Firehouse Subs — Restaurant in Oakville

*UPDATED REVIEW

December 9th 2023-After two dentist visits and 2 xrays my injured tooth has a dead nerve due to the trauma from the cookie and I have been referred to an endodontist who will preform a root canal.

DO NOT EAT THE FIREHOUSE SUB COOKIE UNLESS YOU WANT A VERY EXPENSIVE ROOT CANAL.

I am truly saddened that it has been two weeks and firehouse has not called me pertaining this incident.

Dear Firehouse Subs Customer Service

I am writing to bring to your attention an unfortunate incident that occurred during a recent lunch order at your establishment.

Earlier in November, our office placed an order with Hyde park gate Oakville for lunch, which included a selection of delicious sandwiches and a cookie as part of my meal. However, upon consuming the cookie, I encountered a distressing situation. The cookie I received was unusually hard, almost brick-like in texture, which resulted in a significant impact on my upper incisor, causing immediate pain and discomfort.

As a result of this incident, I have been diligently icing the affected area daily. Regrettably, the impact from the excessively firm cookie has led to considerable discomfort and pain in my front tooth. I had a previously scheduled dental appointment for tomorrow to address the situation. Unfortunately, due to unforeseen circumstances, my appointment had to be rescheduled for next Friday due to the illness of the hygienist.

I am deeply upset by this situation, especially considering that my teeth have been in good health prior to this incident. I plan to consult with my dentist during the upcoming appointment to evaluate the severity of the damage caused by the incident. Once assessed, I will be in a better position to determine the necessary steps moving forward.

I am reaching out to you to bring awareness to this incident and to kindly request your assistance in addressing this matter. Your prompt attention and understanding in this regard would be greatly appreciated.

Thank you for your attention to this...

Well, yet again Firehouse has ceased to disappoint. I've had it a few times now, first two times through uber eats, third at this location and this will be my fourth time total. I've had the Turkey bacon, the meatball, steak and cheese and today, the brisket.

First things first, I can't speak on other locations, but this one is in tip top shape. I'm a chef myself, and seen dirty, pristine and everything in between. This place is spotless. Tables clean, floor and walls clean. Even the kitchen side, open concept you can see everything. There was not a speck of dust or grease that I could see and believe me, with my experience running kitchens, I can see it all.

Second, I walked in and was immediately greeted by the whole team, with a ten twelve welcome to fire house. Smiles and good cheer all around. The entire teams enthusiasm was great and genuine. Not the no energy, I'm just doing this for a pay cheque type vibe. Like actually genuinely cheerful.

Now beneficial criticism, not enough to take away stars, as this is more directed toward corporate. The salad, I'd suggest not dicing it as small with the tomatoes and cucumbers. Do bigger cuts, makes it more presentable and hearty looking. So small makes it seem like a spilled bruschetta. The cheese, why not a nice goat crumble or something similar instead of thin strips of what seems to be an original slice. Finally, it seems this company goes the extra mile with everything, why not get your own smokers and smoke your own meat? It's not hard to do and I'm sure would cut costs and increase profit margins. Just a thought, if you need a consultant, hit me up. We can talk. 😉

Final thoughts, as I explained everything of my experience was stellar. The whole time, I tip my hat to ya, kudos. To management, whatever you are doing keep it up. I suggest a raise for not just management but the entire team. They are really representing your company in the best way possible.

Thanks for joining my TEDtalk, til next...

I had placed an absolute monster of an order at this fine establishment which involved 5 Foot Longs and finished that off with a Large Fountain Drink. (I DID NOT EAT ALL 5 BY MYSELF). We had 5 hungry lads craving for a foot of meat.

Side note, if you don't order a side pickle you might as well throw a toonie on your way out. What a waste.

One of my colleagues goes and picks up and absolutely doesn't realize that I ordered a drink with our 5 sandwiches. I had to call the restaurant and spoke to 2 individuals: Theo and an individual that I honestly didn't listen to her name cause I was crunching on a juicy pickle.

I had spoken about my life changing event and that I couldn't wash down their gods work without my beloved juice. They had insisted I either come in for a refund or I come in for my missed beverage. I decided to show my face to the public and walked right into that bad boi. The lady was very pleasant and made me feel like a valued customer. She had explained to me in great detail why they don't hand out that cups directly. What is this a global pandemic or something? ( ͡° ͜ʖ ͡°) Anyways they were super nice to me as if I was super cute... Still got it.

I'd go mow down on some meat logs again, mark my words. 100 Flavor Coke Machine btw,...