Chicago Marriott Midway — Hotel in Stickney Township

First I want tp start out this review by telling you all that I am a Lifetime Titanium member and am a Marriott Ambassador earning the status. So basically I travel a lot every year and I know great hotels from bad ones.||I want everyone to know that the Chicago Marriott Midway Hotel is GREAT and if you have to be near the Midway Airport or surrounding areas this is the hotel you should book!!||I recently stayed at this property for 6 weeks from the beginning of March to the middle of April. I hadn't planned on staying that long but unlucky me within 3 days of my stay I got a really bad cold and flu. I spent a few weeks recovering from that and then of course, I got a very bad sore throat to continue my misery lol. That lasted a few weeks and once I got better from that I had an ear infection so I couldn't fly home yet until my ear felt better. So basically an 8 day reservation turned into around a 45 day stay but the hotel took care of my every need. And by that I mean the fabulous staff.||I want to first mention the GM Adam who imo does a phenomenal job. He is super friendly and really makes the hotel shine. Next is Victoria the asst GM - she is just as phenomenal and she helped me so much with any requests and needs I had during my long stay, especially when I under the weather. She is wonderful. I also want to give major kudos to the front desk team members that were very nice and helpful to me while I was there. Kaleb is 1 of the front desk agents and he really cares about the guests and was always there for me if I needed something. Angelica is a front desk agent too and she was likewise very nice and helpful to me. Danielle has been at the front desk usually on the first shift for over a year. She definitely knows her stuff and answered any questions I had and helped me with any needs. She is super nice and kind. Marguerita also works in the mornings and has been there for a few years now. Her and I got along great and I am super glad about that! Marcel unfortunately no longer works there but he was a supervisor at the desk and was always jovial and friendly every time he saw me.||I also want to give recognition to a few of the other staff outside the front desk who helped me a lot and made a real positive impact on my super long stay. Martha is a long time housekeeper/supervisor and she is imo 1 of the best housekeepers at the Marriott. I have stayed at this hotel on and off for close to 10 years and like many properties, it has gone through some changes. But Martha has been there all that time and has always cleaned my room perfectly and put any special requests that I need like extra feather pillows or extra towels in the room anytime I need them. She is a long time employee and a great one!! Stephanie is the restaurant manager and she really helped me in recommending great menu items and any special requests. Kelly was 1 of the servers and she was always super friendly and a great server. I might be blanking on his name but there is a gentleman who also works in the restaurant(Jason?) who got some to go orders for me and is a very nice guy. And Alexis the Starbucks manager is great, friendly and got me many many delicious brownies they sell lol. Lastly Alecia the morning lounge attendant is just a ray of sunshine. She helped out at night a few times and she wants to make every lounge patron feel special. She's great. ||Sorry for the long list of names I just mentioned but I think they should be included in my review because the employees at this hotel are some of the best in my opinion that any hotel could have. I was feeling really really sick for a lot of my stay and these employees literally tried and did make me feel better!! Thank you to all!!!||Quickly as to the hotel itself, it has 6 floors including a concierge lounge open M-F for breakfast and dinner/dessert. You have to be a Platinum member with Marriott or higher status to have complimentary access to the lounge or you can pay extra for access. It's a really nice lounge. My room was spacious and had good internet and a lot of tv channels to choose from. There is a fitness center, a spacious lobby, a nice restaurant and bar and a Starbucks. In the hotel complex there is a TGI Fridays restaurant that's a 1 minute safe walk. There's a McDonalds, Lou Malnati's Pizza, Panda Express, Culvers, Taco Bell and other food options all very very close(you could walk there if needed to). Just super convenient.||So in conclusion, I was extremely satisfied and loved my stay at the Chicago Marriott Midway Hotel, even though I was sick for most of it. I felt like a special guest and that's because Adam, Victoria and the rest of the team made me feel that way. I can't wait to come back and next time I better not get...

