Days Inn by Wyndham Woodbury Long Island — Hotel in Town of Oyster Bay

This Motel close to my hometown therefore it's very convenient when I'm staying in the area but over the last couple of years it's had its share of hiccups specially do do covid-19. they are working to improve! I will say the location is fantastic, they do not have the continental breakfast for at least the last 18 months even though you pay for it but there's a wonderful bagel Deli across the street and a Five Star Diner Two Doors Down. The rooms are small but thanks to a wonderful housekeeping staff they are extremely clean, beds and pillows are extremely comfortable and if you need any extra supplies they usually have it to your room in less than 30 minutes. They have a nice pool that you pay for but unfortunately I've never seen it in operation, I understand that it hasn't worked in at least three years. the parking lot with rainy weather will flood, and then ice machine and vending machine are located in what used to be a security booth in the parking lot. it's a two-story Motel, centrally located on Jericho Turnpike. staff is very helpful and understanding. when talking to the manager he seems to be understanding and willing to take care of whatever blemishes and repairs that he is aware of or made aware of in a timely fashion. the slow pick up from covid-19 does interfere so please take that in mind. I don't find this Motel to be handicapped friendly, there's only one parking spot for handicapped if I remember correctly, there's no elevator so you we'll be climbing up exterior stairs to get to second floor rooms, doorways on narrow no safety railing around the toilet area and keep in mind if it's raining heavy you will be going through a few inches of water in the parking lot. I find it's very convenient and clean for short weekend or day trips for business or pleasure trips. But it's not a place that I would bring children for a stay, there's nothing for them to do. I go there approximately every 6 to 8 months and they still haven't started up there continental breakfast, another one of a couple of items that are included in your cost and are still not running. as far as discounts for travelers and items that should be available well, I haven't been able to successfully obtain any. discounts including AARP for seniors, let's see what happens with my last trip. I also pointed out some critical items that should be addressed as well as parking lot drainage issues, they seem to understand and have been working on correcting these items I hope the next time I swing by I can say it's been...

The beds and rooms were clean, however, the customer service, hospitality management, hotel management, and leadership at this site is horrendous. After booking a room at this location several weeks ago, I contacted the location to update the reservation to include 2 double beds instead of a single. In addition, I had recently broken my leg and needed a room on the ground floor. I was advised that the reservation changes were entered and that there would be no problem in making the changes and only a $30 upgrade fee would be applied to the reservation for the room change. Upon arriving, the attendant spoke very little english and was horrendously rude. I provided my name and information and he advised me that my reservation was only for 1 single bed and not on the ground floor. After I told him that I had called a month prior to revise the reservation he found the notes within the reservation but then advised me that the reservation could not be changed. He then advised me that I would need to pay $180 "in cash" directly to the hotel because there was no way to modify the reservation within their system and only cash could be accepted. I advised him that neither me or my elderly mother had any cash on us but I had two debit cards and credit card. He refused and my elderly mother had to walk 3 blocks to an ATM to pull out $180 in cash. He had to call and speak to his GM over the phone to approve the room upgrade and being on the bottom floor as well. In all, it took over an hour to get checked in. The straw that broke the camel's back was the "continental breakfast" that is advertised. If you call a small Kellogg Nutri Grain bar and coffee a "continental breakfast," Wyndham has seriously let go of all of its standards and quality control. It has serious potential, but unfortunately it's not going to happen with the lack of hospitality management currently in place. Customer service lacked empathy, basic or common greetings or courtesies, no apologies, to understanding, simply unapologetic attitude as though we as the customers were inconveniencing the attendants and staff. Worst hotel customer experience ever, and as the VP of a Global BPO who travels around the globe, that's...

Here is what I like about this hotel, of which I have stayed probably close to a dozen and a half times in the last year and a half to two years...

1. Cleanliness: The rooms are clean. Linens are clean and smell fresh every time I walk into a room. Floors are vacuumed and everything seems to be in good working order.
2. Quick Access to Parking Lot: You can drive right up to your room. There is even room for you to sit out front of your room on a sidewalk and smoke a cigar while you relax with a cocktail.
3. Friendly Staff: Pleasant, polite and attentive. If you have a problem, just call the front desk. They usually respond immediately and will come to the room to resolve an issue withing 10 minutes.
4. Comfy Accommodations: Most of the beds I've slept on have been both supportive and yet soft. The sheets are comfortable, clean and sturdy - no visible damage like rips, tears, cigarette burns, etc. Thick walls make it for very quiet rooms. Very relaxing.
5. Fast, efficient check-in/check-out services.
6. Relatively Affordable: Usually these are the best valued rooms in the area. There are cheaper hotels nearby, but be warned - you get what you pay for.

Here is what I don't like:

1. Tiny Bathrooms: Itty-bitty toilets, small showers, finicky shower knobs. The shower temperature is either freezing cold, of scalding hot. It takes some time to find the 'sweet spot' for proper shower temperature. The sinks are not even in the bathrooms. Furthermore, some sinks leak, which means you hear running water all night long.
2. Outdated Decor: Kind of bland, tacky, outdated room decor.
3. TV's are hit or miss: Half the TV's don't really work all that well or have spots and lines. Some TV's don't really function at all. I would say (based on the number of times I've stayed here) 3 in 10 TV's have issues.
4. Ice Machine/Concessions: Usually broken or 'In need of Maintenance'. Buy a bag of Ice at 7/11 just down the block.
5. Continental Breakfast: Don't bother. Waste of time. Go across the street to Dugan's or next door...