Holiday Inn Express Wells-Ogunquit-Kennebunk by IHG — Hotel in Wells

HORROR STORY...1st room was filthy...walked to 3rd fl. with luggage to find piles of dirty towels, unmade beds and a PILE OF FECES in the toilet, sticking up the room. Should have taken photo but I could not get out of there fast enough. Went down to front desk and was told that it was a holiday weekend and THE ONLY OPEN ROOM for the night was a HANDICAPPED accessible room with NO BATHTUB on the 2nd fl. When we got to that room we discovered a DIRTY microwave with CLEANING TOWELS stuck 1/2 in and 1/2 out. The remainder of the room seemed clean and we are 70 yrs.old and it was very late, so we stayed, after making these complaints. Kayla, who felt bad about this, said she was sure that the Manager would compensate us for at least 1 night. The next day we discovered we had POOR SINK WATER PRESSURE and LOOSE faucet. We needed to get a big pile of towels to build a wall the length of the shower to keep the water from flooding the bathroom! Some of the extra towels given to us by the front desk were DIRTY TOWELS and 2 had a LONG HAIRS ON THEM. There was raw dry wall above the shower, showing incomplete renovations. Sat. morning breakfast was run by a rude girl in charge of the Kitchen named Kelsey M who refused to bring out more cinnamon buns (saying there were no more). When she walked back into the kitchen I saw some on the Kitchen counter. LAZY WORKER... just like the cleaning people. When we went to check out, after my stay, Millie told me that there would be NO DISCOUNT for my room- WHY ??? saying that the manager told her we had an UPGRADE TO A SUITE...A HANDICAPPED ACCESSIBLE SUITE. Millie said she would lose her job if she discounted my room, but felt badly. I asked to have the GENERAL MANAGER JEFF call me . THE GENERAL MGR NEVER CALLED ME. I called Holiday Inn Express 1-800-621-0555 and filed a complaint. I spoke to Viel 9/5/24, Brian 9/16/24, Jem 9/20/24, and Sr. Mgr Honey, on 9/23/24, at Holiday Inn express who did nothing more- except promise me, we would get a call in 24-48 hrs. All I was given was 10K points and my room cost between $284- $379 a night during our 3 night stay. THAT IS NOT COMPENSATION! I never got a call from the Hotel with an apology. Holiday Inn Express is a franchise. The OWNER of this one, I was told was DAVE S. I requested via IHG that he call me to hear my story. He too never called me. STAYING AT THIS PROPERTY IS A MISTAKE. Not all Holiday Inn Expresses are like this. We have had wonderful experiences elsewhere because they were run well. This one is not and no one cares. Holiday Inn Express Complaints are a joke. They do nothing more than give you a few points and hope you go away. Would you want your grandparents...

