Embassy of Nepal — Local services in Ottawa

I applied for an official power of attorney at a camp service in Mississauga, operated by this embassy, in November 2023. I received a signed copy of the power of attorney about one month later. However, in another letter received along with the power of attorney, the surname and citizenship number of the person to whom the power of attorney was granted were written incorrectly. Later, when I contacted the embassy via email, I received no response. Again, in November 2024, at a camp in Toronto, after discussing this issue, they asked me to submit an application. I submitted the application, but two months later, no action had been taken. Having waited too long, I spoke to an embassy officer on the phone and explained my problem. He instructed me to send the document again via WhatsApp. After back-and-forth discussions with him, the citizenship number was corrected, but the surname remained unchanged. Frustrated, I eventually stopped following up. Now, I am considering calling a senior leader from Nepal to the embassy, as it seems they do not like to process requests unless a...

All the employees, I found here, are very friendly and welcoming. Passport renewal process via Embassy of Nepal, Ottawa is very simple. I found it hassle free to renew passport here than in Nepal. And, it only took about 32 days for me to collect the passport.

The only reason I gave four star is because of the lack of presence of Nepali Customer Service Representative. I understand that people coming to Canada can easily understand and speak English, however, tone of the mother tongue could energize them and help to make them feel home like experience emotionally.

I would expect and hope that the Ambassador or the other hiring personnel would keep this thing in consideration when they get a chance/time to hire new Customer Service...

Very bad management, I went for the so called ‘Ghumti Sewa’, they don’t have numbering system, everyone is standing on the line, too much crowded that’s also without A/C and windows, they don’t have volunteers to ease the work. On top of that in such a big work where they are pre informed about the number of applicants they will be expecting, they only have two cameras to click the photo, a kid to fill up the form, everyone is complaining about the poor processing system. Sometimes the server is down, sometimes the printer is not working. It felt like though you are in Canada, if you have to do Nepali government related work, they will give you full experience of Nepali system too late back system, but in...