Seacoast Pizza & Pasta — Restaurant in Wells

It’s a shame that they are pushing their customer service to a third party overseas vendor. Tried to call to place an order, got a voicemail saying to use the website for online ordering. The website was glitchy, but managed to get the order placed. It also charges a service fee for online ordering, not great. Shortly after I received a text saying my estimated pickup time was 1:18 min. I then got an update text that there was a 25 min delay.

I wasn’t expecting the lengthy delay, which would have been something that could have normally been communicated had I ordered by phone, giving me the chance to look for an alternative.

After arriving at the restaurant at the delayed pickup time, I was told the order wasn’t ready and to expect an additional 25-30 min. This meant the food wouldn’t be ready until 2 hours after ordering. I wasn’t able to wait further, and decided to cancel the order.

The cancelation process was not easy, the store directed me to the website, and I needed to send a text to the third party vendor, and they called me as I was driving home. The person told me my order was ready and to go back and get it. I explained I had just left the store where they told me it was not ready. He said he couldn’t cancel my order and that he needed to call the store, and rudely told me that it was ready so I should just get it.

I never got a call back from the store or the online vendor, just an email saying my order had been cancelled. Such a shame a local family business is relying on an overseas call center to provide their...

To the few complainers -- obviously -- being tourists about the wait time for your food .. the reason why it sometimes takes so long to fill you order -- is because there food is that good and they are overwhelmed with orders....I'm a long time local customer of Seacoast Pizza and I'm amazed how easy it is to tell the difference between the locals and the tourists just by the way you treat the crew here....their standards are barnone; everything is made fresh here, from scratch. And the place is kept so clean, you could quite literally eat off the floors. While they could turn away orders, they don't want to disappoint anyone....the owners are way too polite to say it so I will -- you'd probably complain about that too, so there's really no winning with the entitled people who treat the area like Disney world who somehow overlook the obvious -- high demand equals longer waiting periods. This is a family-owned business with as many as eight people on at a time -- wow a small pizza place being able to employ that many at once...tells you something about them along with how long they have been in business. You want fast, subpar food -- go down the street to McDonald's. Otherwise put your whiny -riddled I'm on vacation dribble away and practice some patience. We're all real people here, with real jobs, real families, and real values. Try to remember that when you come up here, clog up our roads and then...

Your order takes an hour plus at any normally busy time. And the Pizza tastes like the pizza at any birthday party my kid has ever gone to. First time we went here was a Friday and we ordered our pizza online to go. We showed up like 30 min later to pickup and they said it would be ready 1 hour 30 min later. I was sure I misheard him. But I didn’t, so we cancelled the order.

Next time we went here on a Friday we ordered it an hour and a half early. When I got there to pick it up it was ready. The guy on line in front of me ordered a pizza, paid, and then was told it would be “at least an hour”. He was shocked and the girl working the register seemed very smug, like he should’ve known. Personally I think if your order is gonna be over 30 or 45 min you should tell them BEFORE you take their money. But whatever.

Our plain pizza was mediocre. Dough didn’t have much flavor, sauce kind of sucked. Like I said, think “kids birthday party at the bouncy place pizza”.

We also got pepperoni rolls and spinach rolls. Spinach rolls were bland, could use some garlic and salt. Pepperoni rolls were fine, but both seemed like they were made at 11am and sat out all day.

Glad we finally ordered from here to experience it but would absolutely not go back. Not...