NRMA Olympic Park Office — Local services in Sydney

The worst experience I have ever had. Will never insure with this company ever again. The Call center staff are from the Philippines, unfortunately they are incompetent as well as the duty manager who tried to make up excuses and false stories for the staffs incompetence. I spent 3 consecutive days attempting to make a payment to my account after multiple calls, staff x3 over the phone assured me they had deducted the payment to only receive text message afterwards saying my policy was cancelled. On the third day after long wait times I was told that sorry my policy was actually cancelled. I drove my vehicle thinking I was insured what a tragedy it would have been if I was involved in an accident. I do not recommend this insurance company at all they have incompetent employees. What a...

NRMA house insurance is beyond disappointment. I have 2 ceiling damaged, NRMA and the builder spent 2 months in elongated process. I complained to NRMA 3 times and escalated. NRMA complaint officer blamed me being 'unprepared', I did not write long report to detail my complaint for her to review. (should I do her job and get her salary?). NRMA contact the builder and guided them to reply on their favour. NRMA complaint officers (x3) all focused to find fault from customer. I have 2 car insurance and house content insurance with NRMA for 2 decades. My first time to claim house insurance and give me 2 months heart breaking with continuously terrible disappointment. I am helpless and being trapped in this...

I have been a customer for 45 years and can’t believe the way I have been dealt with in the past 3 months for a $5000 claim. Every time I call their claim office I speak to someone with poor English. They have sent a letter of demand 3 times to myself instead of the party at fault and this is after I’ve called each time complaining about their errors. They have lost me, my immediate and extended family as we will never insure with them again. I strongly encourage nobody to ever use them for insurance purposes unless you...