Harman/Kardon Australia — Local services in Sydney

Buy Bose!!! Terrible customer service, my $800 JBL boombox 2 speaker stopped charging, and as it is “out of warranty” they lied to me and said it is unrepairable, only possible to replace under warranty. Which directly contradicts their American website, which lists JBL official repair offices to send it off to, to be repaired. When I mentioned this they said “well in Australia it’s not possible to repair” funny that the exact same speaker can be repaired in America but in Australia I’d have to drop another $800 on a new one? No thank you!! I will be only buying Bose from now on because I know that they offer repairs and replacements outside of warranty, because they garner their products work or they’ll fix them, as they should!! Shame on you JBL,...

I had a JBL product returned to the business franchise of purchase, after two months, two JBL service agents, multiple JBL representatives, a service manager and down $99 AUD for a no fault fee when your second repairer had to fix the fault. You can say I am not happy with the experience and your blatant disregard for your warranty policy, the ACCC laws and...

They are totally disjointed business with a customer centre team with absolutely no information or influence on your order and an order processing team who seem complete stranger to the first ones. If you want to waste your time and money in return of empty never ending apologies, I strongly...