Chatime Rundle Place — Restaurant in Adelaide

I placed an order through the app at 11:50 am (Order No. 8) for three drinks, and when my boyfriend went to collect them shortly after, he was told by a male staff member that they were not ready. When we returned later, I showed my receipt and order number to a female staff member, but despite the drinks being on the table and matching exactly what I ordered, she refused to release them because the name on the cups did not match. This was extremely frustrating, as I had provided two clear pieces of evidence — the receipt and the order number — which should be the primary reference for verifying orders, especially since names can duplicate or appear differently in the system if they are long or shortened. Rather than cross-checking the drinks properly, she dismissed my proof and repeatedly told me I was being “mean,” without offering any apology, which I found both unprofessional and disrespectful. The entire situation made me question the purpose of having an order number and receipt if staff do not use them to confirm customer orders, and I was left feeling blamed for a mistake that was not mine. However, I would like to add that once I finally received my order, the drinks themselves were excellent, which makes it even more disappointing that the service did not match the quality of...

I’ve been coming to this Chatime since I moved here two years ago. I’m sorry to say this but the quality has gone down.

I ordered a sparkling peach black tea today and it tasted like syrup water. The staff said that the machine is not as good at this store and offered to add in more carbonated water for me. However it didn’t make any difference at all. I was already annoyed at this time and just wanted a different drink instead. I asked the staff to toss it away and paid for the new drink (oolong milk tea with pearls). It was one of the worst milk tea I’ve ever had as it just tasted really watered down and implied that the store didn’t have enough time to steep the tea.

I do regret my $16 spending today and this unfortunately has put me off from ordering again at...

Delicious tea in compostable cups! I would recommend the jasmine milk tea with pearls, earl gray or cookies & cream.

Last time I visited here there were around four staff working, I tried some of my hot jasmine milk tea and noticed it was lukewarm- not hot. A staff member then offered to reheat it for me and was quite adamant about it. I appreciated it and allowed it, as I wasn't in a rush.

The kiosk addition helps a lot, though I am very confused why there is a separate listing for "jasmine milk tea with pearls" when there is already a "jasmine milk tea" listing where you add pearls on the next selection menu.

Overall, very delicious tea and a lot of variety to...