QDOBA Mexican Eats — Restaurant in West St. Paul

Original (01-31-2021): One of my burrito bowls had all of the requested ingredients and the other did not.

One of my burrito bowls had the “new” Cholula Sweet & Spicy Chicken and it tasted just like they gave me their normal chicken option. The “new” Cauliflower Mash was good, but it is very little amount for the extra price they require for it and it makes the bowl very watery. The Cholula Sweet & Spicy burrito bowl tasted delicious and it had a great spice level (many restaurants fail at this for “hot” labeled ingredients).

The prices are a bit expensive compared to similar restaurants like Chipotle. Although, you get your money’s worth with a side of chips and sauce of your choosing.

The chip and queso amount is a very large, which is awesome.

Overall, you can tell this establishment puts little effort into the details of their customers orders.

Update (03-28-2021): I ordered a scheduled pick-up order (around 4 hours in advance) and no communication was provided that this location would be closed or not accepting orders for the day. My girlfriend drove all the way to the location to have the doors locked and didn't receive either of my 2 orders. I was emailed by Qdoba about 10 minutes before the scheduled pick-up time that the location may not have gotten the orders. This location wasn't supposed to be closed the day of the order nor was it a holiday or...

If zero stars was an option, I would have gone with that. We have been loyal customers to this location since the week they opened. At the beginning, service was slow being a new location, but the food was always good. Tonight, that was not the case. We were met by the rudest women, who gave nothing but attitude. All the food was cold and even the queso was barely warm. Portions were substantially smaller than usual, which was disappointing when only getting a vegetarian bowl. When we got to the register she realized the chip drawer was empty. Rolled her eyes while getting the ladder to get more and then barely filled our bag maybe 25%. I’d be more than happy to discuss this with the owner as we will not be returning to this location. By reviewing some other poor reviews they’ve received, I’d recommend other locations...

Ordered delivery using the Qdoba app, and when the food arrived there were items missing. After calling the store, I learned that Qdoba contracts with doordash for deliveries, which was not made clear anywhere in the app.

The manager ensured us that resolving the issue was out of their hands as soon as the driver picked up the food. They did offer us a credit for the food we could redeem at the store, but that sort of defeats the whole point of delivery!

Mistakes happen and I'm not mad about that. Manager did everything right given the situation, but the lack of transparency and the steep $5.00 delivery charge that Qdoba likely can't pay us back for is frustrating. Sure, I could call doordash and complain about all this to them too, but I went into the order assuming I wouldn't have to deal with bogus...