Downtown hotel with an American restaurant & lounge, an indoor pool & an exercise room.
Learn more insights from Wanderboat AI.
Capitol Theatre
4.7
(331)
Kana Winery
4.6
(51)
Yakima Convention & Event Center
4.4
(259)
A.E. Larson Building
4.6
(28)
Cowiche Canyon Kitchen & Ice House Bar
4.5
(1.2K)
Purrr
4.5
(163)
The Sports Center
4.1
(258)
$
Olive Garden Italian Restaurant
4.3
(1.3K)
Hilton Yakima, Washington - Best described as Homophobic, Rude, and at least Attacking. Pathetic. Yep…Within five minutes of approaching the check-in desk, the first issue arises when your spouse has arranged a one-night reservation, and the front desk cannot find your name on the reservation. You are immediately informed that you cannot be checked into your room because your spouse is not present, and the reservation is in his name, not yours. Then, when you explain that it should not matter if he is here or not, you are the only one staying. You are immediately approached by another hotel employee, who says it is their policy, for the safety of themselves and the other guests staying in the Hilton. Question: What part of this five-minute check-in by yourself has anything to do with safety when you are the only one waiting for one night? The front desk says that they need to speak to your spouse, that you begin to make the call, and that another employee who "buts in" tells you to step away from the front desk. How should someone checking a paying guest into the hotel speak to my spouse if I am stepping away? Attacking the guests based on their claimed policy, they must have evidence that the person registered is confirmed, which is not public information, given that each Hilton hotel is a private franchise. I honestly felt like I had been treated like a criminal, publicly humiliated because my spouse was not with me and is a male, and at the very least, charged because I am married to a man who just happens to have made my reservations to stay one night. They had to use my phone to speak to him and ask if we were legally married. Another question: What would have happened if I were a woman with a husband who arranged my reservations during the travel time? Would they have treated me the same or differently? The front desk management displayed a remarkably homophobic attitude, insisting that they speak to my spouse before checking me into my assigned hotel room. This had nothing to do with "safety" but everything to do with control and an unwelcoming attitude to a paying customer. The bottom line is that both staff members were rude, failed to show any form of etiquette toward a first-time visitor to the Hilton, and demonstrated a lack of attentiveness and humility towards the guest. Not a good start, as their pure black/white practices ultimately led to a negative public review. Not that the owners of this Hilton truly care about reviews. Problems with booking reservations and check-in practices need attention. If the public has to worry about staying at the Hilton in Yakima, Washington, fearful that their organization (e.g., either the State of Washington, Providence Health System, or a county and/or city government) each time arranged the stay, does this mean Hilton in Yakima will reject your stay because your name was not on the reservation? Is it the public's responsibility to know Hilton's check-in policies when each hotel is independently owned? The facts are that because your spouse arranged the reservations online, which did not allow you to enter the names of additional parties involved, does this constitute discrimination? Was it appropriate for the staff to immediately refuse a person's check-in to their reservations because the person present was not the registered person on the reservations, and the other relative was not present? What if you were in a situation where you had arranged a reservation while driving for six hours and now needed help finding a place to stay? Is the staff at the Hilton Yakima gaslighting the situation before knowing all the facts? As far as the room was concerned, I did not even attempt to report the findings when I walked into my room. The last thing I wanted was to give the front desk an excuse to kick me out of the hotel in retaliation. First, the smell upon entering the room was sour, and the worst part was when you lifted the toilet lid and found someone's dirty toilet tissue in the commode. This was not a welcoming experience, but it was a quality control check that fell short of expectations, as noted by the housekeeping supervisor. Additionally, I did not bother contacting housekeeping when I found the bathtub stopper was broken and could not hold water in the tub. Again, fear only fuels the fire, resulting in possible retaliation. Since my stay was only one evening, there was no room service menu available. So when I called "room service," the response I received was that I needed to scan the QR Code on my desk in my room. There is a QR code on the desk, but no reference document was provided for finding the menu, nor was it shared at the time of check-in to the hotel. The public is advised to avoid the Hilton of Yakima, especially if you are a married same-sex couple. Please do not stay here if you are a married same-sex couple with children, because there was significant drinking outside of the hotel and loud drag racing at night in town. As a married couple with a biological daughter, we tend to be more sensitive to our safety, we do not want our daughter to be targeted in public, nor taught that it is ok to discriminate because we are a married same-sex couple. Consider the impact this could have on your relaxation needs as a family. If you are looking for a hotel with staff who exhibit a respectful, non-assuming, and welcoming personality and are not reactionary, consider other hotel alternatives around Yakima. Also, consider that this is an older hotel; it is dated with elements that have not been updated or need repairs. Bedding is also worn in the room I was assigned, and the pillows looked like they had been used...
Read more
&promo_pic=/hotel-sample/coolest.webp)
