Healthy Planet - Oakville — Local services in Oakville

I have been a regular customer of Healthy Planet, but my recent experience has left me extremely disappointed. I came in to buy coconut water and some snacks, as I normally do. After purchasing my items and tossing the receipt in the trash, I took a sip of the coconut water on my way to the car and noticed it tasted off.

I immediately went back to the store and explained the situation to the cashier, asking for a refund. I mentioned that I had just been in the store less than a minute ago and had thrown out my receipt. The cashier said she needed to ask for help and a girl named Camela came over.

I explained the situation again, and Camela also asked for the receipt. When I explained that I no longer had it, she rudely stated that without a receipt, there was nothing they could do. I asked if they could look it up in the system, but she said no. She even refused to consult with the cashier who had just sold me the items.

I was told the only way they could help was if I retrieved the receipt from the trash. Reluctantly, I searched through the garbage outside, found the receipt, and brought it back in. Despite my frustration, Camela continued to be rude. I asked if she was the manager, and she said no, which was quite evident given her attitude.

Additionally, I mentioned that I had been short-changed by $1.00, which I noticed when I initially left the store. Camela sarcastically asked if I had an hour to wait for her to review the cameras, to which I replied yes. Eventually, she processed my refund as a store credit and disappeared for five minutes to get the $1 I was shorted.

Following this unpleasant encounter, I contacted Healthy Planet's customer service to share my feedback. It has been six days, and I have yet to receive any response.

I am deeply disappointed in the level of customer service, professionalism, and policies at Healthy Planet. This experience has significantly affected my perception of the store, and I hope they take steps to improve their customer service in the future.

*In response to HP owner.

Thank you for your response. However, I feel that my concerns were not fully addressed, particularly regarding the lack of professionalism and the delay in customer service response.

I understand the need for a valid receipt for returns, and I complied by retrieving the receipt from the trash as instructed. What I find unacceptable is the rude and unhelpful attitude displayed by your staff member, Camela, during the entire process. As a loyal customer, I expect to be treated with respect and courtesy, which was not the case during this encounter.

Additionally, it has taken six days to receive a response to my initial feedback, which further highlights the need for improvement in your customer service.

While I appreciate your acknowledgement of my experience, I urge Healthy Planet to address these specific issues to ensure a better experience for all customers in the future. I hope that this feedback is taken seriously and that concrete steps are taken to improve both the in-store and customer service...

I came to the store on Sunday, June 20, 2020. My experience with the store was good until check-out... I was looking at the turmeric supplement and a staff introduced me to the New Chapter brand, she said it was organic and was on sale - buy the big bottle and get the small bottle free. Since I was looking for an organic version, and this came with a bonus, so I went for it. She was being helpful, she took the two bottles (one big, one small) off the shelf and put them in a basket for me. At checkout, I noticed that I was charged for both bottles so I told the cashier about the sale but the cashier couldn't find it on the flyer so I went to get the staff who helped me. The staff then clarified that the free bottle was the 30 capsules one, but the one that was in my basket has 60 capsules. The staff told the cashier "she got the wrong bottle" and the staff said to me "you need to get the 30 capsules, not the 60 capsules, you got the wrong one". I was stunned and didn't know what to say. If I corrected her, I might make her look bad. But if I said nothing, it made me look bad - as if I tried to steal. I don't write reviews, but I'm now spending time writing this because I think this is a good store, but it would be nice if they don't put their customers in an awkward position. I understand that the staff might have forgotten that she was the one who took the bottles, but it's her response that I'm trying to highlight - she put me in a very awkward position. Overall, I think the staffs are doing their best and try to be helpful. I hope that my feedback can help the store/staffs work on their response to customers in the event of a mistake. Lastly, I'm going to return the items because I looked at the ingredients after I got home and found that it's not all organic, most of it is non-organic turmeric. It's good to receive the service from a helpful staff, but I guess I have to look at the products...

Sold me a Pre-work out formula with liquid in the container (defective).

I had to unpack myself at the gym, Then I realize this and had to repack, change my clothes and drive right back (2 hours after purchase). We checked another container of the same product by ATP LAB and it had the same issue. (Photos attached). Then we checked another manufacturer (Perfect Sports) and it had liquid inside as well I'll attach that photo as well.

I mean if i was the employee at this point i would have apologized as I would've left once again with another defective product. Instead, she got frustrated and asked me what would you like me to do now because we can't keep opening products. I responded, yes I understand you don't want to process the DOA but I am not paying for a defective product... which technically i did pay for it since... Instead of full refund they wanted to give me store credit even after inconveniencing me by selling me a defective product....

How the heck does that make sense, you sold me a defective product than punish me by issuing store credit instead of full refund?

Inconvenienced me twice. That is just illogical and poor service over a policy which can easily be adjusted considering the circumstances.

I don't understand if you sold me something defective, why are you punishing your customer by giving store credit. It's as if your saying, Yes we know you got inconvenienced but you still have to buy from us.

I own my own construction business, I'm ashamed at this point that I, as a small business owner offer better customer service and manage defects, cancelations and returns in a far more fair and just manner then compared to a larger company such as Healthy Planet.

Come to think of it, i had the same issue at the Cedarbrae location a few years ago... i actually had forgotten about that incident and had began shopping here...