Abattoir Blues

Unapologetic and full of excuses. As I scrolled through the reviews for this restaurant, I figured that the owners have done the same to other patrons and is just full of excuses. Time and time again the owners have promised customers to improve management but yet the reply is still the same. "We had a sudden influx, because of that we have the right to treat other customers terribly". I think "sudden" influxes lose their "suddenness" over time.

Staff were friendly and professional. Coffee was amazing, the barista was so friendly. Food even looks decent. Just sad to see the owner coming over and giving us excuses and telling us its my fault for not being patient and understanding. Here is the context:

We saw the lunch menu online awhile back and decided it would be awesome to grab some lunch there. So I checked online and the menu mentioned that they start lunch at 11am. Just to be extra sure, we called and confirmed this. We even made a bookin. We got there at 11am sharp. Went to the counter and tried to make the order. The staff were well aware of the time and said its fine. Owners interjected telling me we can't get lunch. I was abit puzzled because I spoke to someone on the phone and i did see the lunch times on their website. We decided to order our coffee first while waiting for them to decide whether they can do lunch. After 15 minutes, they told me that the lunch menu will only start in 40 minutes. I was less inclined to wait for 40 minutes before they start cooking. So i was about to finish my coffee and find another location for my meal when the owner comes in and tells me its not their fault. Tells me they didn't expect a large table(mind you the cafe is half empty besides this one large table) and that its my fault I can't wait, even goes on to tell me "What do you expect me to do?". This is probably why I decided to write the review.

Customers that have a poor experience is one thing. Its another thing when the owners come to blame the customer for their poor experience. Shame cause they have good coffee and friendly staff.