Smoothie King — Restaurant in Town of Poughkeepsie

Went to the drive through today. Person at window was rude when I asked about using the app Promo for bogo drink. I let them know I had the app when placing the order so they knew I had it. Person said they they don’t know what specials or anything they have on the app but then 1) why does it ask During take out if you have the app? 2) i worked At customer services drive through for the majority of my life and part of the job is knowing our specials on our apps or directly in store.

I offered to even wait on the side but was told not to because someone behind me ordered four drinks. I would have waited longer didn’t care I just felt I shouldn’t have been given an attitude when i talked about the app and proceeding with the special in the app?

Then to make matters worse I was given the wrong drinks and makes me wonder if was done on purpose because I wanted to use the app promo? These were for my toddlers and was a special treat so was definitely a sad moment. I tasted the drinks and they tasted good but didn’t have any of the mix ins I ordered for my toddlers.

Lesson learned I guess they don’t want you to use the app or know...

This is the absolute worst place ever. The staff there is so very rude and unprofessional. We walked in and Andy and another scrawny female staff member were in the front and totally acted like no one had entered the store. Another staff member Naveah came from the back and offered to assist. I had to ask if they 2 other staff did not like or serve black people because of there total disregard when we walked in. I will never ever visit this location in Poughkeepsie next door to Jersey Mike again.

UPDATE 8/11/2022: You as the owner are the prime example of why your employees are the way they are. Andy kept his head down and did not greet us when when walked in, and he sure didn’t say anything to us at the register. I’m not the only review that seems to think your staff is not...

Man, this place fell HARD. I used to have great conversations with one guy about movies when I went last summer; now, the employees slams the drive-thru window as soon as you get your smoothie. Service has absolutely gone downhill at this location and it’s not even funny. I’ve only been here a few times this year just because I feel like my soul is sucked out of my body upon leaving the drive-thru. Is the owner threatening them, because the employees collectively are so miserable. Also, never in the few times I’ve been here this year have the employees’ Smoothie King shirts been clean or been in one piece; the girl with glasses for instance has giant holes around her shirt. That’s another indicator to me that something suspect is...