Coratel Plus Suites Wichita West Airport — Hotel in Wichita

Overall, this place needs an Update... but the fact that the Building says "Quality Suites" & Google says "Coratel Plus Suites" makes me Believe that they're in Transition. I just Hope for Future stays to have Improved Quality... The Hotel itself seems Older, & the Skylight Roof in the Atrium was Leaking when I arrived during a Rainstorm. Front Desk service was Great though, Friendly & Acomidating. 🙃 Room 208 was very Spacious & Clean. The Carpeting was only worn along the Edge under the Window, & the Window itself needs a New Screen. The Bed was Super comfy, NO bugs, & Sheets were Clean. The Bathroom could definitely use a New Toilet, but if you held the Handle long enough, it Flushed...& I could tell they Cleaned it just the same as the rest of the Bathroom.

Room 208 also needs a New Deadbolt on the door, & being a Single female traveler...I chose to move a chair there, as well as the Coffee table in front of the Joining room door. I had NO issues, & overall the Hotel felt Safe. The Pool was under construction outside, but it's November so I didn't care about that.

My room door faced the Open Atrium (as Most do), looking over the Breakfast nook & toward the Front door... I assumed this meant Noise for my stay, especially after a Large family checked in... but overall it was Actually Quiet & I didn't even hear the Breakfast people. Speaking of Breakfast, it was pretty Lame... they do have a Pancake Machine, some Fresh Apples, & Granola Bars... but the Coffee & Juice both dispense from similar Machines, & Neither is that good. I would suggest going Elsewhere for a Quality Breakfast (this being the case in most places, ever since Covid it seems). May I suggest "The Easy Egg" (just around the corner). Parking was actually ample, even after I was told the Hotel was booked Full...I drove in at 8 pm., & 3 am. & Never had a problem finding the Same safe spot near the overhead lot Lights. Parking lot was Well lit, & seemed Safe to park just about anywhere.

If you've read through all this, Hopefully you've gotten enough insight to make Your own Decision. I didn't hate it, I didn't love it... overall, it was a Decent place for...

UPDATE: Why would I ever stay there again? See the response by the owner, which is the same response I received in my email request - "We're sorry you had a terrible experience and that we are still going to charge you for nights you didn't stay - but we hope you'll stay again". This is terrible customer service and terrible ownership. Lowering my review to a 1 star because I absolutely would not stay there again. I wish I had read reviews on Google before booking because I see I'm not the only one with a bad experience.

I would HIGHLY caution you against staying here as we had Black Mold in our room and the hotel refused to grant a refund due to their refund policy. I understand if I choose to cancel for no reason, I should pay for the night. However, when its from a lack of cleanliness and obvious black mold all in the bathroom, I expect to be refunded my money as the service was not as advertised.

It is possible the vent was just extremely dirty, but it was also all over the bathroom ceiling and even on a spot in the main room. I am not willing to risk the health hazards for my wife and young child and we immediately checked out after discovering the issue.

When telling the property management about my issue with black mold, here is their response:

We acknowledge the frustrations you experienced during your stay. Please note that you were previously informed that the refund for one night would adhere to our cancellation policy. Rest assured, we take your concerns seriously and pledge that such occurrences will be prevented for all future guests. We eagerly await your return stay to provide you with...

Checked in yesterday they had to move me out of the room because it was not cleaned bed was dirty moved into another room same thing blood on the sheets the restroom it got mold the the towel holder is falling off the wall and they will not give me back my money so I'm going to do everything until they refund that money back cuz I got sick from inhaling that mold and I have pictures that I'm going to upload to this Google review Don't go there and when you walk in the building it smells like mold it smells really bad The furniture they have new furniture maybe use I don't know but the couches they have in those rooms look like they need to throw them in the trash they're rude and they have a trash can in the middle of the floor where it's leaking at so it's leaking through the ceiling of this place and booking.com and Expedia and all these other third party vendors are allowing us to pay our money through credit card and when we try to get it back they tell us we can't get it back we have to go through the property The property tells us we can't get it back I'm making a city complaint about this at the city and they're going to get shut down they can't even rent the top layer of this hotel talking about this up under maintenance the whole building needs to be shut down and be up under maintenance they are trash their hotel is trash and they need to...