Hobby Lobby — Local services in Saratoga Springs

Every time I go there the lines are outrageous. Thats fine except when you have the manager Kendri standing around talking to employees that are trying to do their job and check people out. Shes all for calling people up to open more registers. Of course that is after there’s already 10 people line. As a manager it shouldn’t be beneath you to help out when needed and stop distracting employees. I’ve gone 4 times in the last 30 days. Each time she is being paid to hangout. While everyone else runs the show. On top of that the cashiers have better customer service skills than she does. When you ask about a price her response is if you read in small print it says excluded certain items even if the sign is in that specific spot. Per cashier was very empathetic and saying she was sorry. While the “manager” says too bad. Doesn’t even bother to look you in the eye or seem like your time is worth hers. Certain thing might be cheaper here. But it doesn’t make it worth it when your time and money isn’t valued. Try smiling to the customers not just your friends that you’re working with it’ll go along way. However on the positive note there is A teenage girl that works there She definitely earned every penny on her paycheck. She rushed to go get a sign to make sure it was correct. Ask how our day was, smiled,...

Overall TERRIBLE TERRIBLE service.

Went to return items since a plan fell through.

1.The last item I had bought on the receipt was missing a price tag so they had made me wait for so long to find the price, okay understandable. When returning that same item they had me wait so long while grabbing the right people, at last they had someone review the video footage of me buying the item to determine its price! What? They assumed a customer with the receipt a thief??? Terrible. Very upsetting feeling they just won't scan the item or my credit card to find out.

Another item I needed to return on same receipt, they refused to refund it to me. The person who check returns DID it BY HAND, and she miscalculated. To get my $ back for this one item not only I had to go there TWICE with the SAME receipt I bought it with, I had to fight with the manager lady to get MY $ back. The manager kept asking "What is this for?" with a very annoyed tone. Lady, it's none of your business what I bought it for and it's my money and I am entitled to when I follow your return policy.

I shouldn't be responsible for your employees' mistakes or be accountable for. Heck I shouldn't be treated as thief either when I have all the proof of purchasing!!!

Not returning to this...

Similar to another comment, the marketing and signage here is incredibly misleading and frustrating. There were signs posted on a wall saying that pen sets $9.99 & up were 40% off, with an entire wall of pens behind the sign. To my surprise, at checkout, my pen set was full price. After asking several employees and the manager on duty to check, they reassured me that the pen set was full price. The manager told me that "marketing signs are tricky, because Hobby Lobby wants them to place the sign directly in the middle of the wall" while the cashier asked if there were brands other than Master's Touch on the wall (as Master's Touch were full price). I showed them that the entire wall had ONLY Master's Touch brand pens, but the manager had no solution to this problem and it became clear that the employees weren't really concerned with providing customer service. I should have (and could have easily) been offered the 40% off while they had an employee change or move the signage to advertise the appropriate pen sets. While a closer Hobby Lobby was nice in theory, I will continue to make the drive to American Fork for better customer service....