Hoa Sen Hotel — Hotel in Da Lat City

Hotel looks well from outside and the lobby but the bedrooms are a different story. The place is crawling with cockroaches and the floors in the bedroom were filthy. Most rooms do not have windows. There was no air conditioning so it was extremely stuffy especially at night. The bed sheets were stained and the general upkeep of the walls in the room was very poor. The drain in the bathroom was blocked. Hotel staff were very unhappy and wanted to keep 1 of our passports without explanation so we refused. They were also unhelpful regarding the cockroaches and simply handed us a can of bug spray. Zero soundproofing so any noise from the lobby could be easily heard from our room waking us in the middle of the night. There was no daily room service/cleaning only towels dropped off. The bath mat provided was filthy. I would never stay here again or recommend that anyone...

First off, horrible experience. Extremely dirty and smelt bad very damp. Towels were not cleaned stained yellow with hair still on them, seemed like they just folded the towels and just put them back after the customers before used them. Beds were damp and dirty. Saw cockroaches running across the floor. No hand soap and public toilet style toilet paper holder. There were windows but a brick wall around 30cm away from the window. Worst experience I have had ever at a hotel left to find a new hotel...

Mình vừa đi mùng3 tết nguyên đán và có vài điều nhận xét như sau: Khách sạn không có dọn phòng mỗi ngày. Mình ở tầng trệt, hệ thống cách âm kém, xung quanh phòng mình ở có 1 nhóm bạn nói chuyện cười giỡn ồn ào bất kể thời gian làm ảnh hưởng tới giấc ngủ của mình. Phòng mình nhận không có dép, khăn, xà phòng, bàn chải kem, kem đánh răng, giấy vệ sinh ( khi được yêu cầu nhân viên mới lấy) Nửa đêm ngủ bị mất điện khoảng 5p. Hệ thống nước nóng phân bố không kịp để mình tắm, khi hỏi nhân viên thì bảo là do tầng mình tầng trệt, 4,5h đang là giờ cao điểm, ngta tắm nhìu nên nước nóng k đủ😅 Nhận phòng 12h kiểm tra phòng tắm đèn hư, tới chiều mới sửa được. Được cái nhân viên nhiệt tình,vui vẻ cần gì có đó. Vị trí khách sạn thuận lợi, gần chợ đêm, xung quanh khá nhìu hàng quán ngon, cửa hàng tiện...