Salvatore’s Grand Hotel — Hotel in Town of Lancaster

Do not waste your time booking at this hotel. My husband and I stayed here this past weekend (September 14-16, 2024) and our experience was more than disappointing, we were appalled by the emotional immaturity and anger management issues displayed by the owner, Russell Salvatore. ||We booked two nights with the dinner package which includes a dinner voucher for each night to the onsite restaurant. We booked this hotel purely out of nostalgia from a weekend we had previously spent at one of their older establishments in 2008. ||This was our 10th wedding anniversary weekend, which the hotel didn’t/doesn’t know but that should not matter. My husband and I don’t take much time off together from our business and our time is very important to us.||We arrived around 7:30 pm, having driven two hours and were both looking forward to a great meal and a relaxing night. We checked in and prepared for dinner. I need to point out that I wore a dress with a little shrug and my husband wore dress slacks, dress shoes and a more formal-in-style grey knit sweater. He topped it off with a Magill fedora I had purchased for him on our second anniversary. I know he wears this for me.||When we booked the package, including the time for our dinner reservation we were not informed of a dress code.||When I called the hotel again to push forward our dinner reservation we were not informed of a dress code.||When we checked in and had a lengthy conversation, including another discussion about our dinner reservation we were not informed of a dress code.||Nowhere on the information packet with the room key we were given are there any mentions of a dress code.||When we went down for dinner and spoke again to the front desk which is right in front of the restaurant we were not informed of a dress code. And at this time my husband was wearing the hat.||||We approached the hostess stand, hungry, excited, thirsty and just looking to enjoy ourselves. The owner, Russell Salvatore, without greeting asked us for our reservation and without warning had a melt down because my husband was wearing that hat. He literally snarled loudly at my husband - 
“GET THAT HAT OFF, this is RUSSELLS”||It was said with such venom I didn’t understand what was happening. This happened in front of other guests, staff and patrons waiting to get in. It was humiliating and we were both too stunned to react. A pager was thrust into our hands and we were curtly brushed away to wait. My husband immediately took his hat off and we sat there not sure what to do.||It was then I noticed another group of patrons, dressed clean-casual at best with one of the men wearing a worn baseball cap. The patrons were about 5 feet from the hostess stand and seemed to be immune to the dress code that sent Russell Salvatore into an apoplectic fit. ||We no longer felt welcome, were embarrassed that our attire caused such a response and decided to leave, asking if our dinner could be delivered to our room.||I returned to the restaurant later to ensure that the staff member who tried to look after us received their tip. I was shocked to see that the aforementioned table of folks were still sat there, with the baseball cap still on. ||My husband and I discussed if we should cancel the following nights reservation but our time is very valuable to us so we decided to keep the room and spend as little time as we could at the hotel. There is a complimentary breakfast so we attended that the following morning where we saw that Russell Salvatore was present. After a nights sleep I wondered if a cooler head would prevail and I approached Russell, privately, to ask if he remembered us and offered him a chance to explain what happened. 
The response was worse than his behaviour the night before, including profanity on his part and an absolute dismissal of his actions. It was childish and vulgar.||Upon stepping back and reflecting we missed the signs.||This is an outdated establishment Russel Salvatore has crafted as a temple to himself, for himself. The walls are covered top to bottom with framed accolades he clearly installed as to be able to glory in himself all day and night. He named the restaurant after himself and in every room there is a copy of his biography front and centre on the chest of drawers. This hotel is literally a shrine to Mr. Salvatore, only he’s alive and well and built the shrine himself.||Unfortunately management, while very courteous and helpful, still expect guests to compromise their dignity because Mr. Salvatore donates to charitable causes. ||I will leave you with a set of photo’s, in one of them is a sign with the dress code we were unaware of. ||Perhaps if the sight of a well dressed man wearing a smart fedora sends the owner into an emotional tirade, the dress code bears mentioning somewhere other than on a post or wall that is plastered with hundreds of other framed pictures, plaques, photo’s, stylized paintings, busts, display cases, news articles, advertisements…||Save your time and money folks, there are much better experiences to be...

