I went here with three friends on a Friday night. The special was fish and chips ($20.00) It was clearly not prepared in house but rather frozen. It was underwhelming but palatable. The next night we went back . I ordered the "Standard" burger and when I first took a bite I had to spit it out as the taste and smell of ROTTON beef was overwhelming. My friends commented that it smelt like garbage. I brought this to our servers attention and asked her quietly to please take it back and bring me the other burger they offer so I would not get the same meat again. She was pleasant and replaced my order with the "Portagagess" burger. it did not smell but I did not care for the taste of the beef and pork mixture. I only and two bites and the serving of fries ( they were good). I explained, again quietly, to the server that I did not enjoy the food at all and asked my meal to be comped as I only was able to eat about 20% of the second burger. She left and then our table was mobbed by two Managers , one man and one woman. I explained to them the situation and asked that my meal be comped . He (Emmanuel) was condescending and tiring to negotiate a lower discount. After several minutes his co-manager (female, forget her name) said "just give it it to him". Our table spent over $100.00 for three meals. I thanked the server for her good service and our table left her a good gratuity. WON'T EVER GO BACK. PS Caleb on the front desk was really helpful and friendly. Very good customer service skills for...
Read moreThe food is amazing and completely experimental. I love the unique flavours that accompany every single dish and the presentation is spectacular. It has been one of the best restaurant experiences I’ve ever had and some of the best food as well. I’d give it five stars for every aspect.
Unfortunately after coming back a year later and seeing that the menu has been reworked, I would lower my rating drastically (maybe by two stars or so). It has become so much less experimental and the unique flavours are few and far between. The menu is cluttered with basic items such as steak and fries which has replaced some of the most unique menu choices I’ve seen at a restaurant. The old steak I got a year ago is no longer available and it was honestly one of the best I’ve ever had with its unique flavours and presentation. I hope they bring back some of the unique menu items that have almost completely disappeared from this restaurant. The food is still good but it’s not as good as it was nor as special. Why go here if it’s not to different from other chain restaurants of its type?
The head chef is awesome, other staff like management or what not, not to sure. I don’t know who runs the place but they seem to be new management and very bad at it. Reviews and conversations lead me to believe that the new management is disgusting and I honestly hope this place can get...
Read moreI've been staying at the Hilton Garden Inn for the last 3 years roughly every 3 to 5 months. I regularly dine there for dinners during my stay, I just came back after not being there since December to find out a young woman was fired for standing up for herself, but the staff member who informed me, said they think she was fired because she was pregnant, and there was some bias with the new managers. She was my favorite waitress and am extremely disappointed they would let someone go whom always made me feel so welcomed, and genuinely was the best service I had received. I find the place to be poorly managed and everyone seems quite scattered. The regular servers that are still there are great, but management seems extremely POOR, and I tend not to continue supporting places where I feel someone didn't deserve the treatment they got. ( her fellow staff member informed me the hardship she faced when she was dismissed, and how they had zero regard for what happened on her end) after three years of supporting this restaurant and hotel, I will not be returning and I'll be sure to tell my fellow employees of my new go to spot. SORRY HILTON AND TULIP RESTAURANT, TREAT YOUR EMPLOYEES...
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