Banter by Piercing Pagoda — Local services in Sycamore Township

Below is the experience that I had at Banter recently. M

We purchased gold/pearl earrings for my daughter 12/8/23 and purchased the replacement plan. We were told at the time and a month or two back that we DID NOT need our paperwork to exercise the replacement plan. They could look up our purchase in their system. We are at the Banter store in Kenwood Mall in Cincinnati right now. We are NOW told that we need to receipt as the policy has changed. This policy was changed after our purchase and after we were told that we would only need the earrings and info to look up our purchase. The employee was able to look up our purchase of the earrings and the replacement plan on 12/8/23 but was not able to honor our replacement plan purchase because of this policy change that was retroactively made applicable for customers that were told otherwise. Through no fault of our own our replacement plan is not being honored and we are being told that we will have to get the paperwork and make another trip back to the mall.

This is clearly awful customer service and the policy puts your employees in a bad scenario with customers cause apparently they are not given the authority to override a bad...

I had an incredible experience at Banter Jewelry in Kenwood Mall, all thanks to Victoria! From the moment I walked in, she was warm, friendly, and genuinely interested in helping me find my replacement earrings. She has a fantastic eye for detail and took the time to understand exactly what I was looking for.

Victoria’s knowledge of the jewelry and her passion for helping customers is truly impressive. She explained everything clearly, made sure I felt comfortable with my decision, and even suggested pieces that fit my budget perfectly.

If you’re looking for top-notch customer service, I highly recommend asking for Victoria at Banter. She made my shopping experience enjoyable and memorable. Thank you, Victoria, for going...

I went with my family to see their baby girl get her ears pierced, and everything went so smoothly. On a whim, I decided—at my big age—to get a second ear piercing myself. Lakeisha was so friendly, helped me choose the best earring for my ear size, and explained the process clearly. Both she and Kayla made me feel comfortable and gave great aftercare instructions. Whether you’re bringing in a baby or you’re a seasoned woman of a certain age, you’ll have an excellent experience with these ladies.

*Lakeisha is learning spanish to assist Latino customers.

** Lakeisha es muy amable y hasta está aprendiendo español para ayudar mejor a la comunidad latina. ¡Desde bebés hasta mujeres adultas, estará en buenas manos con...