. So the next best option was to have them make the chocolate covered strawberries while we were out at dinner and have them along with the strawberries set up while we were out. |Well, to my surprise... no champagne or strawberries were set up but were put in the refrigerator... Ok, so I will have to set things up, ruining any surprise for my wife...only to find that there are no champagne flutes and no bucket with ice for the champagne and the strawberries were melted as if they were just made.|I make another phone call to the front desk and explain to the lady the situation and she snaps at me that the champagne was delivered... I explained there are no flutes and that is what I am calling about. She says they will get them right to me...fast forward 30 minutes later, almost 9pm now and I decide I will go get them myself. I head to the front desk and gave the lady my name and room number and where can I go to get the flute glasses and I was promptly snapped at by her telling me they are on their way. I walk away not wanting to make a scene but they finally do arrive, 20 minutes later... |I am sorry, what a mess! How a great day turned sour.... what should have been a beautiful night turned into such a disaster.|Thank you La...

Where to start? I called to make a reservation for our 1st wedding anniversary and while speaking to 3 different people everything seemed to be set up. The gentleman who had taken my reservation confirmed that I would have a 3rd floor ocean view king bed room and that the champagne and chocolate covered strawberries would be delivered and set up in the room along with the ordered flowers before our arrival. He then transferred me to a lady who placed the order for the champagne and chocolate covered strawberries. She as well confirmed that everything would be set up for our arrival and the surprise for my wife. Upon arrival I learn that my room is on the first floor, no champagne or strawberries were set up and to make things worse, they put us in the worst room possible on the first floor with the view of the ocean and sunset obstructed by a large plant and poles. When I called the front desk to ask about the reservation, champagne and strawberries I was told they will have to look into things and call me back. I was hoping to be having the champagne and strawberries while we enjoyed the sunset from our balcony but by the time they got back to me it was too late and I was told that the strawberries would take 2 hours to make for the chocolate to harden. As far as the room and being changed to a bottom floor room, out of their control and they don't promise any rooms. Well, then why did 3 people confirm my room choice on the phone when I made the reservations? They could not explain that to me. So the next best option was to have them make the chocolate covered strawberries while we were out at dinner and have them along with the strawberries set up while we were out. Well, to my surprise... no champagne or strawberries were set up but were put in the refrigerator... Ok, so I will have to set things up, ruining any surprise for my wife...only to find that there are no champagne flutes and no bucket with ice for the champagne and the strawberries were melted as if they were just made. I make another phone call to the front desk and explain to the lady the situation and she snaps at me that the champagne was delivered... I explained there are no flutes and that is what I am calling about. She says they will get them right to me...fast forward 30 minutes later, almost 9pm now and I decide I will go get them myself. I head to the front desk and gave the lady my name and room number and where can I go to get the flute glasses and I was promptly snapped at by her telling me they are on their way. I walk away not wanting to make a scene but they finally do arrive, 20 minutes later... I am sorry, what a mess! How a great day turned sour.... what should have been a beautiful night turned into such a disaster. Thank you La...