Chandan Fashion — Local services in Toronto

My mom and I came to Chandan for the first time on March 25.

The Bengali aunty was very helpful, loved her. We bought 2 outfits – both for me – and both needed alterations. I noticed that another customer was having a fight with you guys because the tailor messed up their entire outfit. I heard this and got scared but my mom reassured me that someone as big as Chandan Fashion won’t hire someone who will make their brand look bad. I brushed it off and the in-house tailor began to measure me, but he was scared to touch me so all his measurements were wrong. My waist is 23in and he measured 27in. I had to complain and get a girl to come help so she can get the correct measurements.

They quoted us April 5th for both outfits to be completed, but we moved it to April 8th instead to give your tailor more time, and a break after Eid.

We reached the store on the 8th and the tailor says he FORGOT to START. What the hell? The store then proceeds to make excuses that he wasn’t in and it was Eid, etc. Okay so give me a call before I drive 2 hours to pick up my outfits? Let me know you need more time. Communicate. They said don’t worry he can finish both outfits in an hour - sounds like he will rush the alterations.

We wasted time and returned in an hour. I tried on the first outfit and it is about 2-4 inches shorter than it was supposed to be and the zipper was broken. The Bengali aunty said it’s okay if the zipper is broken – but why would I try on, or purchase something, with a broken zipper? The zipper was one thing, but then the tailor begins to gaslight me saying that’s the length I wanted. Absolutely not. He measured me on the 25th and said 56in length is good for how long I showed him I wanted it. Then I said please add 2 inches to that because I like longer. So that’s 58in. I didn’t make up that number, your tailor gave it to me. Fast forward to today, I try it on and you can see my feet, without heels. So if that’s 58in, then you shouldn’t be able to see my feet, as per your tailor’s measurements. I measured today and the outfit is NOT 58in long anyway! It was 56.5in and the tailor was purposely measuring with a VERY LOOSE tape to pretend it’s 58in. And even if that’s right, the tailor is the one who measured it at 56in and IM THE ONE WHO ADDED 2 inches beyond that, so that means your initial measurement was wrong.

The Bengali aunty confirmed that she tailor is wrong. The outfit was VERY long when I bought it, and only 1-2in was to be cut off, but it looks like he cut/folded over 4in. The tailor said he would unfold some of the material and be able to add 1in back and he went to do that (and replace the zipper) while I tried on the second outfit. No apology, no remorse, no agreement that he messed up.

I began trying on the second outfit and saw that it’s only half complete. Only the waist was altered, but the shoulders and arms were not done. This outfit came with sleeves material and we paid for the sleeves to be added. A whole conversation about the sleeves took place on the 25th, including measurements and payment. However today, the tailor said there were never any sleeves, they were never agreed upon, and there’s no material for it – he kept lying, it was ridiculous. Again, the aunty stepped in – she remembered giving the tailor the sleeves. His response? Maybe the material is lost, OH WELL. Instead of checking if he misplaced it, he just kept saying it never happened. His literal notes say to add sleeves to this outfit. The Bengali aunty was able to find the sleeves in 5 minutes. We were again told to waste time until the tailor is finished.

We finally left at 7:30pm having paid $91 for alterations for an outfit that was shorter than it should be, and another outfit that was painfully rushed.

This was a terrible experience. I understand human error, but your tailor lied, mismeasured, and tried to gaslight us on multiple occasions. We will never return to this store, and will definitely let everyone know to avoid this place as well.

I guess being on TV...

Horrible experience. I bought my wedding lengha from here as did my fiancé. We were told that we'd be able to refresh his measurements in feb (we ordered his in November of 2020.) We called in Feb and were told that the outfits would arrive in two weeks and we couldn't refresh them. We called in April asking for an update because we still did not receive a phone call advising the outfits were ready for pick up and that's when we were told that the outfits (both of my fiancé's) had been ready for pick up for quite some time. My fiancé and I were both told we'd be able to have tailoring covered, I had many family/friends around that heard these entire conversations and when we finally made an appointment ourselves to pick up my fiancé's outfit (as nobody reached out to us) we were told it was our responsibility and they would never agree to that etc. My fiancé's shawl was the complete wrong colour (came in red, it was suppose to be green). The blame was immediately placed on myself and my fiancé. they were scrambling to find the contract and once they finally realized the fault was on them, they immediately changed their tune and said "mistakes happen, we'll sort this out". (our wedding was last weekend and we still do not have this shawl)

