Canopy by Hilton Sioux Falls Downtown — Hotel in Sioux Falls Township

We stayed here for one night while traveling across the country, and this property really stood out in terms of design and functionality. The rooms are incredibly well thought out — not just stylish, but practical. The open walk-through closet makes storing luggage easy, the bathroom is modern and efficient, and everything feels fresh and new. Beds, sheets, and pillows are all very comfortable. Whoever designed this hotel clearly put a lot of thought into what travelers — whether on business or with family — actually need.

That said, there are a few areas for improvement. There were no water bottles provided in the room, which would have been a small but appreciated touch. Room service is not available, which can be a challenge for families like ours traveling with children and pets. There is an Italian restaurant downstairs that we ordered delivery from, but the ordering app didn’t list drinks, so we had to call the restaurant directly. There is no breakfast room service either, but a small coffee and pastry shop is available in the lobby.

The most disappointing aspect of our stay was the service. We had an incredible amount of luggage — over 12 suitcases, two dogs, and a child — and there was no assistance offered beyond being handed a luggage cart. When we checked in, the front desk was initially unattended. The staff member who eventually came over was polite but somewhat cold, as if reading from a script, and didn’t provide much information about the hotel’s amenities despite our Hilton Gold status. We’ve had help with luggage at every other hotel on this trip, so the lack of assistance here stood out.

Another example was when I asked about a children’s park we saw nearby — whether it was open to the public and until what time. The response was simply “I don’t know,” and the conversation ended there. Even if the staff member wasn’t aware, it would have been far better to say, “Let me look it up for you.” In a four-star hotel, guests should be able to expect that staff have at least a basic knowledge of nearby attractions and events, or quick access to that information. I later saw another review mentioning that staff weren’t aware of music rehearsals at the Levitt Pavilion nearby. It would be a big improvement if the hotel had an events and attractions calendar at the front desk so they could easily help guests plan their time.

I also had a question about checkout that I sent through the Hilton app. There was radio silence for a while, so I sent another message asking, “Hello, is anybody there?” Only then did I receive a reply saying they were assisting other customers, followed by the actual answer to my question. If the hotel is encouraging guests to use the app, there should be at least a quick acknowledgment — even if the answer isn’t immediately available — so the guest knows their request has been received and is being worked on. This is where I feel management, not the individual staff members, has an opportunity to improve. With increased staffing and better training, the guest experience could go from good to outstanding.

I understand that service can depend on who’s working, staffing levels, and how someone’s day is going, and I want to be empathetic. But from a traveler’s perspective — especially during a long, stressful journey — a warm, welcoming check-in, proactive local knowledge, and timely communication would have made all the difference and turned this into a five-star review.

In the end, I would absolutely stay at this hotel again if we are passing through Sioux Falls. The design and comfort are excellent, and with consistently warm service, better local knowledge, and improved communication systems, it has the potential to be...

I am reviewing the Canopy Sioux Falls for their opening day, December ,2024. I was greeted at the hotel by Cory at my 3:00pm check in. He was very polite, cheerful and very knowledgeable of their beautiful hotel. I was given a beautiful room facing what is called "Falls Park". Falls Park is decorated in a Christmas light park this time of the year. My room looked out on a Vista view of twinkling Christmas lights and the lights of our growing city. The decor of the room was very nice. The bathroom area which was very nicely appointed with tile floors, a sliding door which concealed the glass doored shower and toilet area. The vanity has a lit makeup mirror and a recessed open shelf makeup cabinet. This allows one to "unpack" toiletries but it stays organized and allows a person to have an uncluttered counter top. There is a large hanging area with a bench to sit down on or to have suitcases on. There is even an area additionally to hang dresses on. It has additional lighting and a full length mirror. A nespresso machine with capsules and a glass front frridgerator complete this area. The sleeping quarters are divided with steel sliding doors. There are genuine white oak floors in this area of the room with Sioux inspires wool floor rugs, along with a teal chaise overlooking the beautiful view. The furnishings are sleek, timeless pieces. It is as nice if not better than many Waldorf properties in the US. The hotel itself has a huge availability of conference spaces. The art work and many small greeting areas as well are very inviting. The collection of historic South Dakota books dispersed are fun to look at. I also tried out the opening of the Italian restaurant.....that opened Wednesday as well. My party tried the fungi pizza with goat cheese that was delicious. We also had the South Dakota sourced walleye. It was encrusted and served with asparagus. This a entree not to be missed. We also had the Italian version of beef stroganoff with short ribs. Canollies finished our meal. Their signature drinks were also very tasty. My favorite was the lemon drop martini. Their non-alcoholic version was really good as well. The beds were very comfortable and the toiletries which are plant based charcoal were unique and very refreshing. The breakfast which was also at Cassodas was also delicious. I tried the lemon curd pancakes with blueberry compode and the pasta breakfast entree which is my new favoriate breakfast dish. In conclsion, the whole Canopy experience was amazing and is must for all travelers to our fair city in South Dakota to experience. All the staff were top notch. Dave was fun to talk to as well. The Canopy is a top tier Hilton experience and it makes me so proud to have this here in...

The new Canopy by Hilton is a wonderful addition to Sioux Falls’ lodging options. The hotel is beautifully decorated and the views of Falls Park (especially with the holiday lights!) is spectacular.

The lobby, common areas and hallways are lovely — great murals, stunning lighting and beautiful details. Nice amenities include water stations on each floor and South Dakota-inspired art and books scattered (tastefully!) throughout.

The rooms are clean and spacious with stylish decor with a slight industrial vibe. There are several charging ports in convenient locations and the storage area is more than ample. The bed was fabulous — supportive without being too firm. Pillows and bed linens were also very nice.

Bath was also well appointed and loved how the shower and stool were separated from the sink/mirror area — made it easy to share the space while getting ready.

The staff was AMAZING! Attentive, kind, accommodating and proactive. I was impressed with them and the entire experience they provided.

My only complaint (and perhaps just my personal preference) is that the soap/shampoo/conditioner/shower gel are extremely strong-smelling — and not in a good way. The scent — “Charcoal” — is overpowering and quite masculine. While the products themselves are luxurious, emollient and do their jobs adequately, the smell is awful. The scent lingers and clings to clothing and hair — there has to be something with a milder fragrance. I could hardly wait to re-wash my hair once we returned home so I didn’t smell like a Weber...