Convention Center Inn & Suites — Hotel in San Jose

If you're considering booking here, please read this review first so that you aware of issues that might only present themself upon check-in. Hopefully this will be more informational than negative because if I had known these things, I would have never booked with this place.

Convention Inn and Suites has policies that are not made to be aware of until it is too late. There's no mention on their website or anywhere affiliated that I can see about certain policies (mentioned below). You have to sign the policies when you arrive. Otherwise you are left with no place to stay.

One of the key policies that caused problems with our check-in was a "no visitor policy" meaning that no one outside of who is on the room is allowed to enter the property. If you came to visit a family member and they want to use the restroom in your room when they pick you up, this is a problem. If you are attending a convention or event nearby with friends who aren't staying, this is a problem according to this policy. Even going out with friends and wanting to talk with them in your room after, it's a big no-no. We had a friend fly in for a few days before riding up with us to San Jose because they were also attending the event. They came to visit and planned on staying with our other friends in another hotel for the event. Immediately, we got cornered individually and was told that it was suspicious someone would ride up with you and not stay. The event we were attending has people from all over the country attend, we go to many all over the country with this large group of friends and change hotel arrangements each time so it's not uncommon to be together for some of the event and part ways at the end of the night. It was also stated that it was a fire Marshall issue. But when we put this individual on our room so we wouldn't get into trouble (so they could actually come in our room to get around the no visitor policy) for an extra $20 fee a night, it wasn't an issue then...which makes no sense.

There is only one way into the motel and the manager will sit and watch through the window to make sure you're doing what you're supposed to. He also lives on the property I believe so there is no privacy. There are a ton of security cameras, which is great for safety but given the experience we had, we wonder if it's solely for security and safety but also if it's for monitoring guests. We also stated no service and we got woken up at 8am the next morning by him asking if we needed anything. The intention could have been positive but to us, because of the harassment we got the night before, it felt like a scout of adherence because I've never had a manager come to the door to do this. House keeping, yes. Manager, no.

We left the next day and didn't even finish our reservation. Still had to pay for it. At the end of our event, we picked up any left over belongings and left. We got a call after that we took a bath mat and soap or something similar (it was hard to understand what he was saying) and that we were going to be charged for it. We didn't even stay the whole reservation and there would be no reason for us to take any of this. So even if you don't care about the visitor policy, take pictures of the room and everything in it so it is not a he said/she said situation.

If you don't plan to have any visitors, this place would probably be okay. I would still recommend taking pictures to protect your wallet in case they try to charge you. If you plan on friends or family, this is absolutely not the place for you.

I don't like reviewing like this because it is someone's livelyhood but it is also our money and we did not have a good experience. Never an experience like this ANYWHERE. Hopefully he reconsiders that visitor policy because more reviews in the future (check the current one stars on multiple sites if you want to see similar experiences) will probably rate the motel poorly because it is a very bad...

THE ONE STAR IS FOR THE QUALITY OF THE ROOM WE HAD.... if I could rate the customer service here, I would give an absolute 0 to the manager and his ability to handle situations.

Let me start off by stating that me, my son, and my boyfriend came from Los Angeles to come and visit family who has rarely gotten to see my son. Apparently, there is a “No Guest” rule there and my mother was hassled out of the building after a few hours. That being said, we were not aware of this “no guest” rule at first, but we asked the front office if my mom could park in the empty spaces for a few hours while visiting her grandson. A lady said “yes, she can for a few hours.” We checked into the office every hour or so to make sure everything was okay. We let them know she was NOT staying the night, just visiting her grandson, he is only 2. They asked us to move my moms car from the driveway, so we moved it onto the street no problem. But once I came back into the office to tell them we moved it, the Manager said we needed to leave and that my mother was not allowed to walk back inside to gather her belongings or else there would be a “$15 guest fee” even though she was not staying and just wanted her things.

Things turned into a big hassle, so my mother left. The manager comes knocking on our door telling us to check out tomorrow (even though we had rented the room for two nights.) my boyfriend goes downstairs to make sure that if we leave tomorrow, he would be getting his money refunded for the night not stayed. The manager said YES, YOUR MONEY WILL BE REFUNDED IF YOU CHECK OUT TOMORROW. 5 minutes later, the manager comes knocking on our door AGAIN, telling us we could stay another night (with attitude on his face)

We check out in the morning exactly when they open the office at 8. The manager again tells us to stay the other night we tell him we don’t want any more problems or want to be where we aren’t wanted.

MORAL OF THIS: the “manager” STILL charged my boyfriend for the extra night of which he has to dispute. Unless you have $1000 just sitting around in your bank account to have him deduct because of problems, I STRONGLY SUGGEST NOT COMING HERE.

The room was nice, except for the extremely dirty floor that left my child...

his review was from late september, and before you ask YES IT WAS THAT BAD.

I'm writing this review because this hotel or, Inn and Suites what they like to call it but I would call it more along the lines of boarding and permanent living because I would say about 30% of the inn and suites are being held by what looks like actual tenants. We got a suite and with two king size beds four four of us and when we arrived we had to pay 40 extra dollars for two people. Then the cashier or the clerk said our card was declined only for what things to be the owner to say that our card was declined but they put a pre charge for their deposit on the room and because they were charging my girlfriend two different charges that were more than $150 her credit card was becoming declined. So no big deal we got our room key and started walking up to our room and the owner stopped us asked us if our other guests were staying and how long they were staying and proceeded to say it there was a curfew for the hotel. Which is ludicrous but at the same time the door opened and his dog ran out so my assumption is that he lives here and he just doesn't want any loud noise hence why I say it's more of a boarding house. So the owner didn't want loud noise then when I got into the room the room was nice but hot and II Suite door was locked. Had to go back down and get him to open it. Just very frustrating and not professional at all. As far as the static there is none really the room is painted and it looks fresh but all the windows are screenless and on the third floor it's a hot room so all night we're going to have to leave those windows open without screens and who knows what's going to crawl in. Says we can't have 5 people in our room at one time because of the fire marshal and yet there are no screens on any windows.. Hmm i wonder what the fire marshal say about that. And im pretty sure having a pet in that buliding breaks some kind of law, but i aint even mad at the dog it was small and not aggressive but very unprofessional as a business. We will NOT go near this place again. If you are soneone looking for boarding house within downtown sj, this might...