Starbucks — Restaurant in San Jose

I went through drive through. I had said here the money for my first order and I wanted to know if I could add a coffee! Immediately I was given attitude and told the money I’d given wasn’t enough as I had 8 quarters held out in my hand the whole time which was the complete payment. So she obviously wasn’t paying attention. I had said it’s right here. I handed it to cashier at window. She had said I should know what I want and couldn’t help me adding the coffee. I commented my money was right there! The whole time And it’s just a coffee, and the money for that’s right here. I asked what’s the big problem. I was alittle annoyed and that may of come through in my voice because I felt I was being denied a service as well as I was paying full amount of my order and I was being told I didn’t give the whole amount. So immediately now the cashier says I can refuse service to anyone and I don’t have to help you and she slammed the window with my money and yelled at me that I needed to drive away. She yelled again if I didn’t leave she’d call the police, and I was a bit shocked because it wasn’t that serious at all and the over sensitivity and rudeness was very apparent. I said Can I have my money? If you aren’t providing me services then I’m need my money back. She handed the money back! Told me “Now Leave” and commented to my wife that she felt sorry for her. I drove off! But I am understanding why people treat retail workers poorly, and it’s not right but retail workers telling customers off isn’t right either. I ended up driving 5 minutes to the blossom hill location and they were great but this location here isn’t my first poor experience. I won’t...

So sad to see what the third place has become or should I say non-existent. What once used to be a coffee shop based out of Seattle has now turned to a mega corporation focused on sales at the expense of its workers who are just numbers. So sad to walk in to no greeting, frowns from baristas, a sense of overwhelming anxiety, and the radiant toxicity present in the air. This store is almost ALWAYS dirty. From the outside trashcan, bathrooms being empty, tables being disheveled, flies in the pastry case (which customers get their food from btw), and the floors littered in debris. Not to mention that the drive thru has 0 cones, confusing signage, litter, and when you get to the ordering box, you are rushed to order within 30 seconds or less, how bizarre! The food is beyond subpar, the customers are awful, the coffee is always burnt and low-quality, the standards are fully gone, just fully sugar, money, and copying other brands and failing spectacularly to follow suit. Quick shout to the following amazing baristas this store has had:, Gina, Kylie, Antonio, Summer, Doonia, Alex, Keke, Jaz, Vanessa A., Vanessa H., Liliana, Katherine, and Lauren. As for the supervisors, Stephanny and Jenny are the only ones who truly kept their cool and cared for the team. The rest of the team, including management (Matt, Ann, Kelsey, Marquesas) are creating an unbearable toxic work environment ensuring baristas don’t speak their mind, leverage their position of power, follow one another blindly, and constantly yell at baristas in eye and ear shot of customers. Awful company and truly awful store ran by poor management at the store and district...

Dear Starbucks,

I hope this message finds you well. Today, I visited your Almaden & Cherry Rd location and ordered a Venti Hot Matcha Green Tea Latte, expecting a warm, delicious drink that would fill my heart with joy and energy. However, what I received was a cup that was only filled to about 70% and, to my surprise, was not hot at all. I even began to question whether I had been scammed!

At first, I thought maybe I had accidentally walked into the wrong store. Was I at Starbucks or did I wander into some "miniature Starbucks" franchise? I half-expected to find myself standing in front of a vending machine that dispenses iced drinks, with "hot" being a misleading term for something that barely rises above room temperature! To make matters worse, this "tea" left me wondering if I had been part of some sort of avant-garde beverage art piece rather than receiving my usual order.

Unfortunately, due to time constraints, I was unable to return to the store to address this issue immediately, so I’m writing this letter to ask for some clarification. Was this some new product test or did I truly experience a scam? I simply want to know if this is what a "Venti" is supposed to look like, or if I was unknowingly given a "special" version by a barista who was perhaps a little too creative that day.

I kindly ask for an explanation and hope that my next visit will be met with the steaming, fragrant Hot Matcha Green Tea Latte I had been looking forward to, instead of a cup that left me with more questions than satisfaction.

Thank you for your attention to this matter, and I look forward to your response.

Sincerely, A Loyalty...