Ashley Store — Local services in Tulsa

I hope this helps someone. Two things that I will note before continuing with this review. One, I fully acknowledge that there is a pandemic going on. Second, I felt like our “day of” buying experience was satisfactory, although I believe we were bamboozled with a facade.

Our family purchased our dream home in June. We went to Mathis Brothers in hopes to find everything that we wanted for our new home, mainly bedroom suits for the children. Too many sales people followed us, and I felt like I was in a bad episode of SVU. After leaving this place, we went to the more intimate Ashley’s Home Store. We were appropriately greeted, and given time to look before speaking to someone. We knew that some items we chose would be delayed arriving, but it was all discussed before making a purchase. The items that were currently back ordered were approximated to arrive within a month. As long as our kids had beds, I was satisfied. We scheduled a delivery date and a couple days later, my husband went and finalized the payment details. The day before our scheduled delivery, my husband and called to confirm delivery and a time. We were told that delivery had been canceled, as they didn’t see that payment was made. After several managers and a lot of patience, it was determined that they had incorrectly figured things, and we were good to go. While expecting that delivery would continue as normal, we were sorely mistaken, they backed us up a full week! With no options presented, we waited the week. Come delivery day, we received multiple incorrect items, broken pieces and not even half of the items we were told we would receive. It took 3 deliveries for them to get our correct items and get items fixed. A month later, we called to determine the estimated delivery date of our back ordered items. We were told “a couple weeks.” Mind you, we have had to argue cost on items that we didn’t purchase, yet they didn’t want to remove from our bill because “they were delivered to us.” Many calls and months later, 5+ to be exact, we were told our last item arrived. Delivery was set for a week later. Since my husband and I both work, and they couldn’t work around our schedule, they decided to leave the piece without someone to sign. When arrived home shortly after delivery, I went to inspect the dresser to find that the top drawer scraped the second drawer and the second drawer wouldn’t glide properly. This could be seen as a minor infraction to some, but when you pay the outlandish prices that we paid and have waited this long, you almost expect near perfection. When Ashley’s was called about the damage, they first said that the piece couldn’t be replaced because they were out of stock. When my husband demanded that the piece be fixed or us credited our money back, they said they would contract a third party company to fix it. The next call was Ashley’s telling us it would be over a month before the third party company could fix it. That was unacceptable and we let them know that. Suddenly, they could come pick up the piece, take it to be fixed and return it within a week. To get to this point, it took being VERY vocal and demanding, with management acting nonchalant. My husband asked what type of reimbursement they planned to give us, knowing that we have waited close to 6 months for our home to be complete, and still not reaching that status. We were informed that they would love to offer us a gift card. Why would I want a gift card after all this hassle?!?! Out of curiosity, we inquired about how much they were offering? $50! Seriously, that might buy one of the display items that mimic something spilled!!! I feel that it is needless to say, this has been one of the worst buying experiences I have ever encountered. While I know that the loss of my business will not bankrupt this company, I hope that the review I am leaving will alleviate some trouble for other people, so that their new home buying experience won’t be overshadowed by...

UPDATE: I emailed them as per their response below last Thursday and haven’t received any communication back. They only responded to this to make it look like they care to the public but they won’t do anything for you after that.

TLDR; they will add merchandise to your purchase claiming it is free when it is in fact not free and you will pay $$$ My husband and I went here to buy a sectional and some chairs this past weekend. Our sales person Lexie was very helpful. Where this experience deserves a 1 star is when we are getting ready to purchase 4 items, Lexie gets her sales manager to see if there are any deals available for us. He goes on to explain they are running a bedding deal and they can get us some nice sheets for free for all of the beds in our house. Mind you they are adding all of this on a iPad they are holding so we cannot see any prices or how it all breaks down. He throws out some numbers and then says it’s reduced to X amount. Sounded good to us. My husband goes to pay and they explain everything to him while I wait with my 2 young children. They explain that we are getting “charged” for the sheets as they cannot just give them away as per the manufacturer but it will be taken out of the price of the furniture items. They even had a stamp that you have to sign that says the price of the promo item is taken out of the furniture you buy. When we get home I look over the invoice and the numbers don’t add up as they should. I tried adding everything every which way to figure out how the promo items were discounted. So I finally went on the Ashley website and put the 4 furniture items in my cart to see how much it would be if I purchased online. IT WAS OVER $800 CHEAPER than my purchase price in store. Mind you almost all the furniture items we purchased were the same value in store and online. THEY TRIED TO SCAM US by selling us almost $900 in sheets saying it was free! I go into the store the next day and explain the the invoice didn’t make any sense and that I could purchase online for over $800 cheaper. The sales manger that “got us free sheets” tells me he can get a better deal. So he goes on his computer and says “If I take off all the FREE stuff, it will take off $900”. How is that free stuff if you are taking off $900 worth of merchandise off my bill? Make it make sense! If my husband wasn’t so adamant on getting furniture ASAP I would have canceled the...

I am so disappointed in Ashley’s furniture on 71st in Tulsa. I bought my home 4 years ago and for over 4 years I have bought every single furniture from Ashley’s furniture. From my bed sets, to drawers, to dining, to 2 sofa sets. The sales person I dealt with was great and he sold me everything. Every time I went to buy something he was who I worked with. However I will say in this situation, I am just disappointed in him, his sales manager, and all of Ashley’s furniture’s customer service department. I was sold all these items along with their “insurance” plan that was supposed to cover me for 5 years. I was told they would come out for cleaning, to take care of any tears in the couches, and to replace if the item couldn’t be repaired. Will I never had to call them until today to ask that they come out to take care of some cleaning on a stain. When I called my sales person told me I’ll have to call within the 30 days that the stain happened. The stain happened two weeks ago. Customer service refuse to help me. They transferred me to two managers who also refuse to help me because they said they switched their cleaning company the year after I bought my insurance plan and it had changed from 30 days of the incident happening to 5 days. The manager (Stephanie) said she would call me back and didn’t call back at all. 2 days later my sales rep called and said there is nothing they can do for me. So basically they’re telling me I’ve spent thousands of dollars, I’ve also sent lots of busines to my sales rep from my family members (sales rep knows exactly how much business he got from me), bought a protection planned that is supposed to cover me for 5 years and now it’s tough luck. Thank you for your money but we refuse to help you. I have never had to deal with such a big franchise store like Ashley’s furniture who is also link to Mathis brother’s who made me promises when they got a sale from me to now telling me they refuse to help me because their policy changed a year after I bought my furniture. I will not only take my business elsewhere now but I will also make sure to tell my friends and family to take their business...