I Love Pizza Crows Nest — Local services in Sydney

I saw the statement “No minimum spend for Pick-up orders” on your app and decided to leave my house to visit your store. As a regular customer, I wanted to use my coupons, but your employee informed me that I needed to spend $25 before I could redeem a free item.

I showed them the app and the policy written under Pick-up orders. The employee then called a manager named Bruno. After speaking with him, they told me they couldn’t provide the pizza. I requested to speak with the manager myself, and when I talked to Bruno, he insisted that the store’s in-house promotion rules applied and that if there was an error in the app, there was nothing he could do. He told me to email the company and then abruptly ended the call.

I repeat—I left my house specifically to pick up my order. How was I supposed to see the in-store rules on a window beforehand? If the app’s terms are not valid, why do you have an app at all? And if there’s a mistake within your company, why am I the one paying for it?

After wasting 30 minutes in traffic and at the store and experiencing zero customer service from your so-called manager, I returned home empty-handed. I have no complaints about the staff—they had no choice but to follow Bruno’s orders. However, I strongly suggest replacing him with someone else, as his problem-solving skills and customer communication are nonexistent.

As someone who frequently buys pizza from your store, I decided to finally use my coupons for the first time—only to leave with nothing but frustration. Congratulations, you’ve just lost a loyal customer. I will never visit your...

Edit: things going downhill since change of owner.

Order my weekly pizza with these guys and I'm happy. Doesn't taste like Italy, but the quality is consistently good and definitely the best quality / price ratio in the area. Quite a large choice on the menu. The team is also always really nice when I interact with them, and occasionally will go the extra mile. Just yesterday I accidently ordered a medium pizza from the app but wanted a large. Called them straight away to change my order and they said not to worry that they'd do a large for the same price. Really appreciate that. You also get 1 free pizza after 10 orders, which is nice if...

I don’t normally post reviews, but Crows Nest location, I love pizza had such amazing service I really want to post. Shout out in particular to Bruno (manager) who went above and beyond.

Our experience - it was my young daughter’s birthday at a nearby venue in CN and I needed to feed about 35 people. Pressure is on because 20 kids need feeding. On the day, he delivered at exactly the correct time all the takeaway pizzas, exactly what we ordered. The pizzas were good quality and every kid ate it bar one (who ate the garlic bread instead lol). pizzas were also catered to our specific requests. 10/10 good job 👏 I...