Ofolie Centre Beauté | Hair Salon — Local services in Montreal

I have posted this review on other sites and I am writing on Google in order to inform others who may have missed my review, of the wonderful experience my wife, children and I had at O’Folie Salon & Spa (“O’Folie”). My wife and I travelled to Montreal with our two young children. When I arrived in Montreal, I requested that the hotel concierge recommend a high-quality-salon where my wife could be pampered and relax. The concierge explained that O’Folie was one of the best salons in Montreal. I set out to O’Folie to examine the establishment, its services and the staff. Upon my arrival, O’Folie’s owners, Tristan and Ophelia, gladly gave me a tour of the premises and explained each of the services offered. Like the owners, the ambience in O’Folie was warm, inviting and soothing. Of particular interest was the newly created massage parlor and lounge located in the establishment’s basement. Additionally, O’Folie’s staff provided me with a cup of coffee while I discussed the various services (six or seven in total) I was intent on providing my wife. Despite the fact that O’Folie was incredibly busy, both owners and staff were able to make time to take care of my wife the next day.

The following day, I arrived at O’Folie with my wife and children. Tristan and Ophelia greeted my wife with a glass of wine and gave my wife a tour of the establishment as well as a description of the services I purchased for her. Tristan and Ophelia were even kind enough to peel an apple for my children. Almost immediately, the staff began to make my wife feel comfortable. Once I realized she was in very capable hands, I left with the children to enjoy Montreal.

My return to O’Folie was earlier than anticipated, and the staff was still in the process of finishing my wife’s hair. Having arrived a bit early, Tristan and Ophelia gave my children coloring books, while the staff finished up with my wife. When we left, Tristan, Ophelia and the staff thanked us sincerely for our business. While walking back to our hotel, my wife explained to me that everyone at O’Folie was not only professional, but warm and kind. She noted that the staff was attentive and knowledgeable and made excellent recommendations concerning hair coloring and maintenance. When Tristan, Ophelia and the staff engaged her, they focused solely on making sure that the task performed was to her liking. Moreover, she consistently expressed to me that she was very pleased with O’Folie’s final product—particularly in light of the complements she received that night at dinner from restaurant patrons sitting at a table next to us.

In short, my wife, children and I were very happy with the professionalism, warmth and kindness that those at O’Folie exhibited towards us. Tristan and Ophelia were genuinely interested that I understand each of the services performed so that I could make an informed decision concerning the services I wished to purchase for my wife. Similarly, Tristan, Ophelia and the staff went above and beyond the types of service that my wife has experienced in other salons/spas. My wife was very happy with the massages, facial, hair, make up, manicure and pedicure and has been quick to recommend O’Folie to others who are contemplating going to Montreal. Likewise, for those husbands in Montreal, or those husbands who happen to be in Montreal, who wish to treat their wives to a wonderful relaxing day—I recommend O’Folie without...

This “spa” was walking distance from our hotel and seemed reasonable for an impromptu couples massage. Upon walking in, we were greeted and the aesthetics seemed nice. We were brought downstairs to the less than glamorous basement where the massages were to take place, it was then I thought we should just leave... and we should have. The room was unsightly, the floor not swept and dirty, massage beds were covered with beach towels, and the headrests not well secured and didn’t appear all that sanitary (mine smelled). We had been left to change with little to no privacy... so we discussed quickly and my husband convinced me we should give it a try. There was no private changing area, the basement mechanics made noise throughout the entire massage and there was no relaxing music.... they made mention of it and perhaps that would have drowned out the loud noise coming from the basement equipment and upstairs, but they never turned any music on. The room was not warm, there were no nice smells and it didn’t not offer a relaxing vibe. His masseuse seemed much more professional and delivered a good massage, worked on his shoulder which he indicated had been bothering him and used hot towels. My masseuse didn’t seem to have any experience, perhaps she’s the receptionist. She didn’t seem know what she was doing or how to give a massage, she applied no pressure and my back feels no different after the “massage”. She spent too much time on legs and overall I feel like she had no training or technique or any clue as to what to do... No hot towels were used. The massage did not last an hour, we were greeted at 4:30pm, the massage started maybe 4:45pm? They left the room a few times and at the “end” they just left for 5 or more minutes and then came back at 5:30pm to tell us it was over... not sure where they had gone, but we certainly didn’t receive an hour massage. My husband was happy with his service and his masseuse made up for the less than “spa” experience. When asked upon checkout how the massage was, I replied “good” simply because I felt bad for the woman who did such a poor job, but as I left very disappointed, it seems helpful to forewarn others... go...

As unsatisfied with the service provided at O Folie I am, the most unsettling part of it is the owner’s reaction. We booked facials, blamed mix up on the person booking massages instead. Pressured us multiple times into changing for massages, even though we made it clear we were not interested.

The glass of water served while waiting had dried pieces of pink smoothie or whatever it was.

The basement was unclean, the glass table in waiting area was dusty and had glass stains all over the place. Not at all a suitable environnement for any relaxation treatment.

They didn’t have the proper staff or amount of equipment and rather then saying so, they were completely unprofessional and gave a very mediocre service. One my friend as lying there for 20 mins unattended, no one explained to her she was sharing one esthetician for 2 customers. While my other friend didn’t get a facial or any treatment on her face other then a massage and for some reason a foot massage.

Kleenex were used to remove products at every step. Although the esthetician did her best, she was constantly bouncing between us and going upstairs to get water.

BUT the worse part of this experience, is that faced with our insatisfaction, the response was to imply that the booking error was on our side. Following a negative review from my friend, the owner was completely disrespectful going straight to insults and calling us cheap.

I have no problem spending money for a service, but paying to get this kind of service is incredibly frustrating. Very telling the response from the owner on our reviews and past negative reviews from others.

Save yourself some frustration,...