The Roslyn, Tapestry Collection by Hilton — Hotel in Town of North Hempstead

Saved by the (wedding) bell! Thank goodness we paid attention to the reviews.

Upon reading them, it's evident that there is an unusually high number of negative reviews about this hotel, covering everything from room cleanliness to service and communication with the sales department.

Less than a month before our daughter's wedding, we sought to reserve a block of rooms for out-of-town guests. We had initially hesitated to choose the Tapestry as our wedding guest hotel because we were concerned that we wouldn't meet their minimum room block requirement. The agreement required the host to be financially responsible for a set number of rooms, even if we didn't reach that count with overnight guests.

However, as our out-of-town guest count increased, we saw the advantages of recommending the Tapestry by Hilton. Its proximity to the church, rehearsal dinner venue, and wedding venue, along with an in-house restaurant for a post-nuptial brunch, made it an appealing choice.

Coordinating the cancellation of our guests' reservations from their previous locations and informing them of the new details took longer than expected, which was frustrating.

It wasn't until the day after the contract signing deadline that we had our final guest count that met the Tapestry's requirement. With concerns arising from mixed reviews, my wife insisted on seeing the hotel in person.

Not having initially planned on using the Tapestry Hotel, we never visited it. So, on a Sunday, we visited the hotel even though the sales office was closed. At the front desk, we encountered two clerks. We explained our intention to block rooms for our daughter's upcoming wedding. They informed us that they couldn't show us a room without approval from Kelly, the event coordinator. We understood and told them they needn't call her on a weekend, but they did so anyway without success.

On Monday afternoon, I called Kelly to explain the situation and our desire to see a room before signing the contract. Both my wife and I arranged to leave our work early but due to traffic, we feared we couldn't arrive until a little after 5 PM, at which point Kelly insisted that neither she nor anyone else could show us a room and that we had to sign the irrevocable paperwork that day (which we were hand carrying with us).

Regrettably, Kelly, the banquet manager turned general manager, was very inflexible in pressuring us to sign the contract. We were past the deadline, and she couldn't indefinitely hold the room price which we clearly understood, but we expected her to a least make an effort to provide us with the new most current rates. After all, this is a hospitality business, and given the reviews and our hesitation, one might think she'd, with confidence of the outcome, ask someone to show us a room after 5 pm.

It was Kelly's attitude and tone that was most concerning and aligned with the negative experiences reported in the reviews. We wondered why she wouldn't explore the current room rate should we find it absolutely necessary to wait another day. As a seasoned business traveler, I am well aware that hotel rates constantly change and on rare occasions even go lower.

Better yet, why couldn't she (the newly promoted hotel general manager) stay a few extra minutes after hours or ask the front desk manager, engineering, or housekeeping to briefly open a room for a potential client?

As a result, we've decided to keep all 21 room nights at the nearby Springhill Suites by Marriott and host our post-wedding brunch at Hendricks Tavern.

Regarding the Tapestry by Hilton, we wish them good luck, especially now that they've promoted Kelly to general manager. It appears they may be facing challenges in finding suitable staff. Good work, Kelly! May you continue the fine job you are doing for Hilton Worldwide Holdings, Inc.

Lastly, at the bottom of the Room Block Contract we noticed that the Tapestry Hotel is offering 5,000 bonus Hilton Honors points as an incentive for people who write a five-star review. Can you believe this? They essentially buy their few five...

As a Hilton Honors Diamond member with over 25 bookings this year, I’ve come to expect a certain standard of hospitality and comfort. Sadly, this stay was one of the most disruptive and disappointing experiences I’ve had at any hotel let alone a Hilton.

We were placed in a suite-style room, with two rooms side by side sharing a small entryway. Unfortunately, the room next to us was occupied by a large wedding party, with 10+ people packed into one room. That night turned into a chaotic, drunken party with shouting, door pounding, and a man yelling outside our door, “Is my wife in there?” This disturbing behavior went on until 4 a.m. We didn’t sleep. We didn’t feel safe. And we definitely didn’t feel like Hilton valued our comfort.

