Hampton Inn Chicago West Loop Fulton Market Area — Hotel in West Chicago Township

This hotel is just enough of a hike that it gets you away from the busy areas of downtown, for better or worse. After getting off the tube on the east side of the Loop, we had to walk quite a ways to get to the hotel. This wouldn'tve been a problem if our room was available when we got there!

Due to some policy changes from the pandemic, they require the person who books with points to authorize the check-in, not just anyone who is related to and shares the same name with them. As a result of time zone differences, we couldnt get a hold of the checker-inner. The first person we spoke to insisted that the only possible solution would be to cancel the reservation (which they can do without the checker-inner present?) and pray that we could purchase the now vacant room before it gets bought by someone else. We were a bit perturbed by this so decided to get lunch while we thought about options.

Turns out that break was not needed! The other person we spoke to told us they could get is the reserved-then-cancelled room with no issue. So we tried that and it worked! Finally letting us out of the heat after 3 hours of walking, thinking, and more walking.

The rooms were nice enough, a bit small for the $550 we paid for it, but I guess those are Chicago prices in effect. The beds and linens were nothing special. The continuing trend of hotel rooms lacking microwaved will never cease to urk me. At least the thermostat gets nice and chilly!

One MAJOR complaint is there is NO FAN IN THE BATHROOM. After 4 days of continual Midwest food and beer, the room stunk after the first movement. Cracking the window sort of helped but not nearly enough to clear the smell quickly, like what a FAN IS FOR.

I'd never pay for this hotel with my hard earned cash, there are options closer to the water and museums for less cost, and probably...

My trip to Chicago was planned seven months in advance. I was going to see a pop group from Ireland who was touring America for the first time. My sister, nephew and I had a long trip to Chicago, when we finally got to this hotel, we were tired, excited and just wanted to relax. I never give a bad review, but I am a manager of a supply store and I have never seen such awful service like i did on March 15, 2024. My sister had a reservation and hotel said the primary person had to be there to check in. After calls and confirming the actions needed to get us hopefully settled into this beautiful room i had been dying to see for months wasn't coming true. They told my sister after talking to the primary person, we were not welcomed at the hotel, we were told we were rude, and cussing, and being loud. We had no such behavior in us. We had a minor child with us who sat there quietly, exhausted from our long trip, to find out we were being kicked out of this hotel in a city we didn't know. We were upset. the manager and team person Ms. Diamond who worked the counter, treated us like we were bad, or something. I felt like it was a judgmental thing on their part as they thought we were bad people. A side note is, we were visually impaired and if they think our eyes move, probably thought we were high or something. My nephew is black with dreads, not apocopate maybe? I don't know but I never been treated so hurtful on a weekend that was supposed to be amazing. And even though these people threw us out, I had an amazing weekend with my family and saw the concert I waited 24 yrs for. Will i ever go back to...

I usually have great experiences with the Hilton brand, and most of my reviews reflect that. However, every now and then, there’s an interaction that stands out for the wrong reasons. During a recent stay, after a long day of walking and driving with my two kids, I arrived just hoping for a smooth check-in and a bit of rest. While speaking with a very kind and helpful representative, another team member named Genesis interrupted to place a sticky note in front of me stating that the pool was closed. It caught me off guard, and I honestly didn’t think much of it at first since we had no intention of using the pool. But the follow-up comment, something along the lines of, "This message isn’t for you; you can still cancel if you like" felt unnecessarily pointed and dismissive.

I work in customer service too, and I understand that we all have tough days. But we’re also trained to de-escalate and read situations, especially when someone is clearly tired and not engaging in conflict. Thankfully, another representative handled things with much more care, even lightening the mood by giving my kids a goodie bag, which they loved and which totally distracted them from the pool closure.

Hilton has some amazing people on staff, and we’ve met many over the years. This experience, however, felt like a reminder that hospitality is as much about empathy as it is about efficiency. Hopefully, this was just an off day. Still, consistency in service is what builds brand trust and lately, it’s been a bit...