Shilo Inns Yuma — Hotel in Yuma

First let me start with the pros: Alex at the front desk is PHENOMENAL. Not only is he personable and easy to talk to but he’s beyond PROFESSIONAL!! He LISTENED to our needs and accommodated us in every way he possibly could. His communication skills are up to par and he handles himself VERY well, again, super professional and also very courteous. I cannot say enough good things about him! Well… I could but then I’d be writing a mini novel 😂 The hotel is very clean and even smells clean!! The pool opens early and stays open LATE! Personally, I love that because I love the water lol If you can, make sure you meet Alex during your stay, he’s awesome! Wasn’t sure if I had mentioned him yet Animal friendly!! They even have a potty spot for the dogs with complimentary “poop station”. This hotel is within walking distance to just about everything! You have everything you need without having to rent a car or call a cab, even a movie theatre. Did I mention Alex? He’s wonderful Nice lobby with plenty of seating if you wanted to visit with other guests or friends Be sure to get a room with a balcony, def worth it in my opinion Thanks to Alex, our less than desirable trip ended WONDERFULLY… and do you know why? Because he LISTENED!!! Thank you Alex!! Everything looks exactly like the pictures

Now for the cons: The hotel needs some updating, HOWEVER, it’s clean!! And that means a lot! Also, the chairs in the room are NOT worn, so that’s awesome too. It appears as though the rooms have been updated but the halls and doors haven’t. But I’m my opinion that’s okay, because it’s not like we are spending much time in the halls lol. The jacuzzi jets didn’t seem to work and that was disappointing, but the water was hot so I wasn’t too unhappy The lounge chairs at the pool definitely need to be replaced and there needs to be a couple more umbrellas as my ginger headed boyfriend ended up just sitting in the sun (he wanted to sit near me) while my Hispanic tail was catching the sun rays!!!

In conclusion: My boyfriend and I had a wonderful experience. The beds were comfortable, the sheets seemed clean, the mattresses didn’t seem old, they were NOT sagging, thankfully! (We had just came from the Quechan resort and their mattresses appear to not have been replaced since they built the place!) The lamps/nightstands were updated to accommodate our phone chargers, laptop charger, watch charger, etc. I’m not sure if I mentioned Alex but he works at the front desk and he’s absolutely remarkable and great at his job!!

To MANAGEMENT: As a business owner myself, I’m going to say that Alex needs MUCH MORE than just a pat on the back or a small bonus for this review, he needs to be promoted. If he isn’t in management already, he definitely needs to be. Even if he manages a different department, I have full confidence that he could learn anything you teach him and will always do his best to make sure the job gets done correctly. If I could hire him (I live in TN) to work for me, I would!! He’s not an employee you...

The most dissapointing experience in many years... I was pretty comfortable booking a stay at Shilo Inn Yuma, because of good experiences I had in the past with a number of other Shilo locations in the West. Unfortunately, this one turned out to be a complete disappointment and does not come close to any of those previous stays. Here are few details that may help you to make your own decision:

If you need internet access for work or pleasure while you are traveling - look elsewhere. The so called "WiFi" at Shilo Yuma is virtually nonexistent. Don't get me wrong - you can see WiFi connections in you network settings, but it is completely open and unprotected connection. Not even a rudimentary, simple password protection. Additionally, the speed of the connection is about as fast as paint drying. If you are lucky enough to connect and have some service, it just cuts out at random intervals for no reason. Absolutely unusable for anything, even simplest web browsing. If you need to do any work over the web (Zoom meetings, data transfer, etc.), you will not enjoy this experience.

Our key cards just randomly stopped working. Two separate rooms, multiple people with their own cards. All quit working after few days. We did not spend any time near magnets, or high voltage systems. Just old hotel hardware. The receptionist says - Yeah, it does it sometimes. We really don't know why...

If you are a TV fan, who is used to HD TV, you'll enjoy a memory trip to see very old grainy looking TV screens. I honestly don't recall when was the last time I've seen such poor picture quality. Perhaps when my old cathode tube TV was connected to the rabbit ears antennae...

The entire infrastructure of the hotel seems to be falling apart. AC knobs do not work well. You have to move three spaces past the setting you're trying to have for something to finally click. Faucets on the sink are loose with the handles that wobble and turn completely past where the normal stop is. Bathroom fan sounds about as loud as the Marines jets flying overhead.

Parking lot is absolutely inadequate for the hotel size. Have to park near a next door restorant because all other spaces are taken.

On top of that there is no continental breakfast or any food servise at this hotel. I've stayed in many hotels that had that option included for much lower price Shilo charges for this place.

I'm definitely NOT staying here again. I'm not sure yet, if Shilo Inn had lost me as their customer everywhere else, but this one is a...

I travel for work frequently so, I stay in many hotels. I have stayed in five star and two star hotels many times.

My five star rating for this hotel is really based on the service. The staff at the Shilo INN was to me nothing short of excellent.

We were staying at the Shilo after three other hotels in Yuma and found this a perfect match for what we needed. While waiting for our home purchase to close, the Shilo Inn became our home away from from home for roughly a month. My wife, our big black furry bear of a pup were treated well by very friendly staff on every single visit back from California.

The staff from the hotel grounds keepers to the cleaning crew and front desk professionals were nothing short of awesome. And they just loved our pup. And our pup loved the dog area that had gorgeous green grass and plenty of room for all 100 pounds to run and rid herself of energy.

We used the mini suites on very visit unless I was alone. Then I used the single rooms. The balconies made things nice and made you feel less like living in a box.

Is the Shilo a five star hotel? No it isn't. Bu I will tell you the staff treat it like it is. Our room and the grounds were always clean. The staff were always courteous even when dealing with that occasional pain in the butt customer. ( I saw with my own eyes. Go home Karen, and just be nice)

This is a well maintained older hotel that isn't without faults. But treating the staff with respect will definitely get you the required attention or repairs you need.

If staying in Yuma is what you need to do, I recommend this hotel. Sorry, no breakfast at the hotel, but there are plenty of places with in walking distance that will be happy to...