Royal Orchid Guam Hotel — Hotel in Tamuning Municipality

Pros: cheaper than other major hotels, not far from tourist strip and beach, pool, air conditioned, spacious room, nice view (at least my room looked over the ocean), ABC Store and Jamaican Grill nextdoor, close to Ypao Beach Park, shuttle bus stop near when running, easy walk to Kmart. Slept relatively well. TV works. Bar fridge. Cons: I arranged for them to pick me up from the hotel. They said $15. I confirmed again, and they reconfirmed. I also sent a last minute message before leaving my country, stating I would be waiting at the airport. When I arrived at the airport in Guam, they were not waiting for me. I looked around and couldn't find them. I waited and waited, and nothing. Eventually someone took pity on me and asked if I was looking for something, so I told them I was waiting for the hotel shuttle. He told me to ask someone else, who actually worked for other hotels, not that one. She let me use her phone to call them. I had just arrived, so couldn't use my own phone and there were no pay phones at the airport that I could see. I called and they said sorry that the driver hadn't shown up for work and would be late. I asked how late, and they were vague and told me to just take a taxi. I took a taxi. It was $20. I also booked a ride to the airport at the end of my trip. They also quoted $15. In the end, they said they couldn't drive me, so told me to get a taxi. At least they called the taxi for me. Again $20. It's not the money which was the problem, but that they said they would pick me up and drop me off, but just left me waiting on arrival, then last-minute told me to catch a taxi to the airport. Why? House cleaning didn't do anything the first two days of my trip for some reason. The air conditioning was fine other than the controls mean nothing. It is always on and always the same temperature and power, no matter what you do to the dials. Neighbours were a little noisey. The bathtub lacked a plug, so had to ask for one twice. When it arrived, it didn't fit well. Considering the service, the price was too high for the room. The pool was closed one day and is too shallow and small. There is no direct beach access and they suggest walking through the property of the abandoned hotel across the street, but that access is actually closed. They had timetables for the Tumon Shuttle, so I waited for that my first full day there, and it was unclear where the stop was. I went in to double check and they said that the shuttle isn't running due to the typhoon aftermath. Why have schedules, basically advertising a bus that doesn't exist? At least put a sign saying the shuttle bus is temporarily not running or something. Pretty weak water pressure in the shower. WiFi was very weak and I usually...

After booking here the last minute, I read the review and changed my mind. Unfortunately, there's no refund so we are stuck. I figured, we can just give it a try and have plan B to change hotel on the next day. ||Upon check-in, our receptionists was young yet professional and friendly. It was busy with line of tourist awaiting to check-in. However, we didn't have to line up with the crowd as we were taken by another person on a separate area. No line. So our check-in was a breeze, which was already a plus. The staff was always cheerful, chatty and helpful. They even holler from the distance to say good luck to my son who was on his way to his Jiujitsu tournament one day. I thought that was cool of them to acknowledge that. Our room was lit, nicely decorated and comfortable, with 2 full beds. Everything was clean and had everything we needed - fridge, TV, etc. The bathroom was clean, full of amenities; shower with strong pressure and hot water. The parking was convenient for us who rented a car for the weekend and it's free. I like that I can just get in and out without having to worry where to park or pay for parking. The parking is also covered, within the hotel building. Really convenient esp. it was raining that weekend. There's a couple of fun restaurants in the building too, one is gaming bar with music. The other one was Tony Roma's which we went for dinner one night. We had guest who came to visit us and we sat at the lobby talking while enjoying the music from that gaming bar. It was an overall an upbeat ambience. ||We end up staying our entire stay of 2 nights and 3 days. We will definitely stay here again soon for our son's next BJJ...

Overall it can be said to be a very bad experience. I don't have the habit of writing hotel reviews, but I still can't help but complain about a bad experience one night.

First of all, the overall hygiene of the hotel is extremely poor. I don’t know if the hotel is really cleaned seriously. There is a layer of dust in the bathtub, the water-retaining tiles in the shower room have completely fallen off, the ceiling in the bathroom is already damp and blistering, and the baseboards are all damp and loose. The disposable supplies in the bathroom were also used by the previous guest, and the towels were damp and smelly. The hotel sheets and quilts had mold spots and lots of stains. The floor is not clean enough.

In addition, although the hotel looks like it is on the seaside, it is not along the beach. When I asked the hotel front desk if I could go to the beach, he said that I could go along the side path of the PIC, but in fact this path was abandoned and blocked. The area around the hotel is not safe either. There are many homeless people wandering around around 8:30 pm, including many who are smoking marijuana.

The hotel facilities are also terrible. There is a strong smell of marijuana in the hotel corridor, and the hotel air conditioner is full of damp mold smell. It is difficult to sleep at night. The sound insulation effect of the room is extremely poor. The conversation next door at 5:30 in the morning can wake people up.

