Praguery Ice Cream Truck — Restaurant in Richmond

I haven’t tried any of their items and I’m sure they are delicious but I had a very bad experience on July 1 at Lafarge Lake when they were set up for the Canada Day Fireworks.

The line was incredibly long and we had waited for well over an hour. The fireworks started around 10 pm and by the time we were third in line (at approximately 10:10pm) they suddenly closed up shop, presumably due to selling out. Rather than shutting down abruptly, they should have had a staff member step outside when they knew they would be running out soon to inform those in line. I’ve seen other businesses do that and it saves time, effort, and frustration for everyone involved.

This wasn’t the worst of it though. In front of us was a mother with a young son who was clearly upset because he wasn’t able to get anything. As the truck was closing up, the mother told staff that her son had Autism and asked if there was ANYTHING her son could have, whether it be fruit, leftover ice cream, or anything at all since they have been waiting for so long. The staff member ignored them and continued to close up shop as if they didn’t exist. Where’s the kindness and compassion? Where’s the humanity? I doubt that the food truck had ZERO things that they could even spare for a young boy. I doubt that there was absolutely nothing in the truck they could give him at the end of their day. What a terrible way to treat your customers. At the very least they could have acknowledged the mother instead of dismissing them. This could have been approached in a much better way but was instead carried out in such a tactless manner. It really left a bad taste in my mouth for the rest of the...

This ice cream truck is absolutely amazing! Their desserts are incredibly delicious, and the quality is always top-notch. The affogato is perfectly balanced—rich espresso poured over creamy ice cream, creating the most satisfying blend of flavors. But the real star for me is their chimney cake with ice cream. The crispy, slightly caramelized dough pairs so well with the soft, creamy ice cream, making every bite heavenly. I’ve tried many places, but nothing compares to the taste and texture here. The chimney cakes are freshly made, warm, and just the right amount of sweet. The ice cream is smooth and full of flavor, melting perfectly into the pastry. Whether it’s a hot summer day or a cool evening, their desserts always hit the spot. I’m officially a loyal customer! Every visit is a treat, and I can’t get enough of their delicious creations. If you love unique and high-quality desserts, this place is a must-visit. I highly recommend it to anyone looking for the best affogato and chimney cake with ice cream. I can’t wait to come back...

I was really disappointed with employee attitudes today at 7:45pm.The moment we were just deciding which flavour to buy even though employee saw us, even without acknowledging that he will be right back. Right after his previous transaction, he shuts the window. After that we just knocked to inform him we are ready to order, so that the employee is also aware rather than walking away we are ready to go. The employee with long hair and glasses was very rude to us, not only he wasn’t ready to take the order. He didn’t bother to say I will help you shortly instead he was responding to us in a way, as if he is ready to hit us. We do understand that there is things to do in kitchen. But please be polite to customers not mean and try to explain even if you’re the only person working or even engaged in kitchen, which we will be appreciative. We didn’t even bother to buy it because of his attitude and he...