The Body Shop — Local services in Richmond

horrible customer service experience, do not sign me up for a membership if i did not ask to sign up for one nor say yes. the employee just upfront told me that i will get a membership and started signing me up without asking me if i wanted one. they should ask if customers would like to sign up for one instead, to avoid the discomfort of telling them to stop signing you up bcoz you don’t want one. as well as repetitively asking you if you are doing ok, one time is enough, jesus just wait for customers to ask you for help if they need any, there is no need to keep pestering over and over again. an older lady employee asked me over and over when other employee had already asked me and told me the rules. should pay more...

there are 2 lovely employees trying to help me in a nice way but they weren't able to answer simple questions regarding a product unfortunately. I work in skincare so I understand sometimes you don't even know or use products you are selling. However repeating product name to answer my questions doesn't make sence and the company should provide more education about products. I just wanted to know simple ingredients that's it. At the end I took a product to give it a try but another girl at the cashier gave me an attitude. Yes it was like 15min before closing and I know it's stressful sometimes but I didn't deserve that way of customer service. I ended up not getting products. will...

I recently visited The Body Shop to find a gift, and Shelly was very helpful without being pushy. She gave me the space I needed to browse and think through my options, which I really appreciated. When I had questions, she offered helpful suggestions and asked just the right questions to guide me. In the end, we were able to put together a lovely self-care kit that felt personal and well...