In addition, when booking on booking, it was shown that this hotel has a shuttle bus that can take you to the airport. This is part of the reason why I chose this hotel. But the front desk told me that there is no shuttle bus anymore and they can only call taxis for passengers, which is also at their own expense. This is outrageous and unacceptable, because taxis in Guam are very expensive. Even if it is less than 3km from the airport, a taxi at your own expense will cost you US$25. After factoring in the price difference, this hotel is not affordable.

全体的に見て、非常に悪い経験だと言えます。 私はホテルのレビューを書く習慣がありませんが、それでも、ある晩のひどい経験について文句を言わずにはいられません。

まず、ホテル全体の衛生状態が非常に悪く、本当に掃除が行き届いているのか分かりませんが、浴槽には埃が積もっていたり、シャワールームの保水タイルは完全に剥がれていました。 、バスルームの天井はすでに湿って水膨れがあり、巾木はすべて湿って緩んでいます。 バスルームの使い捨て備品も前のゲストが使用したもので、タオルは湿っていて臭いました。 ホテルのシーツとキルトにはカビの斑点とたくさんの汚れがありました。 地面は十分にきれいではありません。

また、当ホテルは海辺にあるように見えますが、ビーチ沿いではございません。 ホテルのフロントにビーチに行ってもいいか聞いたところ、機長の脇道を通れば良いと言われたのですが、実はこの道は放棄されて通行止めになっていました。 ホテル周辺も治安は悪く、午後8時半頃にはホームレスが徘徊しており、その中にはマリファナを吸っている人も少なくありません。

ホテルの設備もひどいです。 ホテルの廊下はマリファナの強烈な臭いが漂い、ホテルのエアコンは湿ったカビの臭いが充満し、夜も眠れない、部屋の遮音効果が非常に悪い、5時の隣の会話：朝の30時に人は目が覚めてしまいます。

また、予約時に空港までのシャトルバスがあると表示されたのもこのホテルを選んだ理由の一つです。 しかし、フロントデスクは、シャトルバスはもうなく、乗客のためにタクシーを呼ぶことしかできず、それも自費であると言いました。 グアムのタクシー料金は非常に高く、空港から3km以内でも自費でタクシーに乗ると25ドルかかり、価格差を考慮するとこのホテルはとてもお得ではありません。

전반적으로 매우 나쁜 경험이라고 할 수 있습니다. 나는 호텔 리뷰를 쓰는 습관이 없었지만 어느 날 밤의 나쁜 경험에 대해 불평하지 않을 수 없었습니다.

우선 호텔의 전반적인 청결도가 매우 나쁩니다. 호텔이 정말 꼼꼼하게 청소를 하고 있는지는 모르겠습니다. 욕조에 먼지가 쌓이고, 샤워실의 보수 타일이 완전히 떨어져 나가고, 욕실 천장은 물에 젖어 물집이 생기고, 베이스보드도 모두 젖어 헐거워져 있습니다. 욕실에 비치된 일회용품도 전 투숙객이 사용한 것이었고, 수건도 축축하고 냄새가 났습니다. 호텔 침대 시트는 곰팡이가 피고 얼룩이 져 있었습니다. 바닥이 깨끗하지 않습니다.

또한 호텔은 해변을 바라보고 있지만 해변을 따라 있는 것은 아닙니다. 호텔 프런트에 해변으로 갈 수 있는지 물어보니 PIC 옆길을 따라 갈 수 있다고 했는데, 사실 이 길은 버려져 막혀 있었다. 호텔 주변도 안전하지 않습니다. 저녁 8시 30분쯤에는 ​​노숙인들이 많이 돌아다니고, 그 중 상당수가 마리화나를 피우고 있습니다.

호텔 시설도 최악입니다. 호텔 복도에서 마리화나 냄새가 심해요 호텔 에어컨에 눅눅한 곰팡이 냄새가 가득해요 밤에 잠을 자기도 힘들고 방 방음이 너무 약해요 옆집에서 5시 대화: 아침 30시는 사람들을 깨울 수 있습니다.

게다가 예약시 이 호텔에는 공항까지 데려다줄 수 있는 셔틀버스가 있다고 안내되어 있었는데, 이것이 제가 이 호텔을 선택한 이유 중 하나입니다. 하지만 프런트 데스크에서는 더 이상 셔틀 버스가 없으며 승객을 위해 택시만 부를 수 있으며 비용도 자비로 지불해야 한다고 말했습니다. 괌의 택시비는 매우 비싸기 때문에 이는 터무니없고 용납할 수 없는 일입니다. 공항에서 3km도 안 되는 거리에 있더라도 자비로 택시를 타려면 미화 25달러가 듭니다. 사실 이 호텔은 가격이 저렴하지 않습니다....