I don't recommend staying here, or even attempting to reserve a room online. We happened to arrive early before check in, so we went to see if our rooms may be available after an unsuccessful phone call in which I was hung up on. We arrived at the hotel and greeted by a woman at the desk. She was friendly at first but quickly became very unhelpful when discussing our reservations made a month or so in advanced. After providing my name, confirmation numbers, details and evidence of the confirmation email I received, she continued to say I did not have a reservation at all, and that they had no available rooms. Despite showing her the physical email confirming we were at the correct hotel address and hopefully allow her to find the reservatios easily, she remained confident we were mistaken. There were plenty of excuses made about how it was some how our fault and we had made some sort of error- booked through a third party (which we didn't, we used their direct site which kept crashing) and/or booked the wrong hotel location, or didn't use our correct names, etc. Again, all of the information given presented to be correct on our end via the email received. After about 15 min or so of a constant back and forth about the reservations we clearly made, she was able to locate our reservations. In an unprofessional way of blaming the manager saying, "Oh I see it now. Yeah that was a mistake made by someone else, and not surprised, it was the manager actually", She assured us it was found, but we had to wait until check in time, which was uunderstandable. So we came back later in the day when our rooms would be ready. We had yet more issues with new staff. We felt the man taking care of us was unprofessional, rude and kept arguing with another gentleman over which rooms we would be staying in/ making keys for said rooms. Not to mention, they lost our reservation AGAIN for the second room we had booked. I provided the confirmation numbers and showed the email I received to ensure we would be getting the exact type of rooms we had originally reserved online- still no luck finding our second room. They ended up having an extra so we were given that room. We ended up paying a lot more money than what the rooms were advertised for at the time of making our reservations along with the typical additional fees. For the inconveniences, we were "upgraded to a larger bed at a discounted price". Also, per the email sent, under the deposit policy it stated we would have paid for one room for our first and only night stay, which we thought we were aware of however each employee ensured we wouldn't have been charged despite knowing this was paid for at the time of our reservation. So upon checking out we should have only been paying for the second room since the first should have been paid for at the time of reserving it. Finally, we were on our way to relax in our rooms after a long drive and enjoy some time at the pool. Unfortunately, both rooms were very out dated (but we did notice some were being updated), and the floors were filthy. The bathtub was rusted and yellowed along with the sink, some lights didn't work at all. One of our rooms was supposed to be an executive suite, which wasn't any different than a typical room (which is what our second room was). There was no wet bar, no balcony, no jetted tub, these have to be specifically asked for. Halls were super loud at all hours, mostly the residents there. We could feel the springs of the mattress- uncomfortable. Bad/little parking. We were already bummed about our experience with the front desk, reservations being lost, unprofessionalism of multiple staff members, and of course being charged significantly more than expected, so we were looking to relax at the pool. The pool area was the best part despite being in desperate need of repair, and the water was COLD, pool definitely was not heated. The bartender was a nice and social woman and helped us find other...
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