The Grand Massage Hawthorn — Local services in Melbourne

I’ve been a customer here on and off for ages. Quality of the massage is hit and miss with some staff better than others. The most frustrating thing though is the cost. Check the amount on the eftpos terminal before tapping your card. The amount is never what is advertised and is never consistent other than the credit card surcharge which is always way more than they are supposed to charge (usually 10 ish %). The other day I was told a price but charged more “because we were using a shower room” (only realised after I’d...

Booked in for a one hour full body massage which I was asked to pre pay. Massage therapist was not trained. When leaving spoke with receptionist and told her that I’d only received a message on my upper back and the back of my calves - the reply, sorry about that. Perhaps if your therapists are not trained don’t charge...

I have been a customer of the Grand Massage for 5+ years, originally engaging in service at the Richmond branch. The quality has remained the same across both franchises since I first arrived - they found problem areas I didn't even know existed and managed to work these out sufficiently. I would highly recommend...