T.J. Maxx — Local services in Washington

I came into the store trying to complete an overdue return (original purchase date of 7/21/22, purchase amount $189.68) even before starting my store experience I witnessed who I now know as one of the stores' managers Marcus was having a disgustingly short interaction with another customer who seemed to be on the phone before I even walked past the jewelry I was witnessing the manger imitate and in an over theatrical way handle the patron (i.e lots of eyes rolling, audiovisual sighing and cuteness). Knowing I had an item past its due date - I pursued the store with my partner before my return because I was under the assumption that I would receive store credit for my two under twenty dollar returns. we approach the # 5 register and walk up to a swarm of associates ( & managers) mid-conversation, upon walking up I was not spoken to until I addressed I had a return. From that point on the interaction deteriorated; before the associate began initiating the return process I alerted her to the fact that the tags had been removed (due to my assumption the items would fit) she didn’t acknowledge that and began the return process. Upon finding out for herself that the items did not have the tags attached (but one tag was present along with the items) she again did not address me nor my partner and walked away to begin speaking with another “associate”. The “associate” (the manager who never once announced himself as such) informed her that due to a myriad of things that were not explained to us, our return was unable to be processed and we couldn’t be helped. At this point in the interaction, I attempted to clarify the situation and highlighted the item on the receipt that was correlated (both in price and item description). The associate at register 5 condescendingly began to explain that the item could not be returned. When I asked a follow-up question, she did not acknowledge me or my voice and began to speak to my partner (who up to this point had not spoken. effectively letting me know that she decided she was finished speaking with me). I took offense to her immediate dismal of me, I had not (and did not) raise my voice or ask to speak to a supervisor nor did I curse or use inappropriate language. However, when I asked if she was okay (hoping to gain some clarity as to why I was being treated with an air of disrespect as if I had desecrated the store) she walked away once again and shouted across the til to the other “associates” that were present. An associate then approached the situation (the associate we later learned was Marcus, a manager at the location. Not once during the entire interaction did he announce himself to be in a position of authority nor did he offer to assist us or take over our transaction nor did he once apologize for the unnecessarily elevated situation) and we received an attitude that matched, if not exceeded, the attitude of the cashier we were dealing with originally. As we explained that the cashiers’ tone, tenor, and dismissal were inappropriate and unwarranted, Marcus could only offer an apology that he was “Sorry we feel that way” partnered with a visible attitude. At that point, I was disgusted that such a simple $12.99 return could turn into such a disaster that only assumed the worse of us and our intentions. As we learned we would not be helped we simply gathered our things and returned to the main entrance and requested a corporate # and/or store #, the associate attempted to intercom both Managers Marcus and Alice (both were present during the interaction but did not once offer assistance or announce their presence), who procured to not travel upstairs or even return the call and one can only assume they did not take the time to address us because they had assumptions of the complaint and made it clear they did not...

Please be careful. These employees will attempt to steal your phone then call the police on you because they stole your phone. After the store manager got frustrated, he attempted to have me removed when I know exactly that my phone was left in 1 of 2 ailes. He attempted like he didnt know and was beyond protective of the female employee that attempted to steal my phone or purposely inconvenience me. A week prior, this same employee (who works in the home goods section, please be careful with your belongings around her) continuously evaded by shopping experience by feeling like she had to let me know they were closing every 7 minutes or so. I completely know what time is closing and dont need to be harassed by an employee every 7min. Overall, it was her, who attempted to steal my phone this evening. Then, magically as I started making accusations about the older woman who works in home goods section in PM, my phone was magically found. The manager walked away with intention, so he knew exactly where he was going and magically found phone. Why wasn't these steps taken prior to? The store manger and the floor employee attempted to steal my phone and get me removed from the store even though I knew she took my phone Even after I asked multiple people, they all said, they dont know and nothing was turned in. I DO NOT APPRECIATE THIS TYPE OF CUSTOMER SERVICE FROM T.J. MAXX especially after coming here to decompress and for therapy. The police officer wasn't customer service oriented either by essentially getting me to rethink or question who took my phone. She was trying to get me to say something different which is weird because its dishonest. Again after I started talking to police officer, Alex (store manager who told me I have to leave) magically found phone. Im contacting the cooperation tomorrow. This was 100% unacceptable. The icing on the cake was the employee who attempted to fight me outside while I was waiting for police officer to get badge # and name. This employee told me to meet her at T. J. MAXXX TOMORROW 6/21 AT 3PM. The employees that works here are not what would reflect at...

I was very upset to say the least. Do not plan to come on a weekday at least and expect to get a refund and your money back. I came here as soon as they opened stupid me first off 930am on a Friday. Receipt and items in hand to return. Ok, so I get downstairs and I am greeted with hello how may I help you and so I say can I do a return please, the lady said well I can't give you any money back. I am holding my thoughts to myself, and so I said well I can spend my money here but cannot get it back until you all have the funds to give off the customers from today. With that since I have time still to get the refund done, I decided to do some of the items to return so I could do store credit. After all this I thought bout what happened, where do the money go from the previous work day that the workers cannot give me my money back from the items do not want. If I go either back to this store or another store they give me the some reason why they can't give me a financial funds back well then I am calling corporate and seeing what they will tell corporate. This is nuts and no where on the receipt it says I have to wait for them to give me my money back when they come up with the funds. Very irritating overall. After this experience my time with the ti Maxx as a customer is over.

Thankfully I was able to do the other clothes I had for a return and went to the tj Max store in Georgetown that following weekend in the evening and...