North 82 Steak & Seafood Co — Restaurant in Sault Ste. Marie

I brought my wife here for our anniversary at the end of August 2023 and had a terrible experience. Waited 40 minutes for our food to come out. My wife ordered the lobster tails and I ordered the chicken souvlaki. When the meal finally came out, one of the lobster tails was smaller and way overcooked. Like rubber. My chicken was dried to where I couldn’t cut it with a knife. I had to saw it apart. The waitress took the lobster back to the kitchen for the cook to check it out and when she brought it back, she said they said there was nothing wrong with it. My guess is that they checked the bigger one, which was cooked properly. I should the waitress my chicken and she said ok and asked me to pick something else from the menu. I asked if the prime rib sandwich came out fairly quickly because I just wanted to eat dinner with my wife at the same time and she said yes. I asked for it to be medium well and when it came it was so bloody that the bread was falling apart and soaked. I cut off one piece that was near the end and by that time my wife was done eating. I was frustrated and just wanted to . I explained my concerns with the manager and she looked at me and didn’t say sorry or anything. I asked if they we’re going to do anything with our bill and she stood there silent. I gave up talking to her and asked the waitress for the bill. I told her I would meet her at the front, which was where I thought the cash was and she said ok. While I was waiting at the cash for over 5 minutes, the brother of the owner asked me how my dinner was. I told him exactly what happened and he said they were having issues with the lobster being tough. He then offered to take care of the meal. I told him thank you and he went to talk to the manager and the waitress. When he came back he told me that I complained too much and the were not going to do anything. I was flabbergasted and exchanged a few words with him. It’s a small town here and I found out that the actual owner (Mike) was coming back from vacation in a couple days. I called him and gave him the benefit of the doubt to review the camera footage and told him what my experience was. I let him know I was going to post a complaint review about what had happened and he said not to. He told me he not going to worry about that and he wanted us to come back and he would comp our meals and drinks. I told him I would be about a month and he said no problem. Today is a month later and I just got off the phone with Mike. He told me he wasn’t going to comp our meals or drinks like he originally said. I told him that he is going back on his word and I was going to post the review. I should have just done this in the first place so I didn’t have to think about it anymore but that’s neither here nor there. They will never see another dime from me in the future and I will be letting everyone I can know how that place is. Be warned if you go there and your meal is fine, then you got lucky. If you have any issues with it though, don’t expect to be treated...

I am saddened to even have to write a review this bad but if i could leave zero stars i would. Coming all the way from Alberta, my boyfriend and I wanted to enjoy something aside from fast food and sadly the fast food we’ve had along our trip has been astronomically better then anything we ate at North 82. This is an almost 4.5 star restaurant and how they got here baffles me. We started with two appetizers, a french onion soup and a spinach dip. I’ve never had a spinach dip where there isnt any dip consistency to it, if anything it was chopped spinach with cheese on top, more of a spread rather then a dip. It was gross is what it was. Next was the soup which i can barely even call a soup because it tased like water, there was not A HINT of beef broth taste in there, we were told its made in house and if that’s the case, i’d be ashamed. When pointing this out, our server was very dismissive by saying “oh the soup isnt usually like that” while trying to walk away while i was still talking. Our main came out which was an order of fajitas and a prime rib sandwich. The sandwich was ordered with a side of mash and even the mash was extremely underwhelming, if butter or seasoning was even used, i definitely couldnt tell as they tasted like plain starch. The fajitas were half burnt, tasted like char and came with TWO SLICES OF PEPPER!! As you will see in pictures of the dish! Next the prime rib sandwich.. i asked for mozza to be melted on and this is what i got, i slice of cheese tossed on in hops the residual heat would melt it.. i took one bite and instantly knew there was absolutely no season on that prime rib, you cant even see a spec of pepper!! It was not good at all. When the server asked how the food was, we told her honestly that we were disappointed to which she gave us a look of inconvenience, we explained what was wrong with the fajitas and when i asked what the prime rib was seasoned with, she had nothing for me but i blank stare and an “i dont know” which whatever but then she offered to bring us more peppers for the fajitas and at this point we were over the whole experience and wanted our bill. As she was walking away my boyfriend had to ask speak to a manager (in my opinion the option to talk to a manager should’ve been presented when we complained about not one but FOUR dishes) one came over, we reiterated what we had just told the waitress and they’re solution was to take all the food off our table and let us walk out!! It was sickening to know all that food went to waste when originally we just wanted to pay for it and leave.. that was probably the worst part about it all and i hope to never have an experience...

Went to north 82 last night for my birthday must say to start the waitres was very friendly very quick and prompt with everything she was a gem but the seating was horrible they had us all separated in the room instead of making a square out of the tables so we could all sit around and see each other and communicate with each other instead I saw most people's backs now onto the food I ordered the escargot to start the cheese on top was burnt and tasted like cheese slices apposed to freshly grated cheese so everyone I pulled up came up dry with no cheese the for my diner dish I went with the chicken Oscar with a baked potatoes now the asparagus on top was very soggy but tastefull got lucky there the bernais sauce wasn't very good as u could see it separating the chicken underneath u could tell was cheap boxed chicken witch was over cooked and very dry my baked potatoes was very under cooked and dry with no taste of seasoning for being a fully loaded baked potatoe the shrimp on my plate was very rubbery and chewy and had a very bad fishy smell and taste one still had ice on it from being frozen my scallops were very chewy as well and not done properly now i hate to have to say all of this as I once loved this place and swore by it but they have really went down hill my mom got the prime rib and it was more fat than anything and to pay 44$ for 2 bites of meat off of a steak is ridiculous and they do not know what medium rare is there was not a bit of pink on her meat at all it was so dry not the fall apart melt in ur mouth meat that advertise that's for sure this used to be the number one spot in my city not sure what happened but there not even in my top ten anymore ot to mention out of the 16 people that came only 4 people liked there meals that's not a good...