Highland Ford — Local services in Sault Ste. Marie

Experience 1) I had a sale experience where I felt pressured, the sale needed to be instant, and I ended up purchasing a vehicle that I regret getting. I was left with buyers remorse and I practically resent my vehicle.

Experience 2) When I brought my SUV in to fix the slow leak, they didn't do a proper plug patch repair and I had to have their repair, repaired. Also, as told by a trusted mechanic, they should have not done the repair as the two punctures were closer than 6 inches apart.

To top it off, the Tires For Life is the most useless incentive ever. Do you research. Think about it, how often do you need new tires? The program only covers regular wear and tear.. it does not cover road hazards such as nails, potholes, etc. which let's face it, in this city is where the most wear and tear comes from. My tire currently has 5 holes in it, so I'll have to fork over more money towards this vehicle when I had hoped at least that little piece of mind was covered with this program. NOPE. I should have kept my used car and purchased winter tires 3-years ago instead of doubling my bill with an incentive I can't even use for years and years to come.

Experience 3) A couple years later I looked into trading my vehicle in for something more affordable and potentially, purchase another vehicle if it fit within the budget. I gave my budget and vehicle preferences and the salesperson worked on it. When the time came to check out the options they had, the numbers didn't make sense and in the end I had to walk away from the find. I was not comfortable with it, however, the sales person's attitude was anything but understanding and almost resentful towards my decision.

My first 2 vehicles (ever) were purchased with Highland Ford. My future vehicles will not be.. they have lost me and my husband as customers. We are now looking into other...

BEWARE...BEWARE...BEWARE...I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year.

When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount.

I went over and reported to Highland Ford service manager Justin (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service".

Guess what I have heard back from the owner or dealership...NOTHING!!

I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing?

Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or...

I purchased a 2006 Ford Expedition in the GTA and a couple of days later headed out west with my wife to Alberta to see our son graduate from Burman University. The expedition started an engine miss every now and then but it progressively got worse. I brought my own code scanner and found a miss fire on cylinder number 4. I called a few of the dealers around Espanola and could not get an appointment till the next day. I called Highland Ford and spoke to Justin. I explained our situation and told him we were on a tight timeline to make it to my son's grad in time. He said to drive it in and he would have someone look at it. Sputtering along till we made it to Highland Ford and met up with Justin and he took us right in. He had Dan the mechanic come out and scan the vehicle and took it in to the shop. I grew up in the auto industry and am reasonably familiar with the goings on under the hood. I have to say that this was the first time I have ever seen a service dept talk straight and level with you. Justin was a gentleman and Dan went the extra mile with his work. Both were a pleasure to do business with! In the end the problem was fixed and I was charged a reasonable amount. I got a call down the road from Justin to see if we had made it along ok. Great job guys and thanks! If I lived in the area I would certainly do business with Highland Ford again. Keep up...