Hoian Delicacy Hotel — Hotel in Hội An

🇳 🇴 🇹 🇪 : This review is for the management to make improvements.

🇲 🇮 🇳 🇺 🇸 : The edges and steps are not entirely safe. You need to be careful where you walk and where you place your feet, or you could easily trip. This is due to the color (black) and the transition to the floor, which is lower. It's not visible, so you think it's level with the ground. The 'Do Not Disturb' and 'Please Clean the Room' lights don't light up well due to the sun. We returned from breakfast and the bed hadn't been made, even though the light was on (we double-checked). When we came back from the old town at 13.00 PM to freshen up, we saw the bed still hadn't been made. Housekeeping came shortly after, but it wasn't convenient for us at that moment. We requested they return while we were on our tour. The lift goes really slow. But that's a minor minus. Laundry per kilo is more interested. It's a bit noisy. When people walk in the hallway, you can hear them talking. This is partly because the door has a gap at the bottom. It doesn't close properly.

🇵 🇱 🇺 🇸 : The hotel itself is small-scaled. The bed is really good. We slept like a baby. The room is very much to our liking. Plenty of space, a balcony where you can sit and overlook the pool. The breakfast is extensive. Ricky, the manager, has a personal touch. He remembers your name and is very driven to provide guests a five-star service. The chefs are amiable staff members. We gave our feedback to Ricky; it's nice that it's appreciated and he even asked for it himself. A manager willing to work on improvement points is worth his weight in gold. The restaurant staff are all kind and helpful. Vivian (Chang), the restaurant captain is very quick with picking up things. For example, she knew that I like to have pressed fresh orange juice and next day she got it prepared for us. Wow, we didn't expect it. Very thoughtful. It's nice that you can sit both inside and outside to eat. Restaurant Deli is compact and cozy. The approach of the staff (restaurant, reception) is very personal. You are not just a number to them, which we find very pleasant. We had a conversation with Chloë, the front office manager. She read my review word for word and really appreciated the details. They are going to take action on it. It's very nice to have your review taken seriously. Upon check out management came down to have a chat with us and waved us goodbye together with Sarah and bell boy (sorry, forgot his name).

🇱 🇪 🇦 🇷 🇳 🇮 🇳 🇬 🇨 🇺 🇷 🇻 🇪 🇸 : In light of the presence of flies, it might be more hygienic to cover the buffet? Similar to how juices and yogurt are stored in the fridge. Make sure guests know when they have to mind their step because there's a gap. The design of the room is nice but should you have to poop if one is having a shower, the sliding door is not convenient. The staff is always concerned if guests are still happy. There's no need to ask if everything is satisfactory/good all the time. If it's not, you will probably hear it from the guests.

🇴 🇻 🇪 🇷 🇦 🇱 🇱 : Wow Factor! Even at Melia Vinpearl in Hué where we stayed, we didn't get this 5-star service. Delicacy Hotel is really...

I am leaving a review now before checking out later in the afternoon because I am afraid to forget and to missing out on it as the stay for a short 3 days 2 night is a very good and memorable experiences. This is a new hotel which started in December 2023. We came to know about this hotel to choosing it through google review and did not regret making this decision ever since. Ms Thuy Tran, from the hotel reservation and sales team is very responsive and her email is always very clear and concise whenever she is responding to our queries and needs. She is really very helpful. The hotel offer us a special price when I sent an email to them. What makes the stay most memorable for my family of 4 is the people and staffs working in Hoi An Delicacy Hotel. They are always very cheerful, helpful and kind to us. We were greeted by Sophia, the General Manager of the hotel, who is very welcoming, kind and considerate. Victor is a very cheerful person and always go an extra mile in helping us with many fine details throughout our stay. His keen eyes for details warmed our hearts as he is always very kind and respectful especially to the elderly people and addressing their needs. Lisa, a member of the reception team is very cheerful, helpful and detailed in addressing and explaining many details during our stay. She has great initiative and went an extra mile to confirm with the next hotel which we are staying on some of our concerns. Susan, who is part of the hotel's restaurant and reception team is always very cheerful, polite and engaging in terms of checking out on us to find out on our stay and plan for the day, engaging us in conversation to make us feel at home and welcomed. The staffs at the hotel's SPA are also very nice and helpful in ensuring we have a good experience during our stay. Really appreciate all of you at Hoi An Delicacy Hotel in making this a memorable stay for my family. Their service is the best so far that I had ever experienced as compared to my other hotel stay in different countries. Last but not least. The room are clean and tidy. Great work by the team responsible for it as well! I would express my heartfelt gratitude and thank the hotel for making this an excellent stay...

We stayed at Delicacy Hotel Hoi An on 4-6th April 2023. This was our 5th hotel in Vietnam and it was far better than all others. The room was spacious and the extra bed (3 of us travelling) was very comfortable not like in other hotels. The stuff was helpful, carrying and very friendly, even warm. At times we felt like we were visiting a family. Sofia was just amazing. She sorted out everything for us. I have food allergies and from our first breakfast everyone was briefed and I was told what I can and shouldn’t have and a great care was taken that my food wasn’t contaminated. The chef surprised me by going out of his way to prepare suitable food without me even asking. Our washing was done the same day at a fraction of money other hotels charge and delivered back to our room nicely folded in bags when we were on a trip. When my daughter had a bad headache everyone asked about her and when she wasn’t able to join us for our excursion Sofia cancelled her space last minute. I was so worried about my daughter that I wouldn’t even think about it but Sofia was great at being helpful. I was looking for a special kind of tea and Sofia offered to order it for me from Hanoi and have it delivered to our next hotel. Sarah at the front desk was also amazing with organising our washing and our Spa appointments. Spa experiences were of a very high standard. The therapists are properly trained, polite and skilled. We had several treatments and packages and every one was spectacular. I would highly recommend this service especially as they also offer a happy hour every morning- 40% off all treatments. The nice man in the lobby was wonderful. He got our luggage sorted, talked to our taxi drivers, gave us directions and got us the bikes (another service the hotel offers) when we wanted to go for a solo trip. We only wish we could stay longer as we felt truly cared for. We would highly recommend Delicacy Hotel Hoi An to anyone wanting relaxation, rest and a pleasant...