Platzhirsch zur alten Wagnerei — Local services in St. Wolfgang im Salzkammergut

Update/Response to your below points:

"Unfortunately, you called us in the middle of the night at 11:30 p.m. completely hysterical and wanted to ask dozens of questions.At night there are no usual office hours and of course no reception or office is occupied "

To be precise I called you at 10.45pm ( In Normal terms) it's not middle of the night. And Please get the details right if you want to mention the exact time. If you have listed your property on websites for welcoming guests then please expect calls, emails and you have to be quick for assistance. OFF COURSE not mid night but you see we did not call at " MID NIGHT".

"We answered this call because you called 3 times in a row. There could be an emergency in our accommodation...but this was not an emergency because you never arrived as guests"

Because we did not arrive does not make us lesser than a guest. We paid €365 for 2 nights to stay. No one would pay the full amount if they were not serious about travelling. We called cause we had to leave early morning and we heard alot of disturbing news around. But does that give you the right to be disrespectful?? I'm sure NO.

"We kindly but firmly informed you to please contact us during normal office hours"

your tone was not kind & Hanging up the call on my face was not respectful.

"The next morning at 6 a.m. the phone rang again. They bombarded us with dozens of messages and only made demands. According to their demands, we should have sent them photos and videos of the weather, etc.This really went too far."

This wasn't me, We did not call at 6am, May be other guests who may be had similar problems due to the natural disaster.

And Did you say 2 to 3 messages on Booking.com was like I bombarded you with Dozens of messages?? WOW, property listed for stay but we cannot ask you any questions, and I requested for a picture outside so was it that difficult to send me a picture just stepping out your comfort zone for a minute? I have stayed in a thousands of properties as I travel constantly.This by far was my worst experience and you also try to play the blame game here after you know you did not assist me enough due to which I forfeited a stay in a beautiful location.

"There were no problems with flooding at our location. They booked last minute and never arrived... They never canceled either. We replied to their messages politely and in detail. The cancellation policy applies to all guests in the same way. No one is given priority There were no legal reasons for a free cancellation. We were not in the least danger zone. Rainy weather and colder temperatures are not reasons for free cancellation."

-There was a problem of flooding all over central Europe. The route from Bratislava to Austria was disrupted. It was on news as well. We booked our stay on 29th August for a stay on 12th September( Almost 2 weeks in advance) what does last moment mean can you please explain? We were Expecting responses from you on Booking.com as you won't pick your phone or respond to us on time. I Totally understand your cancellation policy is uniform for all the guests and I did not ask for a priority at all, but of course when We have a concern about our stay I will call the numbers mentioned in the property details, it was not just raining but there was a storm called " Boris" (check it out).

Receiving a rating from you even though you have never traveled here is also very questionable. Have you received a cancellation invoice for your insurance to submit and rate us with 1 point? The problem of respect and rudeness is probably yours and lies purely in your own displeasure

-A guest was not assisted right so she is speaking up is not a questionable rating. A cancellation has come from you via booking.com and I am rating your property as per my experience with my booking, and very conveniently you tried to add in " lies purely in your own displeasure". There is no lies here, but displeasure certainly as this was my worst experience dealing with a stay property...

We reserved and paid in advance a 35 m2 room in the midst of the pandemic in St.Wolfgang. We live in Vienna and we know that a huge number of people in the tourism industry were affected by the shortage of tourists during the pandemic and they are grateful to every client who supported their business. But in this hotel we were not wellcome.||As a doctor, I travel a lot, but I have really NEVER met such a boorish behavior of hostess and such attitude towards guests! As soon as the hostess heard our Italian and slavic accent, her tone immediately changed to an unfriendly one, at the same time, with austrian guests she was especially, emphatically polite. I don’t know what problems she has with the fact that we are foreigners, but she began to find fault with us and bullying us for any reason: because of the floor-towel that we left on the floor in the shower (“yesterday it was clean, and today it is already on the floor?”), because of the stinking flooring on the bed, which we carried out onto the balcony so that it doesn't stink in the room.She interrogate us, like a warden in a prison, were we going to sleep on the sofa, repeating “everything here is MINE, not yours, you are just (!) Guests here and should ALWAYS ask me about everything before you use something“, etc. This all was reported in such a terrible and unfriendly tone that I must told her to change the tone of this communication! We never refused to pay for additional services, we were always polite with her, we did not have extra desires and whims, we did not bother anyone ...I asked her what the problem is, why is she so unfriendly to us and booing us? she could not answer ... WE ARE FOREIGNERS who speak german with an accent and this is what annoyed her and she openly and shameless demonstrated it.||||I will NEVER recommend this hotel to anyone!||||P.S: read here a review by a tourist from Asia, where she writes about her terrible experience with this hostess. I can only confirm the hostess's intolerance to foreign guests, as we experienced this on ourselves!||I really hope that the booking will take into account this disgusting story that we had to go through and the philosophy of the company will not allow cooperation with hotels where guests are not wellcome just by the fact that they are not Austrians.||I believe that in modern society there is no place for such philosophy, where people are selected for any criteria, we know from history how it ended!|| additional, uncomfortable beds, no air conditioning, at +30 *С in the house there is nothing to breathing, “garden view” is a view of concrete walls and roofs, poor hygiene, a house in which every rustle is heard, the proximity of the road and cars create permanent noise, miserable breakfast for 12.90 Euro is not worth this money at all, "private beach" is 0,5 km from hotel ||there is a bakery 100 meters away and there you can buy everything fresh for breakfast, and not boiled eggs from the fridge from yesterday, like by...

