Mr.Vac and Mrs.Sew — Local services in Town of Huntington

Three years ago I wanted to purchase a second embroidery machine. I was nervous about making such a large purchase online, but I noticed that Mr. Vac and Mrs Sew were a short drive away from me and that made me more comfortable.There was no need to worry. They always have the time to answer questions and offer advice whether its over the phone or in person at their shop. In fact, I've learned more in a 15 minute conversation with them than in all the expensive seminars I've gone to over the years. Today, I was having a problem with one of my machines. Mrs. Sew suggested that I bring the machine in for a look by Mr. Vac. Unlike the other machine repair shop I use, he didn't have me pay for an expensive service call. He popped the machine on the bench and went to work, offering a number of inexpensive solutions. My machine has worked hard for a lot of years and I decided that it was time for it to take a place as a back up machine. I bought another one today. Mrs. Sew sent me on my way with my new machine and a carton of their fabulous thread. I was thrilled! Now I'm off to put her through her paces. I know that I have 30 days to be sure everything works properly -- if it doesn't I know they will do the right thing for me. They always have and I'm so happy that...

I had been looking all over for a PE800 embroidery machine ever since I ordered my PE550D back around March. I had a feeling I should have forked out the extra to get the PE800 in the first place (when they were $659 but I had never embroidered before. Anyway, I finally caved and started to look for the PE800 about a month ago and couldn't find it, nor the PE770 ANYWHERE! So, I kept looking and places that did have it (like Amazon) were charging upwards of $1259 for it!!! I couldn't see myself spending that much for a machine I knew was only half that price a couple months ago. Then I stumbled upon Mr. Vac and Mrs. Sew and they had the machine!!! It was more but only $799! I was hesitant only because I had been scammed on the first machine I bought off a website that turned out to be scammers from China who sent me 3 face masks instead of the machine! But the fact that Mr. Vac and Mrs. Sew had what seemed like a good track record, I had a good feeling and ordered the PE800. I got it within 5 days over here in Vegas... It would have only been 3 days but it was over the weekend! The machine arrived by the day they said it would, it's an amazing machine and I am super happy with this store! Thank you very much Mr. Vac and Mrs. Sew for being there when...

Wonderful Customer Service! I purchased a new Janome MC500e embroidery machine that had a problem. I really wanted this machine to work for me and I hoped the issue was on my end. I do a lot of embroidery digitizing and thought the issue could have been something I was doing wrong. However, I tested my own designs, purchased designs, and the onboard fonts and had issues with all of them. I contacted Mrs. Sew (Lisa) about my problem and explained the issue. I sent her a couple of the designs I had run and she tested one of them on their demo machine in the store and it stitched out beautifully. She was absolutely wonderful to work with throughout the resolution of this problem. Unfortunately, I had received one of the few machines that had a problem from the factory. Lisa was always responsive and extremely helpful. Once we determined it was a machine issue, she promptly shipped out a replacement machine. The replacement machine has been perfect from the first stitch out and every design has been beautiful. I cannot express my gratitude for the wonderful customer service they have provided. Mr. Vac and Mrs. Sew have definitely shown they are a business of integrity and will take care of their customers. Thank you Mr. Vac...