Fairfield by Marriott Inn & Suites Milwaukee West — Hotel in West Milwaukee

Let me preface with this review by stating that I have been a loyal Marriot Bonvoy member for many years and normally chose the Marriot brand when I travel for business and stay around the country. I have stayed at this hotel over 5 times in the past couple of years when in Milwaukee for business and despite the security issues with cars parked outside, I have had no complaints. I had even left a 5 star review for one of the front desk attendants awhile back who did a great job. Unfortunately, I am having to edit this review now.

That was then, and this is now. I had booked a stay for this week at the hotel and paid a large amount upfront for the entire week. A family emergency occurred on my check in date that took my full attention and I had to push my travel arrangements back. I called the hotel the next day and nice lady answered the phone and seemed fully onboard to reinstating the reservation for my adjusted dates that had already been paid for. She stated they had open rooms and she did not see an issue. That was until I overheard someone tell her in the background to stop as she audibly stated over the phone talking to someone else: "No?" I was then put on hold. Turns out she was talking to her Manager. Let's call him Manager A. Manager A thought it would be in the best interest to not work me on my situation and honor the adjusted check in time despite the fact I had paid them for an entire week. Manager A instructed the clerk, and also my Expedia rep who tried to help after the fact, that I would need to rebook and pay again. Mind you, I had already prepaid just under 1 grand for the entire week's stay. Instead of doing what was ethically right by the customer, a loyal patron of the hotel countless times over, a loyal Marriot Bonvoy member, and a human being dealing with an unforeseen crisis the day prior, Manager A chose greed over compassion and customer service. There was a solution on the table as evidenced by the original conversation I had with the front desk representative and Manager A denied that on override. It's a no wonder these Google Reviews have consistently fallen off at this Fairfield Inn, I have no doubt this has a direct correlation with the Management. I will never stay at this hotel again, no one from my company who travels into town will ever stay at this hotel again, and I will surely continue to echo this story as far and wide as I possibly can.

The morale of the story is that if you chose greed over ethics and decency, then your specific business will suffer, and subsequently the brand will suffer. Fellow travelers beware, if they operate with this philosophy with me, they will surely do the same when it comes to others aspects...

Let me preface with this review by stating that I have been a loyal Marriot Bonvoy member for many years and normally chose the Marriot brand when I travel for business and stay around the country. I have stayed at this hotel over 5 times in the past couple of years when in Milwaukee for business and despite the security issues with cars parked outside, I have had no complaints. I had even left a 5 star review for one of the front desk attendants awhile back who did a great job. Unfortunately, I am having to edit this review now.|That was then, and this is now. I had booked a stay for this week at the hotel and paid a large amount upfront for the entire week. A family emergency occurred on my check in date that took my full attention and I had to push my travel arrangements back. I called the hotel the next day and nice lady answered the phone and seemed fully onboard to reinstating the reservation for my adjusted dates that had already been paid for. She stated they had open rooms and she did not see an issue. That was until I overheard someone tell her in the background to stop as she audibly stated over the phone talking to someone else: "No?" I was then put on hold. Turns out she was talking to her Manager Andy. The manager Andy thought it would be in the best interest to not work me on my situation and honor the adjusted check in time despite the fact I had paid them for an entire week. Andy instructed the clerk, and also my Expedia rep who tried to help after the fact, that I would need to rebook and pay again. Mind you, I had already prepaid just under 1 grand for the entire week's stay. Instead of doing what was ethically right by the customer, a loyal patron of the hotel countless times over, a loyal Marriot Bonvoy member, and a human being dealing with an unforeseen crisis the day prior, Andy chose greed over compassion and customer service. There was a solution on the table as evidenced by the original conversation I had with the front desk representative and Andy denied that on override. It's a no wonder these Google Reviews have consistently fallen off at this Fairfield Inn, I have no doubt this has a direct correlation with the Management. I will never stay at this hotel again, no one from my company who travels into town will ever stay at this hotel again, and I will surely continue to echo this story as far and wide as I possibly can.|The morale of the story is that if you chose greed over ethics and decency, then your specific business will suffer, and subsequently the brand will suffer. Fellow travelers beware, if they operate with this philosophy with me, they will surely do the same when it comes to others aspects...

Let me preface with this review by stating that I have been a loyal Marriot Bonvoy member for many years and normally chose the Marriot brand when I travel for business and stay around the country. I have stayed at this hotel over 5 times in the past couple of years when in Milwaukee for business and despite the security issues with cars parked outside, I have had no complaints. I had even left a 5 star review for one of the front desk attendants awhile back who did a great job. Unfortunately, I am having to edit this review now.|That was then, and this is now. I had booked a stay for this week at the hotel and paid a large amount upfront for the entire week. A family emergency occurred on my check in date that took my full attention and I had to push my travel arrangements back. I called the hotel the next day and nice lady answered the phone and seemed fully onboard to reinstating the reservation for my adjusted dates that had already been paid for. She stated they had open rooms and she did not see an issue. That was until I overheard someone tell her in the background to stop as she audibly stated over the phone talking to someone else: "No?" I was then put on hold. Turns out she was talking to her Manager Andy. The manager Andy thought it would be in the best interest to not work me on my situation and honor the adjusted check in time despite the fact I had paid them for an entire week. Andy instructed the clerk, and also my Expedia rep who tried to help after the fact, that I would need to rebook and pay again. Mind you, I had already prepaid just under 1 grand for the entire week's stay. Instead of doing what was ethically right by the customer, a loyal patron of the hotel countless times over, a loyal Marriot Bonvoy member, and a human being dealing with an unforeseen crisis the day prior, Andy chose greed over compassion and customer service. There was a solution on the table as evidenced by the original conversation I had with the front desk representative and Andy denied that on override. It's a no wonder these Google Reviews have consistently fallen off at this Fairfield Inn, I have no doubt this has a direct correlation with the Management. I will never stay at this hotel again, no one from my company who travels into town will ever stay at this hotel again, and I will surely continue to echo this story as far and wide as I possibly can.|The morale of the story is that if you chose greed over ethics and decency, then your specific business will suffer, and subsequently the brand will suffer. Fellow travelers beware, if they operate with this philosophy with me, they will surely do the same when it comes to others aspects...