HORROR STORY...1st room was filthy...walked to 3rd fl. with luggage to find dirty towel, unmade bed and a PILE OF FECES in the toilet, sticking up the room. Should have taken photo but I could not get out of there fast enough. Went down to front desk and was told that it was a holiday weekend and THE ONLY OPEN ROOM for the night was a HANDICAPPED accessible room with NO BATHTUB on the 2nd fl. When we got to that room we discovered a DIRTY microwave with CLEANING TOWELS stuck 1/2 in and 1/2 out. The remainder of the room seemed clean and we are 70 yrs.old and it was very late, so we stayed, after making these complaints. Kayla, who felt bad about this, said she was sure that the Manager would compensate us for at least 1 night. The next day we discovered we had POOR SINK WATER PRESSURE and LOOSE faucet. We needed to get a big pile of towels to build a wall the length of the shower to keep the water from flooding the bathroom! Some of the extra towels given to us by the front desk were DIRTY TOWELS and 2 had a LONG HAIR ON IT. There was raw dry wall above the shower, showing incomplete renovations. Fri. morning breakfast was run by a rude girl in charge of the Kitchen named Kelsey M who refused to bring out more cinnamon buns (saying there were no more). When she walked back into the kitchen I saw some on the Kitchen counter. LAZY WORKER... just like the cleaning people. When we went to check out after my stay Millie told me that there would be NO DISCOUNT for my room- WHY ??? saying that the manager told her we had an UPGRADE TO A SUITE...A HANDICAPPED ACCESSIBLE SUITE. Millie said she would lose her job if she discounted my room, but felt badly. I asked to have the GENERAL MANAGER JEFF call me . THE GENERAL MGR NEVER CALLED ME. I called Holiday Inn Express 1-800-621-0555 and filed a complaint. I spoke to Viel 9/5/24, Brian 9/16/24, Jem 9/20/24, and Sr. Mgr Honey, on 9/23/24, at Holiday Inn express who did nothing more- except promise me, we would get a call in 24-48 hrs. All I was given was 10K points and my room cost between $284- $379 a night during our 3 night. THAT IS NOT COMPENSATION! I never got a call from the Hotel with an apology. Holiday Inn Express is a franchise. The OWNER of this one, I was told was DAVE SAWANT. I requested he call me to hear my story. He too never called me. STAYING AT THIS PROPERTY IS A MISTAKE. Not all Holiday Inn Expresses are like this. We have had wonderful experiences elsewhere because they were run well. This one is not and no one cares. Holiday Inn Express Complaints are a joke. They do nothing more than give you a few points and hope you go away. Would you want your grandparents...

HORROR STORY...1st room was filthy...walked to 3rd fl. with luggage to find dirty towel, unmade bed and a PILE OF FECES in the toilet, sticking up the room. Should have taken photo but I could not get out of there fast enough. Went down to front desk and was told that it was a holiday weekend and THE ONLY OPEN ROOM for the night was a HANDICAPPED accessible room with NO BATHTUB on the 2nd fl. When we got to that room we discovered a DIRTY microwave with CLEANING TOWELS stuck 1/2 in and 1/2 out. The remainder of the room seemed clean and we are 70 yrs.old and it was very late, so we stayed, after making these complaints. Kayla, who felt bad about this, said she was sure that the Manager would compensate us for at least 1 night. The next day we discovered we had POOR SINK WATER PRESSURE and LOOSE faucet. We needed to get a big pile of towels to build a wall the length of the shower to keep the water from flooding the bathroom! Some of the extra towels given to us by the front desk were DIRTY TOWELS and 2 had a LONG HAIR ON IT. There was raw dry wall above the shower, showing incomplete renovations. Fri. morning breakfast was run by a rude girl in charge of the Kitchen named Kelsey M who refused to bring out more cinnamon buns (saying there were no more). When she walked back into the kitchen I saw some on the Kitchen counter. LAZY WORKER... just like the cleaning people. When we went to check out after my stay Millie told me that there would be NO DISCOUNT for my room- WHY ??? saying that the manager told her we had an UPGRADE TO A SUITE...A HANDICAPPED ACCESSIBLE SUITE. Millie said she would lose her job if she discounted my room, but felt badly. I asked to have the GENERAL MANAGER JEFF call me . THE GENERAL MGR NEVER CALLED ME. I called Holiday Inn Express 1-800-621-0555 and filed a complaint. I spoke to Viel 9/5/24, Brian 9/16/24, Jem 9/20/24, and Sr. Mgr Honey, on 9/23/24, at Holiday Inn express who did nothing more- except promise me, we would get a call in 24-48 hrs. All I was given was 10K points and my room cost between $284- $379 a night during our 3 night. THAT IS NOT COMPENSATION! I never got a call from the Hotel with an apology. Holiday Inn Express is a franchise. The OWNER of this one, I was told was DAVE SAWANT. I requested he call me to hear my story. He too never called me. STAYING AT THIS PROPERTY IS A MISTAKE. Not all Holiday Inn Expresses are like this. We have had wonderful experiences elsewhere because they were run well. This one is not and no one cares. Holiday Inn Express Complaints are a joke. They do nothing more than give you a few points and hope you go away. Would you want your grandparents...