To make things worse: • The bathroom had no exhaust fan • The fridge cabinet door was jammed and had to be forced open • The Wi-Fi wouldn’t connect, and no one at the front desk answered. I had to call from my cellphone only to be told that “too many people are logged in.” Later, I found out I had been assigned the wrong room number, which is why I couldn’t log in • Front desk offered a measly 25% of my points back

This is not just a minor inconvenience it was a complete failure of basic hospitality.

If Hilton cannot guarantee equal comfort and safety for all guests, it should not allow large group bookings like weddings without proper separation and supervision.

It takes a lot of time, money, and loyalty to accumulate Hilton Honors points, and based on this unacceptable experience, I should have been refunded the full points value of the night. Anything less sends a clear message that guest well-being takes a backseat to large party profits.

Hilton, do better.

In response to Niki’s reply

Thank you for reaching out. I want to clarify that the review was actually posted before our phone conversation. I assumed your call was in response to the review. I had also sent an email on Friday but didn’t receive a response, which is why I felt the need to post publicly. You can cross reference your call with the time the review was posted.

While I do appreciate you taking the time to follow up with me, I want to respectfully address a few points:

You mentioned a “generous compensation,” but in reality, I was offered a 50% refund of my points, which was not a result of any real discussion or negotiation. I didn’t feel there was room for an open conversation, especially after it was mentioned that some amenities were used — despite the overall experience being extremely distressing.

Also, if the room I was given was considered an upgrade, I honestly can’t imagine what the standard rooms must be like given the condition of the space and what we endured.

In reading through other reviews after my stay, it became clear that similar issues have occurred before, which suggests this was not an isolated incident, but part of a larger pattern that needs to be addressed more seriously.

Again, I appreciate the call and your professionalism, but I do hope Hilton takes feedback like this not just as a case to resolve, but as an opportunity to genuinely improve the guest experience especially for loyal Diamond members who have shown long-standing trust...

My wife and I stayed at the Roslyn Tapestry Hotel on July 19, 2025. We were there to celebrate Roslyn High School's class of 1968. At the 50th reunion in 2018 we planned to have another reunion to celebrate everyone’s 75th birthday. We arrived at the hotel around 3 o’clock to check in to our room. Everything went fine at the check-in and we were able to spend a wheel for a award. Luckily, we spun and won a free breakfast for the next morning.

Our room was a typical Hilton room (117). We stay at many Hampton and Hilton hotels throughout the year and we are Hilton Gold Honors members. The room was adequate, but there were two minor issues with it. The bifold door for the closet on the left was missing a spring clip, which holds the door in place when it is opened. After my shower in the morning, the valve which controls the flow of the water up and down popped out of the fitting.

The reunion dinner went very well. My wife and I were the planners for the reunion. The food and service was very good. Staff and bartenders did an excellent job. All was well until the next morning when we went down to breakfast at the Atlas New World bistro since we stay at many Hilton properties throughout the year we are familiar with the breakfast set up or so we thought. We went in to the restaurant and went to the buffet and dished out our breakfast. While we were eating, in a corner table/booth, one of the employees who I had actually met last night at the dinner came over to us, and said one of the folks sitting in the back, complained that we had eaten food from their private breakfast.

This employee was very rude and when we showed him the breakfast ticket from the check-in, he basically snatched it from my wife and told us that we needed to sit at the bar. We moved to the bar and got a cup of coffee, but never really finished our breakfast. “our free breakfast.” After a few minutes I motioned to this employee to come over to chat with me and I told him how upsetting this situation had become. I explain that we are Hilton gold members and stay at many Hilton hotels. I told him that as a rule, we get to sit and eat from the buffet as we do and all of their hotels. He then explained that this was a private party breakfast, and our presence made the folks there uncomfortable.

Needless to say this made us feel extremely uncomfortable. There had to be a better way for the staff to handle the situation as I said before we stay at over 20 Hilton properties in the course of each year. Hopefully this experience will be one of a kind, and we won’t be put into that kind of...