We went for a team tournament trip. It was an okay facility. Good location. Very pretty garden with tables and chairs for gathering. But... Let me tell you a story... I am the coach of my team. I noticed after the first day of playing that I had missed a call from the hotel. I called back and they informed me that I had not checked out of my room and they said that the room is dirty and vacant. I said what do you mean? My check out was scheduled for tomorrow. I had booked three rooms. One for my parents and two for my family. I asked what vacant means and she said, empty. I said no people or no belongings (my family was with me eating early dinner/late lunch). She said both. I asked where my things are. She said she didn't know and that, "I should have thought about that when I didn't check myself out at the proper check out time." I explained that my checkout time is tomorrow. She said, not according to our system. I said, so you don't know where my stuff is. She said, all I know is that the list says that your room is vacant and dirty, and that they are sold out and do not have a room for me. I was across the street at a pizza place, so I ran over to the hotel to speak with the front desk. They immediately told me to calm down. So, I said that I will calm down when you bring me all of my stuff from that room. They said, look we're not trying to steal your stuff. I said then I'll need it now. They told me that it was probably in storage. I asked if my key works so I can go check. Meanwhile, I was frantically trying to find all three reservation confirmations on my phone. The told me they will call housekeeping to check the room. I found all three reservations, and showed both front desk employees. All three had check out dates (and were made in three different names) for the next day and they told me that is not what their system says and that I will have to go somewhere else. They said that it didnt matter what my reservation confirmations said because their system said that my checkout was today at 11. At this point, I'm beginning to cause a scene. We had two rooms for my family, so I would have been fine in either room, but a ton of my belongings were in the room they had apparently booted me from. I told them to call the manager. She said she was the manager. I told her that I need the person who signs her paychecks or gives her an annual review or someone higher than her. Someone above her because my check out is scheduled for tomorrow and my stuff needs to be in my possession now. My husband walked in and noticed my facial expression (I cannot imagine what I looked like at this point. He got nervous that i was away from the restaurant for so long), and asked what the problem was. Miraculously, two people from housekeeping came down and told me that my stuff was in the room. Then, the front desk called the manager?? and then informed me that as a favor, they will let me stay. I have no idea what the point of this whole scene was, but I will NEVER book here again. I was so frustrated and confused. We had car keys in that room, a jersey that could not be replicated by the next gametime, and countless other things. I booked the room block, since I'm the coach, and I will never do it again. I'm not sure what flipped the switch. It seems like a misunderstanding, but they were adamant about not making it right, until they just did almost out of the blue. I felt like I was at their mercy and I wasn't the one who had made the mistake. Buyer beware. It turned out okay, but I'm not even sure what happened. I received no apology and the front desk was hostile toward me. I wouldn't even call for more...

I am a Marriott front desk employee that visits home often (Chicago). Decided to stay at Marriott Midway 04/19/19. Originally when I called I was placed on hold for 25mins, without exaggeration! Not sure of their policy but at my hotel we NEVER leave someone on hold longer than 3 minutes without transferring the call or getting back to them. I had made a reservation online and was calling to inform them I picked the explore friends rate instead of the employee rate, hoping they could make the change for me because my internet was running slow. I decided to hang up because at this point I'm approaching the hotel. Once inside I did notice their phone line was busy ( consistent calls), but only one family was inside trying to check in and their were two front desk employees. The young lady "patty" was nice to print off my discount form for me after informing me " no one seems to be able to print the form from their computer". She was very polite and told me she'll get my rate switched over for me. Next morning ( left at 7:20 am) I notice my bill was $175. I asked the African American young lady (don't know her name because she was not wearing a name tag as SHE SHOULD) how come and she told me the room was $129 + tax + parking (noticed not many paid for parking but was still able to park, no big deal though but I could have saved my $17). I let her know "Patty" from last night switched it over for me and the rate should have been $69+tax. She very sternly told me you have the friends and family rate and the $129 is what we charge. I said okay but as you can see I'm a Marriott employee can you switch it for me. She again stated I have the friends and family rate and she can not make adjustments. Remind you I work front desk for Marriott and I know what we can and cannot do. I asked her although patty from last night took my employee form as proof I'm a associate you cannot honor my discounted rate and she told me no with irritation although I was very calm and polite. At this point I asked to speak with her manager and she said I am the manager, she must have seen the look on my face because she then rebuttal "well the front desk manager". I asked if the AGM was in, she said no. So I called 7:00am 0423/19 asking to be transferred to the AGM and jerika (I believe was her name) stated she was the AGM. I repeated your the AGM ? she said yes I'm just working the front desk (I believe it was the same rude "front desk manager, but not sure). Anyway I told her the situation and she promised by the end of the day she would fix my rate. Well it's 8:40pm and the problem is not resolved. I'll give them until 9:00am 04/24/19 to see if they resolve the issue before I give them another call. I feel staff needs more training and the "front desk manager" needs not only more training but better people skills. Room was good besides light fixture beaming through my room (112) that...