Chalet Inn - A Boutique Hotel — Hotel in Whitefish

Edit: I included a picture of my Orbitz customer service chat window from today (08/30/21) that shows the Chalet Inn is denying the refund. Orbitz called the Chalet Inn to advocate for a refund on my behalf, and was told no. Orbitz is fully willing to do what they can, but any refund is completely up to the Chalet Inn. The day before we were to check in, our daughter tested positive for covid and was required to quarantine for 10 days a few hours south of Whitefish. My wife and I didn't want to bring a covid positive person to the hotel (she was in quarantine anyways). Given the circumstances, I hoped the Chalet Inn would give us a credit voucher for maybe half of our $600 reservation.

We first called Orbitz and were told we needed to contact the Chalet Inn directly. We called and explained the situation to a front desk clerk and were told if we cancelled we'd lose everything. I later called and spoke to another front desk clerk and was told I needed to speak to Eva the owner. Eva was not available, so I agreed to call back. I called the Chalet Inn a total of 29 times over the course of the next 5 days. The phone was answered 3 of those times (Eva wasn't available), and I got voicemail every other time. I left 3 or 4 voicemails, I emailed the Chalet Inn from their website and even sent a Facebook Message. No response whatsoever. Now, the days of our reservations are gone - and I still have heard nothing from Eva.

I'm completely disappointed with the Chalet Inn at this point; I've never experienced anything like this.

I hate to give a bad review, cause the Inn looks like a nice place, and looking at the website it seems Eva is doing a great job fixing the place up! I'm upset we weren't given an opportunity to work things out, and ultimately to experience...

Worst hotel experience of my life. We made multiple phone calls and sent texts notifying the hotel of our late arrival; all were ignored, and we had no idea if we would have a room waiting for us when we arrived at 11:30 pm. Upon arrival, we found the door locked with no notice. We eventually aroused someone who told us "Verizon problems" precluded her responding to our numerous queries. The room was pretty much Motel 6 quality, and we couldn't see anything "boutique" about it. ||We didn't have coffee in the room the next morning, and I went to the front dest at 9 am, only to discover the office locked. I was told I should have called first ("This IS the 21st century!"). ||The hotel manager was rude, unpleasant, and clearly annoyed that I had interrupted her housekeeping. Something very similar happened the next day when I went to get creamer for our coffee (none left in the room). Once again, the office was locked. I took time to search for the number of the hotel, only to discover no one would answer my call. Eventually, I got my creamer. There was no explanation on the office for why it was (always!) locked.||We opened the mini-fridge to discover a partially eaten meal that had been left by a previous guest and never removed. It appeared to be rotting.||Our rooms weren't cleaned and the beds were not made; upon inquiry I learned "we only do this every four days." ||The television did not work.||We had numerous flys in our room; I don't know how they got there, but they seemed to be multiplying. It was nasty.||I would have been much more forgiving had the manager been pleasant. She was not.||We surveyed our three night stay, but we'll make sure it never...

Awful! Absolutely abhorrent treatment of customers. ZERO CUSTOMER SERVICE. We had ants in our room, we made no complaints, we just shook out the rugs everyday. We had the DO NOT Disturb up on our room and it was routinely ignored. We came back after a full day of hiking to find that our room would not open. WE WERE LOCKED OUT. We then approached the office after trying to open the lock 3 times. As Eva came out she told us that WE had slammed the door, we had put the DO NOT Disturb sign up and locked ourselves out. Come to find out, the window to our room was unlocked. Anyone could have accessed our belongings at anytime while we were away, evidently Management keeps the windows unlocked as a policy. Management, Eva, then found that they had a faulty lock and the door would not open AT ALL. They had to saw open the door to get access. In the meantime we then were told that they were "giving" us a new room, as if we were at fault. We then had to move our own luggage out through a window via a stool at midnight. No one helped, and we were constantly told that we had slammed the door and caused the issue, when clearly the maid had ignored the DO NOT Disturb sign and come in and cleaned the room and made the beds. But we were at fault. We ended up hauling all of our luggage upstairs at midnight by ourselves. When asked about some sort of discount we were told that we had a room and we should be lucky that we did. No remorse. Saying we attacked the front desk by questioning the inconvenience. Eva is rude and...