Best Buy — Local services in Oakville

Such a disappointing experience today at your Winston Churchill location. I purchased an iRobot vacuum that I received this morning that I wanted to return. When I walked into the store, the security guard told me that I had to put hand sanitizer on. I am currently working as well through this pandemic and use hand sanitizer 30-40 times per day and my hands are cracking, dry and bleed from it. I am always sure to wash my hands prior to leaving my home before going anywhere. I told him I was only returning an item, would leave my gloves on and wouldn’t be touching or looking at anything else. He said that was fine. The Best Buy representative at cash I was dealing with said there was nothing that she could do for me, since Best Buy hadn’t given me a receipt yet. The system said that the order was still in progress... yet I had physically received the item that morning. She said this has been an ongoing problem, and that one of her colleagues said it may take a week or so for a receipt to be sent to me. Yet, my credit card was already charged and nothing was pending. The agent at cash was helpful and tried to see if swiping my credit card would generate a receipt... It did not. I expressed to her that I was frustrated with having to come back yet again, and that the first time I came to retrieve a web order pick-up a couple of weeks ago, myself and 10 other people were standing in line for over 30 mins while it took each person more than 10 minutes to be processed for items they had already pre-purchased. Several people behind me ended up leaving because it was raining and the wait was ridiculously long. I too, ended up leaving after 30 minutes as I had dinner plans. Whilst telling the associate this, a manager (with blonde hair... didn’t get her name) then came over, allowed me to explain the situation, and then proceeded to raise her voice at me and berate me. The first thing she said was, “You refused the hand sanitizer at the front because you said you wouldn’t take your gloves off. Now you have your gloves off” (which I only had them off because I needed to open my phone to look up the order number). Then she continued to talk to me in a terribly rude and unprofessional manner... ESPECIALLY for someone who is a manager speaking like this to a customer, I was taken back. She could have asked me kindly to use the sanitizer if that’s what she was most concerned about. Like I said, I didn’t touch a thing of theirs. Then she said to me there was nothing that they could do and I was just going to have to wait for my receipt to show up. I told her I wasn’t happy with the customer service and that I wouldn’t be shopping at Best Buy again because of the inconveniences I have experienced. She said to me, “Good luck with shopping anywhere else because it’s the same thing wherever you go”. I said to her that I’ve never waited in line for longer than 10 minutes anywhere else. She continued to talk down to me and raise her voice and I felt like all she wanted to do was fight with me. Maybe she was having a bad day, or maybe customer service is not the best fit for her. Regardless, her behaviour was beyond rude and was no way to treat a customer. I’ve been in customer service for over 12 years and kindness goes a long way. Very let down to say the least with my experience...

October 26th: Made the silly mistake of deciding to buy my new steam dryer from BestBuy. Based on previous experience that the sales team hardly know anything about the products in display, I made my search and decided to buy the sister dryer of my washing machine (also purchased from BestBuy). The only question was whether the dryer and the machine are both same model (same dimensions) and the answer was YES.

October 30th: First delivery attempt. Giving the face of a very bad mood, the delivery guy came to our house and decided to inspect the location where they were supposed to deliver and connect the new dryer. He said the steam vent is not ready and we need to do some preparation. They left in a matter of 2 minutes and I had to reschedule delivery.

November 1st: Second delivery attempt. The delivery team reached with a very bad mood and from their face you understand something wrong was going to happen. They brought my old dryer out of the house (service included in the deal) after doing inspection on the location and they decided it was fine after some argument (10-15 minutes). They brought the new dryer to the laundry room and highlighted that the only thing they are doing is plugging the dryer into the power source and the vent. When we asked about the steam hose, they said they are not going to do this. Argument and calls to customer service and the dispatch team of the delivery company ended that if we need the delivery team to connect the hose, we need to buy a new washing machine. Additionally, the delivery team mentioned that we didn’t buy the correct dryer to be compatible with the washing machine and its dimensions (we bought the item based on confirmation from the BestBuy sales team). We ended up with no delivery and wasting another working day, 2 hours of arguments and no laundry for one full week for the family.

November 1st: First attempt to get my refund. We decided to purchase the dryer from a better place that can show some respect to customers and their rights. We went back to the same store after we informed customer service team about our decision. We met the store manager (Sultani). Mr. Sultani is a role model of employees who give zero respect and zero attention to their customers. He said that we can’t get our refund on that day and that he personally has been trying to get his own (personal) refund from BestBuy for two months. We highlighted that we need the refund immediately to be able to buy a dryer and he said we MUST respect the BestBuy policy. When we highlighted that BestBuy also needs to respect that all of this frustration happened because of their mistakes and attitude, he showed that he doesn’t care in all possible means. After hours wasted in calls with customer service, no one followed up with us about our complaints!

We are NEVER coming...

It is a ridiculous store ever. How come sales man did lie to a customer and did not have willingness to sell the product?? I got to this store yesterday maybe at around 6pm. I wanted to buy a mac book there. Actually, I was in hurry to buy the notebook because I wanted higher performance pc to develop app. However, Mac book was not displayed. So I asked a sales person to pull out the note book and then to let me test it before I finalize my decision. He looked not welcome for my favor. He reluctantly pulled out the mac book and I tested it little bit. I wanted to ask about the product spec because it was the first time for me to use it. When I asked about the more detail product spec, without any explanation, he just did the internet search and showed me the spec which was exactly sames as displayed in the store's shelf. Then, he did other things just next to me!!!!. So far not too bad. Then, I asked about the product stock because I wanted to purchase the product even though his attitude was bad. He did the internet search again in his phone, and then told me the product was not available in the stock. He said that I needed to wait for 1 or 2 business days. So I asked about the other store and then he researched again and then told me no Best buy store had the product. Even he told me I must go to Apple store to immediately get the product. He told me the nearest Apple store was Square One. Then, I got back home I did not want to go to Mississauga. Then, I came across BestBuy's internet reservation and I found a store which has the product in stock. It is even in Oakville. I was thinking that it was a different BestBuy because I am not familiar with this area. Then I made a reservation of the product just after 1 hour at the same day. Today (next day), at around 1PM I got there to pick up the product. I was tremendouly shocked. It was a same store. The sales man yesterday lied to me. How come? Is this BestBuy's selling strategy? I do not know how / why the manager hired that kind of person. Even the store yesterday did have many customers. They...