Soma — Local services in Warrington Township

All of the A-cups are kept in the back as a rule (all locations), so if you are an A-cup you have no choice but to inconvenience the employees. The North Wales, PA location were nice but I still felt like I was being annoying to them for this reason, so after two visits I drove to the Warrington location about 30 minutes away just so that I wasn't bothering the same employee three separate times. This was a mistake. I tried pointing to a couple styles I liked to see if they came in my size but I got the feeling she had no intention of looking for any specific style. She just went into the back, grabbed a handful of random bras in my size and handed them to me. I went into the dressing room and looked through them but none of them were styles that I wanted, so I didn't try them on because all bras are different so there wasn't really any point. I went back out and said that none of those were really for me and she just looked at me and said, "Okay," in a way that seemed clear she had no interest in helping me any further. I felt like she was irritated by me from the start but I don't know why. I was not being rude or obnoxious or anything (I was only at this location in the first place because I felt bad going to the closer store and bothering them for a third time). I just tried asking if a couple certain styles came in my size but I guess that's not how they do things. I don't know how I was supposed to have approached this differently. I was in the store for less than five minutes and left feeling crappy and embarrassed. I drove back home and ended up buying a couple bras at a different store altogether. I won't be going...

My daughter and I came in looking for bras My daughter being a bigger size than me. I said ask the ladies if they carry your size, She went up and asked, the one lady brought out a box of bras my daughter's size. All to small. These 2 ladies were older, they did not know the bra selection at all, they did not come in the back and see if we needed any help. My daughter asked if she could find them on line in her size. Again these ladies had no idea what they were doing. My daughter said nevermind I will look on line when I get home. The lady did not sign her up for rewards, again did not really seem knowledgeable. Very disappointed in the...

This store was unwilling to replace a damage item because it was brought in after their return policy of 60 days was completed. Though, I understand not refunding/exchanging undamaged items, I find it appalling that in good faith to the customer, the store would not replace the damaged item. I did call Customer Service, a separate department from the decision maker at the store, who courteously allowed me to return the bra by mail which they will replace with a new item. Because of this experience, I will no longer buy from this particular store and will shop online instead, which will allow me to return...