Ich war mit meiner Familie und 2 Hunde dort und war/bin ich sehr unzufrieden mit dem Hotel(?).||||1. Ausländerfeindlichkeit vor allem Asiaten!Die Besitzerin des Hotels ist sehr ausländerfeindlich, obwohl sie durch Ausländer ihr Geld verdient. Ich saß mit meiner Mutter im Frühstücksraum und hörte sie laut mit ihren Mitarbeitern reden; "Chinesen, Chinesen, Chinesen, Shong shong shong (das Nachmachen asiatischer Sprache), Ausländer, Ausländer, Ausländer....." Dass zu viel Ausländer dort sind, Kopf schüttelnd und diese Ausländer sie nerven! ||Geld, Geld, Geld... so viel verlangt und die Rechnung nachgestellt, usw.||||Und diese Ausländer, nicht nur Asiaten, sondern alle Ausländer, die kein Deutsch verstehen, frühstücken und zahlen nicht wenig Geld, ohne zu wissen, dass es gerade im gleichen Raum sehr schlecht über diese Ausländer gesprochen und ausgelacht werden.||||Sie hat sicher gedacht, dass sie nur leise mit ihren Mitarbeiter auf Deutsch redet, aber leider gibt es genug Ausländer und Asiaten, die leider sehr gut die Sprache beherrschen und sich sehr unwohl fühlen. ||||Es war mir sehr unangenehm, dort weiter das billige Frühstück zu essen und bin schnell ins Zimmer gekommen und gehofft, dass die Zeit schnell vergeht und wir endlich abreisen.||||2. Wifi funktionierte nicht.||Im Lift war Passwort für Wifi aufgehängt und ich habe es fotografiert und meine Familienmitglider geteilt, damit wir Datenkosten sparen können. Wir alle haben mehrmals probiert aber jedesmal steht es, dass das Passwort falsch ist. Darauhin haben wir der Besitzerin mitgeteilt, dass die hoteleigene Internetverbindung nicht funktioniert. ||||Sie meinte, das Passwort stimmt und sie ist hundertmal tausendmal sicher, dass wir falsch angegeben haben. Alle anderen Gäste benützen Internet ohne Problem nur wir nicht und es ist zu spät um Nachschauen. (Andere Gäste haben vielleicht nicht gesagt und wir sind lästige Gäste gewesen.)||||Natürlich haben wir mehrmals den Vorgang wiederholt aber kein einziges mal waren wir im Internet verbunden und 2 Nächte/3 Tage lang kein Internet gehabt. ||||3. 2-Zimmer-Apartment für 3 Personen aber nur für 2 Personen vorbereitet. Als ich die Besitzerin noch erwischt habe und darum gebeten habe, das Bett zu machen und die Handtücher zu geben, fragte sie mich zurück, ob ich es genau gesehen habe und dass es nicht sein kann. Sie ist hundertmal und tausendmal sicher. Aber das Bett für dritte Person war nicht gemacht und es fehlten Handtücher.||||Das Sofabett ist leider zu viel durchgelegen und nicht mehr komfortabel wegen V-Form.||||4. Haustiere||Grundsätzlich bin ich sehr dankbar, wenn ich meine Hunde auf Urlaub mitnehmen dürfen. ||Bei der Reservierung habe ich angegeben, dass wir eine große Golden Retriever Hündin und eine kleine Malteser Hündin 3kg haben und wie viel der Hund kostet: Unmittelbar nach der Reservierung ein E-Mail über Check-in Zeiten, Frühstückskosten (10€ pro Person pro Tag) und Hundekosten (zwischen 7 bis 12€ pro Hund pro Tag) erhalten. Da die Hundekosten erfahrungsgemäß zu hoch für eine eher Pension war, habe noch einmal ein Mail geschrieben, ob für beide Hunde 10€ pro Tag möglich wäre und die Antwort: ohne Form nur Angaben, Malteser 7€ pro Tag, Golden Retriever 10€ pro Tag, muss alles mitnehmen (klar, ok.) Unhöflich und unangenehm aber ich konnte das Hotel nicht mehr stornieren, da Aktionspreis. 34€ für 2 Nächte...||||Nach der Ankunft fragte die Besitzerin des Hotels mehrmals, ob wir Hundedecken mitgenommen haben, was auch nicht sehr lustig war.||||Genug für...