Do not waste your time booking at this hotel. My husband and I stayed here this past weekend (September 14-16, 2024) and our experience was more than disappointing, we were appalled by the emotional immaturity and anger management issues displayed by the owner, Russell Salvatore. ||We booked two nights with the dinner package which includes a dinner voucher for each night to the onsite restaurant. We booked this hotel purely out of nostalgia from a weekend we had previously spent at one of their older establishments in 2008. ||This was our 10th wedding anniversary weekend, which the hotel didn’t/doesn’t know but that should not matter. My husband and I don’t take much time off together from our business and our time is very important to us.||We arrived around 7:30 pm, having driven two hours and were both looking forward to a great meal and a relaxing night. We checked in and prepared for dinner. I need to point out that I wore a dress with a little shrug and my husband wore dress slacks, dress shoes and a more formal-in-style grey knit sweater. He topped it off with a Magill fedora I had purchased for him on our second anniversary. I know he wears this for me.||When we booked the package, including the time for our dinner reservation we were not informed of a dress code.||When I called the hotel again to push forward our dinner reservation we were not informed of a dress code.||When we checked in and had a lengthy conversation, including another discussion about our dinner reservation we were not informed of a dress code.||Nowhere on the information packet with the room key we were given are there any mentions of a dress code.||When we went down for dinner and spoke again to the front desk which is right in front of the restaurant we were not informed of a dress code. And at this time my husband was wearing the hat.||||We approached the hostess stand, hungry, excited, thirsty and just looking to enjoy ourselves. The owner, Russell Salvatore, without greeting asked us for our reservation and without warning had a melt down because my husband was wearing that hat. He literally snarled loudly at my husband - 
“GET THAT HAT OFF, this is RUSSELLS”||It was said with such venom I didn’t understand what was happening. This happened in front of other guests, staff and patrons waiting to get in. It was humiliating and we were both too stunned to react. A pager was thrust into our hands and we were curtly brushed away to wait. My husband immediately took his hat off and we sat there not sure what to do.||It was then I noticed another group of patrons, dressed clean-casual at best with one of the men wearing a worn baseball cap. The patrons were about 5 feet from the hostess stand and seemed to be immune to the dress code that sent Russell Salvatore into an apoplectic fit. ||We no longer felt welcome, were embarrassed that our attire caused such a response and decided to leave, asking if our dinner could be delivered to our room.||I returned to the restaurant later to ensure that the staff member who tried to look after us received their tip. I was shocked to see that the aforementioned table of folks were still sat there, with the baseball cap still on. ||My husband and I discussed if we should cancel the following nights reservation but our time is very valuable to us so we decided to keep the room and spend as little time as we could at the hotel. There is a complimentary breakfast so we attended that the following morning where we saw that Russell Salvatore was present. After a nights sleep I wondered if a cooler head would prevail and I approached Russell, privately, to ask if he remembered us and offered him a chance to explain what happened. 
The response was worse than his behaviour the night before, including profanity on his part and an absolute dismissal of his actions. It was childish and vulgar.||Upon stepping back and reflecting we missed the signs.||This is an outdated establishment Russel Salvatore has crafted as a temple to himself, for himself. The walls are covered top to bottom with framed accolades he clearly installed as to be able to glory in himself all day and night. He named the restaurant after himself and in every room there is a copy of his biography front and centre on the chest of drawers. This hotel is literally a shrine to Mr. Salvatore, only he’s alive and well and built the shrine himself.||Unfortunately management, while very courteous and helpful, still expect guests to compromise their dignity because Mr. Salvatore donates to charitable causes. ||I will leave you with a set of photo’s, in one of them is a sign with the dress code we were unaware of. ||Perhaps if the sight of a well dressed man wearing a smart fedora sends the owner into an emotional tirade, the dress code bears mentioning somewhere other than on a post or wall that is plastered with hundreds of other framed pictures, plaques, photo’s, stylized paintings, busts, display cases, news articles, advertisements…||Save your time and money folks, there are much better experiences to be...

My husband and I stayed here this past weekend (September 14-16, 2024) and our experience was more than disappointing, we were appalled by the emotional immaturity and anger management issues displayed by the owner. We booked this hotel purely out of nostalgia from a weekend we had previously spent at one of their older establishments in 2008. We don’t take much time off together from our business and our time is very important to us. We arrived around 7:30 pm, having driven two hours and were both looking forward to a great meal and a relaxing night. We checked in and prepared for dinner. I need to point out that I wore a dress with a little shrug and my husband wore dress slacks, dress shoes and a more formal-in-style grey knit sweater. He topped it off with a Magill fedora I had purchased for him on our second anniversary. I know he wears this for me. When we booked the package, including the time for our dinner reservation we were not informed of a dress code. When I called the hotel again to push forward our dinner reservation we were not informed of a dress code. When we checked in and had a lengthy conversation, including another discussion about our dinner reservation we were not informed of a dress code. Nowhere on the information packet with the room key we were given are there any mentions of a dress code. When we went down for dinner and spoke again to the front desk which is right in front of the restaurant we were not informed of a dress code. And at this time my husband was wearing the hat.

We approached the hostess stand, hungry, excited, thirsty and just looking to enjoy ourselves. The owner, Russell Salvatore, without greeting asked us for our reservation and without warning had a melt down because my husband was wearing that hat. He literally snarled loudly at my husband - 
“GET THAT HAT OFF, this is RUSSELLS” It was said with such venom I didn’t understand what was happening. This happened in front of other guests, staff and patrons waiting to get in. It was humiliating and we were both too stunned to react. A pager was thrust into our hands and we were curtly brushed away to wait. My husband immediately took his hat off and we sat there not sure what to do. It was then I noticed another group of patrons, dressed clean-casual at best with one of the men wearing a worn baseball cap. The patrons were about 5 feet from the hostess stand and seemed to be immune to the dress code that sent Russell Salvatore into an apoplectic fit. We no longer felt welcome, were embarrassed that our attire caused such a response and decided to leave, asking if our dinner could be delivered to our room. I returned to the restaurant later to ensure that the staff member who tried to look after us received their tip. I was shocked to see that the aforementioned table of folks were still sat there, with the baseball cap still on. We attended breakfast the following morning where we saw that Russell Salvatore was present. I approached Russell, privately, to ask if he remembered us and offered him a chance to explain what happened. 
His response was worse than his behaviour the night before, including profanity on his part and an absolute dismissal of his actions. It was childish and vulgar. This is an outdated establishment Russel Salvatore has crafted as a temple to himself, for himself. Below is a set of photo’s containing the plethora of stuff hanging everywhere, in one of them is a sign with the dress code we were unaware of and didn't know we were supposed to be looking for. Also posted is the info packet we received with our keys, no mention of a dress code. Perhaps if the sight of a well dressed man wearing a smart fedora sends the owner into an emotional tirade, the dress code bears mentioning somewhere other than on a post or wall that is plastered with hundreds of other framed pictures, plaques, photo’s, stylized paintings, busts, display cases, news articles, advertisements… Save your time and money folks, there are much better experiences to be...