In terms of my outfit. I was told it would arrive in may. In June (after I was constantly reaching out for any updates or any information at all) I was able to pick up my outfit which was again the compete wrong colour and the embroidery was not the same at all, but much larger and very sloppy. Again, my fiancé and I were initially blamed until they found the contract and realized again the fault was on them. I was told "give me 4 weeks". I reached out 4 weeks later and Chandan personally sent me two very condescending voice notes outlining a conversation between him and I that never happened. I told him that everything he said was new information to me and that this is not at all the customer service I expected when I purchased my wedding outfit. He was confused as to what part of our situation was not a good experience for us. At this point my wedding was two weeks out and I have no outfit. I had received a screenshot from Chandan where he was outlining to their vendor that I was I was not understanding, I was "on him" constantly and that there would be another delay. At this point, I was stressed out and a bit confused at the narrative. As per his contract, I asked if I would be able to pick out another outfit as I did not have any time left and was not interested is another false timeline to be presented to me. They begrudgingly agreed under the condition that when the initial outfit I ordered came in, I would try it on and make a final decision.

When I finally came to try on the outfit, it had a tag on it that was $800 cheaper than what they sold it to me for, and they said the price they gave me was “the best they could do”. The colour was correct this time but the embroidery was still not the same as the sample i had originally tried on. They also tried to sell me a sangeet lengha where Chandan and his dad were adamant that the price was $1200 and later said it was only $300.

Overall, they were incredibly rude throughout (Chandan as well as his assistant). We were blamed constantly when any issues arose. We were ignored and forced to reach out multiple times a week just to speak to someone with any information. I got an outfit 2 weeks before my wedding and initially ordered mine in October 2020. It was a lot of extra stress on top of an already stressful situation, but the customer service just went down the toilet immediately after the contract was signed.

Go at your own risk. These people are slimy , overpriced and not reliable. Would not recommend. We got my fiancé's shawl and my other two outfits from Kj Designers and had a night and day different in the experience.

Chandan and his wife contacted me after writing this review and offered me money to delete this and when we did not agree they...

Very Disappointing Experience – Prioritizing Sales Over Customer Service

I had a very frustrating experience at Chandan Fashion, and I wouldn't recommend it to anyone else. My fiancée and I visited the store to look for a simple dress for our nikah, and this was the first place we went to just casually shop around. While Nargis Aunty was helpful in showing us various options initially, the experience took a turn for the worse at the end.

When we found a dress we liked and mentioned we’d return on Saturday with our mother to make the final decision, we were met with unnecessary pressure. Despite clearly stating we weren't ready to commit, she insisted on putting a $100 deposit stating maybe we can buy something else like accessories if we don’t take the dress. We repeatedly declined, wanting time to think it over, but she became quite pushy and rude. She made us feel uncomfortable for not rushing into a decision, even though we said we were okay to take the risk that the dress might be get sold before we come back. After all that we started heading out and my fiancée asked to quickly see a bridal dupatta she said come back next time when you are ready to buy and done thinking then we can look at it.

Also the dress was priced at $1500 (with 40% off for Black Friday), which seemed overpriced given the limited selection. After leaving the store, we visited another shop where we found a better dress that we liked for around $800(not on sale and still negotiable), with no pressure to put down a deposit. It seems like Chandan fashion marks up the price and puts it on sale to entice people to purchase.

Overall, Chandan Fashion feels overpriced with a limited range of styles, and the customer service is subpar. It’s clear that sales come first for them, rather than putting the customer’s needs and comfort first. Maybe teach them that the customer is always right anyways I won’t be returning.

Update to the owners response to the above review:

First of all the reply from the owner was not appropriate. To clarify incase it was not already clear, we never said we wanted to hold the dress. We said if it is still there when we come back with our mother we will consider taking it but we don’t have any expectation for it to be held for us and don’t want to put a deposit for no reason. I said I am willing to take the risk that it is not there when we come back, I even made a joke that I’m a gambling man. They did however anyways insist we put a deposit still, I don’t know why, maybe to force us to come back to get our ‘refundable’ deposit. They never even thought to mention it was refundable instead they said anyways maybe you will buy something else and can use it for that. Also why put emphasis on many hours of searching, we spent maybe 2hours max, isn’t that the point of your shop to serve the customer and let us see all that you have to offer, we are looking for a nikah dress after all. Also the owner never showed us any special treatment he did offer to take us upstairs to some other floor but the other aunty insisted and took us downstairs somewhere else instead and then we never saw him again. On the way out I knew I was not going to come back after how they treated us with their pushy sales tactics. This is not a case of the customer ‘not finding their bargain deal’ this a case of a customer knowing that there is better out there. This is a case of a customer wanting to look around and see what the shop has to offer and we did so respectfully. I am not insulting your store I am giving my opinion that the styles are limited and didn’t have the style I wanted, there was nothing that stood out to me. Please show some respect on your end and at least reply honestly with...