Thanh Kieu Beach Resort — Hotel in Phú Quốc

I really did not want to write this review; however, I am forced to pass on my experience so that future guests in addition to the resort staff can both learn from the situation I am going to describe. We stayed at the Thanh Kieu resort in October 2019, the resort itself was simply beautiful. The rooms were clean and insect free. The bathroom was very unique and well maintained. The breakfast staff as well as the evening dinner were remarkable and spoke perfect English, big thanks to Jerry who went above and beyond to make sure we were having a good time. We decided to rent a motorbike from the hotel, from the beginning the process seemed a little too easy due to the lack of a disclaimer in case of an accident as well as lack of any sort of signature from me. It was simply take the motorcycle and have fun regardless to how much previous experience you have. We loved going around the island on our motorbike, unfortunately we dropped the motorcycle and scratched the side panel of the bike. We then took it to the repair shop where the mechanic easily screwed the plastic panel back on and the motorcycle was in FULL WORKING ORDER. This is where the situation went south, the owner of the aforementioned motorcycle was the manager/reception lady named Thang. After finding out about her motorcycle she demanded 5 MILLION dong payment! Now, I lived in Hanoi for almost a year and purchased many great conditioned motorcycles for less than 4 MILLION. This lady wanted 5 to replace ALL the plastic on the scooter. What was really strange was that she did not speak to me directly however used a gentlemen called Albert, who I have to say did an amazing job and tried his very best to resolve the awkward affair. The whole phenomenon became really strange and very uncomfortable when the owner of the bike Miss Thang was hiding in her office 3 feet away from me and Albert, simply demanding payment. In short, Miss Thang was avoiding speaking to me and resolving the situation for 3 days right up until the moment we were checking out, especially after me leaving my phone email and even purchasing some flowers to apologize for my actions. When our taxi arrived to take us to the airport the mysterious Miss Thang appeared and demanded payment or she would not let us go to the flight. Now I don’t have to tell you how immature and unprofessional this is. If Miss Thang sat down and spoke to me like a mature and reasonable hotel manager, I would have paid the balance without hesitation however the whole affair of hiding and contacting me through poor Albert made me feel discriminated. I understand that there is a certain belief that the tourists visiting this country have money to spend and it is okay to try to scam them but to have experienced it on myself and in such a shameful manner was simply a dreadful experience. I would like to personally ask the owner or acting manager of the resort to put in a system or at least a disclaimer regarding the rental of the motorbikes as well as a disciplinary action taken against Miss Thang and her gauche way of dealing with guests. We will defiantly be back to Phu Quoc island again, but never again at to the Thanh Kieu resort. Thank you Albert for your help and best efforts to resolve...

My wife and I stayed here in 2021 and loved it, so we thought we would come back for another stay. We usually come to Phu Quoc once or twice a year as we have friends on the island and really enjoy the island. We have stayed at several other places the past two years, but Thanh Kieu was high on our list. Unfortunately, after this stay we will not be returning to Thanh Kieu. ||The positives: |-Resort is very natural and well landscaped. You really feel like you're staying in paradise. Beautiful flowers.|-Room was clean|-The bed was comfy and the air conditioner was definitely cold.|-They also have three water filtration machines where you can refill your own bottles, which is nice.||The negatives: |-The breakfast buffet is advertised to run until 9:30, but at 9:20 the food much of the food ran out and was not refilled. Additionally, the food wasn't very good. Cold bacon and sausage, no heat lamps? Cheese that had gotten hard around the edges. Tasteless ham...etc. |-Algae growing on the showerhead by the poolside shower. The shower that guests are supposed to use after swimming in the ocean had very weak water pressure so when I looked up at the showerhead it was all green with algae and gunk. Looked very gross.|-No water to wash feet when coming up from the beach... well they have barrels, but no one put water in them for the guest to use.||-The biggest negative was one particular staff member and a ridiculous hotel policy: I didn't get his name, but the staff member was quite rude. Guests can rent a scooter, but you have to pay a full-day rate regardless of when you rent it. Of course, I have no issue with renting a scooter at a full-day rate, but I then also assume that I get to use the scooter for a day.||We rented a scooter at about 3:30PM and asked if they had a half-day rate. To which the staff member told us they did not and we had to pay the full-day rate. We returned the scooter at 9PM and told the staff member at the desk that we would be taking the scooter out in the morning to run a few errands, he informed us that we would have to pay another full day rate for what would have been about 15 minutes of errands. I'll spare you the details of the discussion, but will just say that the staff member was condescending and kept telling us that it was the hotel policy. Suffice it to say we returned the scooter and ran our errands via taxi the next day.||We had rented the most expensive class of bungalow at the resort and to have to argue over just a few dollars didn't make us feel very welcomed. There are so many other options on the island, I'll be spending my money elsewhere next time I come...

Great hotel location, the infinity pool was awesome and the beach was really nice although spoiled by poeple that smoke so we didn't stay there much. Would be nice to separate the smokers from the normal poeple. ||Breakfast was good, plenty of choice , fruit, omelette on demand, pho on demand. (Only thing for me just like everywhere else vietnam is there's always fresh milk but never any other milk, soy or coconut would be awesome)||Bar was handy and had plenty of drink options. ||Now onto the negative, which everyone knows the mosquitoes were apocalyptic. We first entered our room with the receptionist and it was Armageddon. They're flying everywhere there's sitting on pillows. |So after settling in we asked for them to spray then we came back. It was much better then it was just a matter of continuing it. We were quick to open close the bathroom, never had lights on, opened the front doors quickly. It was a constant mission| We ended up going to a store called king Kong I think and armed ourselves with room spray, and a diffuser. So my advice is although the mosquitoes will be there I'd say before your guests arrive do the extra room spray I think it looks better for you guys rather than WalkIng into a room with 100 mosquitoes. As part of checking in you can always ask the quests to wait 30 minutes or something because walking into that room may surprised us and it was scary. |Also I believe amounted to 5$ I feel like as parts of keeping your customers happy its a decent investment. ||Second thing for me was the beds were hard as hell. I woke my first night and with the mosquito situation I was ready to book somewhere else. So I think this is a preference thing if you like hard almost like you're sleeping on wood beds than this is the place for you. |Third negative is the restaurant bar, our first night we ate there and we never ate dinner again. It looks understaffed, the staff is doing all the bar drinks as well as serving and manning some BBQ thing on the beach. We ordered the fish which wasn't described on the menu and ended being some sort of carp bottom feeder that tastes like dirt. So unfortunately we just ate out after that. ||Despite all this after the mosquitoes were under control, we enjoyed our stay and the negative are a...